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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 174261 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 174261 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11543 Views
  • 6 replies
  • 11 likes
  • Security
  • 11543 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516795 Views
  • 986 replies
  • 113 likes
  • Account
  • 516795 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126236 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126236 Views
  • 74 replies
  • 12 likes

Accidentally choose Spotify Unlimited instead of Premium

I accidentally subscribed to spotify unlimited thinking I could access it on my ipad but after I had purchased it I realised I should have bought premium, is there any way I can get a refund? I haven't used the account since I purchased it.

  • Newbie
  • I accidentally subscribed to spotify unlimited thinking I could access it on my ipad but after I had purchased it I realised I should have bought premium, is there any way I can get a refund? I haven...
  • Peter__
  • Community Legend
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

TOO MANY PROBLEMS!!! PLEASE HELP

Hello, my spotify is giving me a lot of problems in the last hour.At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall but nothing changed, still off line. So I had to unistal it and reinstall following the d...

  • Newbie
  • Hello, my spotify is giving me a lot of problems in the last hour. At first it went off line randomly so I tried them all: exit-log out-restert pc-check firewall  but nothing changed, still o...
  • Peter__
  • Community Legend
  • 1286 Views
  • 8 replies
  • 1 likes
  • 1286 Views
  • 8 replies
  • 1 likes

Change from Facebook login to login with Spotify details.

I previously used facebook to login. I cannot use facebook to login at work, as facebook is blocked by our servers. The only way I will be able to login is if I can unlink my spotify and facebook account and jus login using my email. How do I do this...

  • Newbie
  • I previously used facebook to login.  I cannot use facebook to login at work, as facebook is blocked by our servers. The only way I will be able to login is if I can unlink my spotify and facebo...
  • Peter__
  • Community Legend
  • 2655 Views
  • 3 replies
  • 0 likes
  • 2655 Views
  • 3 replies
  • 0 likes

Solved!! Passwrod/mail

Seriously, I can't get a new freaking password, It feels like I've tried every possible password I would ever set for spotify but I can not get the password to work, and when i try to retrive my password I don't get a mail from spotify, I tried to re...

  • Casual Listener
  • Seriously, I can't get a new freaking password, It feels like I've tried every possible password I would ever set for spotify but I can not get the password to work, and when i try to retrive my pass...
  • vibrax
  • Casual Listener
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Premium accounts, International travels, and artist licensing

Hello Community, I can't seem to find any definitive information regarding this. I am aware that a subscriber's "home country" is wherever their billing is transacted. Thus, if I have an USA-based credit card, I am profiled as an USA subscriber. Here...

  • Newbie
  • Hello Community,   I can't seem to find any definitive information regarding this. I am aware that a subscriber's "home country" is wherever their billing is transacted. Thus, if I have an U...
  • Adam
  • Roadie
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Linked Account to Facebook

Hello there! for some reason spotify decided to link my account to my facebook , is there a way to have these two seperated again? (I've signed up by email and not thru facebook if that is of any importance) if it isn't possible, is there a way to ge...

  • Casual Listener
  • Hello there!   for some reason spotify decided to link my account to my facebook , is there a way to have these two seperated again? (I've signed up by email and not thru facebook if that is...
  • kdmndl_
  • Casual Listener
  • 376 Views
  • 2 replies
  • 0 likes
  • 376 Views
  • 2 replies
  • 0 likes

Recover deleted playlist @ Moderator

I just unclicked the "show songs on facebook"-option and suddenly I was thrown out of Spotify, I couldn't log in again and when I finally got in using my e-mail and password to Facebook, all my playlists were deleted, all my friends from Facebook wer...

  • Casual Listener
  • I just unclicked the "show songs on facebook"-option and suddenly I was thrown out of Spotify, I couldn't log in again and when I finally got in using my e-mail and password to Facebook, all my playl...
  • Joe
  • Community Legend
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

free trial payment error

Kind of funny how it tells me my payment information is incorrect over and over again, when I am trying to get the premium free trial. Then I try to pay for the premium straight up, without the free trial, and BOOM. Works right away. Seems something ...

  • Casual Listener
  • Kind of funny how it tells me my payment information is incorrect over and over again, when I am trying to get the premium free trial. Then I try to pay for the premium straight up, without the free ...
  • Adam
  • Roadie
  • 462 Views
  • 4 replies
  • 0 likes
  • 462 Views
  • 4 replies
  • 0 likes

Forcing followers

After the most recent Spotify update and the white design appeared it became possible to follow artists and users. I was automatically following some of my "most played" artists (according to Spotify anyway) and a single user. This user was followed ...

  • Casual Listener
  • After the most recent Spotify update and the white design appeared it became possible to follow artists and users. I was automatically following some of my "most played" artists (according to Spotify...
  • NoiseMaker
  • Music Fan
  • 1295 Views
  • 3 replies
  • 2 likes
  • 1295 Views
  • 3 replies
  • 2 likes

Billed for Premium -- receiving Free -- CANT CANCEL SUBSCRIPTION!!

