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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

83785 Views

9 replies

2 likes

Account
Login
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Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

659864 Views

13 replies

4 likes

Account
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Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

741671 Views

18 replies

29 likes

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  • 18 replies
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Solved!! Disconnected from Facebook and lost everything, who can help?

When I disconnected from Facebook, I lost everything from Spotify and now it thinks I am a free user when I pay for premium....Please Help!!

Visitor

When I disconnected from Facebook, I lost everything from Spotify and now it thinks I am a free user when I pay for premium....Please Help!!

Peter__

Community Legend

708 Views

6 replies

0 likes

  • 708 Views
  • 6 replies
  • 0 likes

Recuperar listas de reproducción

Hola!Esta mañana he actualizado el programa y han desaparecido todas mis listas de reproducción y las suscripciones que tenía.Mi usuario antes era meryescudero y ahora aparece el de Facebook Mery Jane.No sé si necesitais más datos.Muchas gracias!!

Casual Listener

Hola! Esta mañana he actualizado el programa y han desaparecido todas mis listas de reproducción y las suscripciones que tenía. Mi usuario antes era meryescudero y ahora aparece el de Facebook Mery...

Peter__

Community Legend

790 Views

8 replies

0 likes

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  • 8 replies
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Downgraded to Unlimited and I want to upgrade to Premium again - But how?

Hello- I downgraded my account to Unlimited, but miss having mobile device access. I attempted to upgrade back to Premium again via my online account but it's not clear how? There is no option in the online account interface to upgrade again, or halt...

Regular

Hello-   I downgraded my account to Unlimited, but miss having mobile device access.  I attempted to upgrade back to Premium again via my online account but it's not clear how?  Ther...

Sam

Spotify

509 Views

7 replies

0 likes

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  • 7 replies
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Playlists are gone

How do you recover them? They disappeared after logout and login.

Visitor

How do you recover them? They disappeared after logout and login. 😞

Peter__

Community Legend

278 Views

2 replies

0 likes

  • 278 Views
  • 2 replies
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Subscription with gift cards

Hi, If I premium buy gift card for a friend, will they have to give their credit card details to activate it? In other words, will the card put them on a rolling subscription until they cancel? Any answers would be much appreciated. Cheers,Charlie

Newbie

Hi,   If I premium buy gift card for a friend, will they have to give their credit card details to activate it?   In other words, will the card put them on a rolling subscription until ...

Peter__

Community Legend

232 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Can't sign-up/subscribe

I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already taken. This includes bashing random letters and number...

Newbie

I first tried to sign up with a new account on 04/04/2013 and have tried today as well, 05/04/2013 but I can't seem to sign up. I get a message saying the username and/or email address is already tak...

Harpal1

Newbie

50945 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Solved!! can I use Spotify at work?

hello,Ive read licence but it is not 100% clear that I can use Spotify at work. My computer is used for commercial use (IT service) but Spotify will not (I mean streaming of music etc) so, can I listen to it while Im at work or not? with regards,Kuba

Casual Listener

hello, Ive read licence but it is not 100% clear that I can use Spotify at work.   My computer is used for commercial use (IT service) but Spotify will not (I mean streaming of music etc) &n...

BatuhanKahraman

Casual Listener

21873 Views

4 replies

0 likes

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Cant log into my spotify premium account...

Spotify does not recognise the email address i used to sign up for spotify so cannot reset my password..... maybe linked to the fact that i recently changed my facebook password. do not really want my spotify linked to my facebook account tbh spotify...

Newbie

Spotify does not recognise the email address i used to sign up for spotify so cannot reset my password.....   maybe linked to the fact that i recently changed my facebook password.  do...

Taylor

Community Legend

499 Views

1 replies

0 likes

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Increasing number of missing tracks.

I'm more and more running into problems where search results contain unavailable tracks. Sometimes they make little sense to me. E.g. this : Hiromi – Move: The Trio Project . A recent album from 1 artist with 2 other contributors on each track. Yet, ...

Music Fan

I'm more and more running into problems where search results contain unavailable tracks. Sometimes they make little sense to me. E.g. this : Hiromi – Move: The Trio Project . A recent album...

Taylor

Community Legend

429 Views

1 replies

0 likes

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  • 1 replies
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Help

Is there anyway that I can recover my music? I originally had an account synced with facebook, I then made a new account without connecting to facebook then I later accidentally connected with facebook losing all of my music that I had with my first ...

Newbie

Is there anyway that I can recover my music? I originally had an account synced with facebook, I then made a new account without connecting to facebook then I later accidentally connected with facebo...

