Have premium and music still won't play

[J_lovepink]

I have the premium Spotify and it's not letting my listen to any of my music. It keeps saying to upgrade. I logged out and logged back in still no help. To top it off my playlist of 600 songs was deleted ! Very disappointed in Spotify for this.

[KatesHere]

Hey there @J_lovepink, welcome to the community!

That doesn't sound right. Can you make sure you're logging in the correct account?

Try the following:

1. Check your subscription page. Your status should be Premium.
2. If you're on Premium, try signing out and back into the app. If that doesn't help, try a clean re-installation.
3. If it says Free, check the receipt Spotify send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

If that still doesn't help, please take this survey that can point you out in the right direction.

Let me know if this helps 🙂

K