Hello. I have been trying for about 3 weeks now to cancel my subscription. I am being billed $9.99 per month according to my bank. According to spotify... I've never paid a dime!!??!! When I log in (via facebook) I look under subscriptions & it shows...

  • Newbie
  • Hello.   I have been trying for about 3 weeks now to cancel my subscription. I am being billed $9.99 per month according to my bank. According to spotify... I've never paid a dime!!??!! When...
  • Adam
  • Roadie
  • 600 Views
  • 6 replies
  • 1 likes
  • 600 Views
  • 6 replies
  • 1 likes

Solved!! not getting any response to developer key request

Hi.I've upgraded to premium a few days ago and sent a request to get developer key to be able to use libspotify, but received no response. What gives?

  • Regular
  • Hi. I've upgraded to premium a few days ago and sent a request to get developer key to be able to use libspotify, but received no response. What gives?
  • sershe
  • Regular
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Canceled 30 day free trian and I was being charged for the last 5 months?

I just checked my paypal and I was still being charged monthly. I know I canceled before I should have been charged. Whats the deal and how do I get a refund?

  • Newbie
  • I just checked my paypal and I was still being charged monthly. I know I canceled before I should have been charged. Whats the deal and how do I get a refund?
  • Josh
  • Community Legend
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Trying to purchase premium e-card

My account with Spotify is linked to the U.S., despite my living in Spain. I have a premium account and was hoping to purchase a premim e-card for a friend in the states. When I'm on Spotify.com U.S., it says gift cards (assuming this includes e-card...

  • Newbie
  • My account with Spotify is linked to the U.S., despite my living in Spain. I have a premium account and was hoping to purchase a premim e-card for a friend in the states. When I'm on Spotify.com U.S....
  • Josh
  • Community Legend
  • 449 Views
  • 3 replies
  • 0 likes
  • 449 Views
  • 3 replies
  • 0 likes

Lost playlist

I lost a playlist. My username is qqluq and the name is Trouwen Judith Bas Could you please restore it? Thnx!

  • Newbie
  • I lost a playlist. My username is qqluq and the name is Trouwen Judith Bas Could you please restore it? Thnx!
  • Peter__
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Lista Borrada

Hola, mi tío borro sus listas y quisiera recuperarlas, no sé bien el nombre pero todas tenían el nombre de Frank, una lista era "Frank-Alben-Mix"O algo parecido, el usuario es marg33 espero me puedan ayudar

  • Newbie
  • Hola, mi tío borro sus listas y quisiera recuperarlas, no sé bien el nombre pero todas tenían el nombre de Frank, una lista era "Frank-Alben-Mix" O algo parecido, el usuario es marg33 espero me pued...
  • Peter__
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Suppression de compte !

Bonjour, j'ai par erreur créer deux comptes spotify pour le même facebook, comment puis-je récupérer l'ancien ?

  • Visitor
  • Bonjour, j'ai par erreur créer deux comptes spotify pour le même facebook, comment puis-je récupérer l'ancien ?
  • user-removed
  • Not applicable
  • 569 Views
  • 3 replies
  • 0 likes
  • 569 Views
  • 3 replies
  • 0 likes

Facebook account closed. Will spotify make me pay the second month of premiun suscription?

Hello , I was attrackted by the first mounth free offer , so i registered with a facebook account. That one got blocked so i cant acces spotify through it anymore How can I cancel the suscription¿

  • Casual Listener
  • Hello , I was attrackted by the first mounth free offer , so i registered with a facebook account. That one got blocked so i cant acces spotify through it anymore How can I cancel the suscription¿
  • Tazz1287
  • Casual Listener
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Solved!! Unlimited Trial

Hi!   Is it possible to get a free trial of just the unlimited features?

  • Casual Listener
  • Hi!   Is it possible to get a free trial of just the unlimited features?
  • donovan_jd
  • Casual Listener
  • 1011 Views
  • 2 replies
  • 0 likes
  • 1011 Views
  • 2 replies
  • 0 likes

Bought subscription to wrong account

I must have two very similar user names or accounts. I was a premium user and my Credit Card expired. While trying to renew my premium subscription, i think i may have paid the incorrect account (not the one I use). Can someone apply my subscription ...

  • Newbie
  • I must have two very similar user names or accounts.  I was a premium user and my Credit Card expired.  While trying to renew my premium subscription, i think i may have paid the incorrect ...
  • Peter__
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Playlist deleted - please help

Hi, I attempted to make a reply on the mega thread but the reply button was out. Whilst clearing through my playlist and deleting some tracks I ended up actually hitting delete on the entire playlist and lost what i've been collecting over this week ...

  • Visitor
  • Hi,   I attempted to make a reply on the mega thread but the reply button was out. Whilst clearing through my playlist and deleting some tracks I ended up actually hitting delete on the enti...
  • user-removed
  • Not applicable
  • 219 Views
  • 2 replies
  • 0 likes
  • 219 Views
  • 2 replies
  • 0 likes