Taylor

Community Legend

233 Views

1 replies

0 likes

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Charged my PayPal instead of Card

Hello, Just now, I added a credit card to re-new my Spotify subscription. Instead of charging my credit card, it charged my PayPal. Is there a way they can adjust there where it charges my credit card and not my PayPal? Do I contact Spotify or do som...

Newbie

Hello,   Just now, I added a credit card to re-new my Spotify subscription. Instead of charging my credit card, it charged my PayPal. Is there a way they can adjust there where it charges my c...

Peter__

Community Legend

408 Views

2 replies

0 likes

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My spotify keeps launching each time I start my computer

I have windows 7 and every time I start my computer SPotify launches and takes a long time loading. Today it made my computer crash 3 times in a row. I HAVE DISABLED SPOTIFY FROM LAUNCHING IN MY ACCOUNT. I have set it so that it doesn't launch when m...

Newbie

I have windows 7 and every time I start my computer SPotify launches and takes a long time loading.  Today it made my computer crash 3 times in a row.     I HAVE DISABLED SPOTIFY FRO...

Peter__

Community Legend

1628 Views

9 replies

0 likes

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Anyway to permanently organize playlists by added date?

I have several playlists with a sizeable number of songs. Everytime I add a song, it goes to the bottom. I know that you can click "Added" at the top, but I was wondering if I can make my playlists default to this? I don't want to have to manually cl...

Casual Listener

I have several playlists with a sizeable number of songs. Everytime I add a song, it goes to the bottom. I know that you can click "Added" at the top, but I was wondering if I can make my playlists d...

Taylor

Community Legend

314 Views

1 replies

0 likes

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Solved!! Problem with switching on high quality. and annoying commercials.

ive been a new member for lil over month now. i am premium member in good standing. i have checked account and it tells me im ok on there end. But when i am listening to music. After every 5 or so tracks play. There is a promotional ad that pops on. ...

Casual Listener

ive been a new member for lil over month now. i am premium member in good standing. i have checked account and it tells me im ok on there end. But when i am listening to music. After every 5 or so tr...

domlora

Casual Listener

452 Views

3 replies

0 likes

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  • 3 replies
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Says the county doesn't match the one in profile. But it all matches up...

So i'm trying to log-in for the first time ever and I got a warning message saying I can't log-in because my country doesn't match the one in my profile. I live in the USA, have a USA IP and no proxy. My profile says USA, connected through a USA PayP...

Newbie

So i'm trying to log-in for the first time ever and I got a warning message saying I can't log-in because my country doesn't match the one in my profile. I live in the USA, have a USA IP and no proxy...

Taylor

Community Legend

464 Views

1 replies

0 likes

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  • 1 replies
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Re-Recorded Music (Especially 1960's) Driving Me Crazy

I have a HUGE problem with Spotify being completely unreliable about whether the music I listen to or add to playlists is the ORIGINAL version or the RE-RECORDED version. Many times when I add a song to a playlist (most recently Unit 4+2's "Concrete ...

Newbie

I have a HUGE problem with Spotify being completely unreliable about whether the music I listen to or add to playlists is the ORIGINAL version or the RE-RECORDED version. Many times when I add a song...

Unclefibs

Newbie

2731 Views

4 replies

9 likes

  • 2731 Views
  • 4 replies
  • 9 likes

Accidentily deleted a playlis

Accidentily deleted a playlis. How can I restore this?

Newbie

Accidentily deleted a playlis.   How can I restore this?

Taylor

Community Legend

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
  • 0 likes

Solved!! Following users not on Facebook

How can I search for and follow Spotify users that are not on Facebook? Not everyone has a Facebook account. It would be a shame if this is not possible.

Newbie

How can I search for and follow Spotify users that are not on Facebook?  Not everyone has a Facebook account.  It would be a shame if this is not possible. 

redcax

Newbie

11187 Views

10 replies

1 likes

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  • 10 replies
  • 1 likes

cambio en cuenta

Hola muy buenas tardes. Yo tenia una cuenta premium hasta el dia 1/4/13 en el que de repente se borraron mis listas, mis canciones favorita y comenzó una prueba de premium de 48h. Ya he realizado o intentado realizar los pasos que se indican en la ay...

Visitor

Hola muy buenas tardes. Yo tenia una cuenta premium hasta el dia 1/4/13 en el que de repente se borraron mis listas, mis canciones favorita y comenzó una prueba de premium de 48h. Ya he realizado o i...

user-removed

Not applicable

383 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Premium - Playback Disasters

I have a premium subscription, and I have playlists created but recently when on continuos play certain songs are silent, spotify acts like it's playing them but it's not. The help section on this tells me to check the volume on my computer, really? ...

Newbie

I have a premium subscription, and I have playlists created but recently when on continuos play certain songs are silent, spotify acts like it's playing them but it's not.  The help section on t...

Peter__

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes