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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

14831 Views

7 replies

11 likes

Security
  • 14831 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

554084 Views

991 replies

116 likes

Account
  • 554084 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131214 Views

74 replies

12 likes

Account
Login
Premium
  • 131214 Views
  • 74 replies
  • 12 likes

Problem with e-cards

I purchased several e-cards to different persons as a way to thank for some help I have got. The first problem is that not all of them seem to have received the e-cards from spotify.The second problem (the real one) is that in the confirmation emails...

Roadie

I purchased several e-cards to different persons as a way to thank for some help I have got. The first problem is that not all of them seem to have received the e-cards from spotify. The second...

Peter__

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Recover A Deleted Playlist

Is There Any Way I Can Recover A Deleted Playlist? Anybody Help Please, I Accidently Deleted It A Few Moments Ago.

Casual Listener

Is There Any Way I Can Recover A Deleted Playlist? Anybody Help Please, I Accidently Deleted It A Few Moments Ago.

art5034

Casual Listener

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Spotify Premium charged me multiple times on same day

I recently upgraded to spotify premium on 05/09/13 and spotify charged my credit card ($9.99) 3 times in a row. Thats 30$ when it should only be $10 charge. I want the $20 put back into my account. I noticed this checking my bank statement and can up...

Newbie

I recently upgraded to spotify premium on 05/09/13 and spotify charged my credit card ($9.99) 3 times in a row. Thats 30$ when it should only be $10 charge. I want the $20 put back into my account. I...

Taylor

Community Legend

1221 Views

1 replies

0 likes

  • 1221 Views
  • 1 replies
  • 0 likes

My new subscribers are not showing up on my playlist

I've got a few E-mails lately that people have subscribed to my playlist, but when I view the playlist on spotify, none of them are showing up? I've had this problem since I got premium. It's so annoying! What can I do to fix this problem? Please hel...

Regular

I've got a few E-mails lately that people have subscribed to my playlist, but when I view the playlist on spotify, none of them are showing up? I've had this problem since I got premium. It's so anno...

hansencamilla

Regular

896 Views

12 replies

0 likes

  • 896 Views
  • 12 replies
  • 0 likes

problem buying spotify via my fone

I im having problems buying spotify via the net on my fone as I dont have access to a laptop at the mo, everytime I get to the page where I have to enter my fb password and it brings to a page saying im nt logged in even though I am logged in

Newbie

I im having problems buying spotify via the net on my fone as I dont have access to a laptop at the mo, everytime I get to the page where I have to enter my fb password and it brings to a page saying...

Thedev

Community Legend

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

wrong acccount

Hello, Today I login to a computer of a friend of mine. Now my account is completely reset but the most crazy part is that my real account is still there under another name (1172755936). I really want my account back with all my numbers and artists t...

Casual Listener

Hello,   Today I login to a computer of a friend of mine. Now my account is completely reset but the most crazy part is that my real account is still there under another name (1172755936). I...

sildeboer

Casual Listener

269 Views

2 replies

0 likes

  • 269 Views
  • 2 replies
  • 0 likes

playlist has been removed

Hi, my three playlists have been removed,I have not been on my spotify for a week now because I had reach my time limit, I logged on it today and all of them have gone , I need them for a party I have next weekend, the playlist names are , wills , ev...

Visitor

Hi, my three playlists have been removed,I have not been on my spotify for a week now because I had reach my time limit, I logged on it today and all of them have gone , I need them for a party I hav...

Adam

Roadie

664 Views

9 replies

0 likes

  • 664 Views
  • 9 replies
  • 0 likes

I need help again with my subscription

I had this issue a month ago as well and it started working after a while but my current issue is very weird. I bought Premium two days ago (on the 24th) and it has worked fine until this morning when it suddenly pushed me back to Free. On the Overvi...

Casual Listener

I had this issue a month ago as well and it started working after a while but my current issue is very weird.   I bought Premium two days ago (on the 24th) and it has worked fine until this mo...

Adam

Roadie

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Could you restore some playlists for me?

I deleted some playlists the last 2 months that I'd like to have restored if it's still possible. Thank you on beforehand!

