Hacked recently. And I'm still locked out of my account

Hacked recently. And I'm still locked out of my account

Martiansmith
i am trying to send the reset password link to my email, but it keeps saying i'm trying to use my Facebook credentials. They both had the same email as they were synced together. I was recently hacked, and they have now been separated, but I've lost access to my main account. what do i need to do to get access back to my account?
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1 Reply

Jacob

Hey @Martiansmith, welcome to the Spotify Community!

 

All you need to do is get in contact with Spotify support and their Accounts team can take a look backstage. The easiest way to contact them is by messaging SpotifyCares on Facebook or Twitter. They usually respond within 48 hours!

Please let me know if you need help with anything else 🙂

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