HELP! I was just now trying to upgrade my included spotify premium with phone carrier

[alek24]

Hello. I have an included premium subscription with my phone and now i clicked uprade to premium u charged my paypal before i got to select the option for using the subscription im paying for with my phone.....

[alek24]

ive already waited for my unlimited plan to finish so i finally could upgrade and listen on the phone - hope you can refund quickly so i can get it as intended!

[Sam]

Alek24 - Don't worry, we can sort this. Just send the payments guys a message here. Let us know when you have done.

[alek24]

Good thanks 🙂

[Bertrand]

Tja Sam,

I need HELP!!!!

My spotify is bugging. Error message "Spotify Premium is required for on-demand mobile streaming. It´s free to stream on desktop". Don´t get it, paid for Spotify premium since it started!!

How can I get in touch with someone from support service?? Tried via => about us => support form or FAQ, or Community whatsoever!!

Thank´s!

Bertrand

[Adam]

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@Bertrand wrote:

Tja Sam,

I need HELP!!!!

My spotify is bugging. Error message "Spotify Premium is required for on-demand mobile streaming. It´s free to stream on desktop". Don´t get it, paid for Spotify premium since it started!!

How can I get in touch with someone from support service?? Tried via => about us => support form or FAQ, or Community whatsoever!!

Thank´s!

Bertrand

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We've checked the account you sign into Community with and there's no subscription on that account at all.

When you emailed via the contact form before, did you get a case #? If so, let us know what it was and we'll chase it up.

[karinhogmark]

Hi,

I did signed now with my spotify login. I can not go further the first question (out of 3) in the contact form. It´s seems it´s not working.

[Sam]

karinhogmark - It's working for me, have you tried using a different internet browser at all?