HELP: Spotify sending e-mails even after disabling

[rodrigolima]

Hello everyone! I am here to report an ongoing problem that is driving me crazy. Spotify keeps sending me e-mails, even though I have them disabled in my profile's settings. Apparently, clicking the large, green "Save Profile" button does nothing as every time I click "Deactivate notification" in the emails I receive, the "Please send me Spotify news by e-mail" option is checked green. I even tried reporting them as spam but I keep receiving them in my inbox. Please, help me sort this issue out!

Thanks!

[OviiiOne]

Hello and welcome to the Spotify Community!

You can try with another browser, if it doesn't work, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares (ENG) or @SpotifyAyuda (ESP).

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