Newbie

I deleted some playlists the last 2 months that I'd like to have restored if it's still possible.   Thank you on beforehand!

Peter__

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Problema con cuenta premium

Buenos días, un día en el trabajo inicié mi cuenta de spotify y me apareció una cuenta gratuita sin nada de informacion por lo que escuché la radio y pensé que habría habido algún problema con la conexión. En el trabajo se reprodujo el problema en es...

Newbie

Buenos días, un día en el trabajo inicié mi cuenta de spotify y me apareció una cuenta gratuita sin nada de informacion por lo que escuché la radio y pensé que habría habido algún problema con la con...

Peter__

Community Legend

642 Views

2 replies

0 likes

  • 642 Views
  • 2 replies
  • 0 likes

Followers not showing on playlist

Hey, Anthony! This is irrelevant to the topic, but I do have a problem, and as a newbie, I had trouble finding the button for starting a new thread (lol). Anyways, my problem is that the correct number of followers are not showing up on my playlist. ...

Regular

Hey, Anthony! This is irrelevant to the topic, but I do have a problem, and as a newbie, I had trouble finding the button for starting a new thread (lol). Anyways, my problem is that the correct numb...

Peter__

Community Legend

1169 Views

5 replies

2 likes

  • 1169 Views
  • 5 replies
  • 2 likes

Cancelled subscription, still got charged, paypal refunded, now account is blocked.

I had a premium account and I went to cancel and just use the free account. I cancelled twice, and after two months of still being billed I contacted paypal. My fees were refunded and now my spotify account is totally blocked. When I login with my fa...

Newbie

I had a premium account and I went to cancel and just use the free account.  I cancelled twice, and after two months of still being billed I contacted paypal.  My fees were refunded and now...

Peter__

Community Legend

604 Views

3 replies

0 likes

  • 604 Views
  • 3 replies
  • 0 likes

Can't subscribe to Unlimited

Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I still can't subscribe to Unlimited. What should I do...

Newbie

Hello there. I'm trying subscribe Unlimited account but I'm unable to. Everytime I try I have message that I should check money on my card and check card info. I did it, I added my card again but I s...

Adam

Roadie

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Id like to close my account

i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this? thanks

Visitor

i have two accounts and want to close one (ive already stopped the subscription). how can i accomplish this?   thanks  

Taylor

Community Legend

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

can you take my money?

i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.

Casual Listener

i want a premium account. why is it so hard? please take $9.99 off my card. it's that simple.

Taylor

Community Legend

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Change country

If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?

Casual Listener

If I change my country by entering my new card informations, will i still have the 11 months of Spotify Premium that i paid for in the US, now when i am changing to Denmark with new card informations?

Liam

Community Legend

299 Views

3 replies

0 likes

  • 299 Views
  • 3 replies
  • 0 likes

Solved!! Going on holiday...

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when I return, or do I have to cancel my subscription co...

Newbie

I'm going away for 7 weeks and won't be taking a device that can play spotify with me. Is it possible to pause and take a 'holiday' from paying my Premium account subscription and reactivate it when ...

Liam

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Problema con la cuenta móvil

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

Newbie

Adquirí la cuenta premium hace unos días y entro a mi cuenta por la App y me dice que necesito tener cuenta premium para usarla, que pasa? Qué problema tiene?

Taylor

Community Legend

233 Views

1 replies

0 likes

  • 233 Views
  • 1 replies
  • 0 likes

Real name showing despite not being connected to facebook

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am not even registered with that name (changed last nam...

Casual Listener

Hi, I have never connected my spotify account to facebook. Under Spotify/preferences I am not connected to facebook. Despite this, my real name is showing in spotify and not my username. Heck, I am...

Greg

Roadie

1828 Views

4 replies

1 likes

  • 1828 Views
  • 4 replies
  • 1 likes

Cancelled credit card replaced but premium not recognised on most devices

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again. Now premium works fine on my Mac but not on my Android or iOS devices....

Newbie

Hi I lost my cc and Spotify just bounced to Free. When I entered the new credit card, the first time around it hadn't been set up for international payments so I entered it again.    No...

Peter__

Community Legend

778 Views

3 replies

0 likes

  • 778 Views
  • 3 replies
  • 0 likes