Having a **bleep** ton off problems

[snabela]

Hello, i am having a lot of problems so i will list them neatly:

1. I disconnected my account from facebook but it still is connected to facebook, i can't log in with facebook but my full nameis shown and in settings there is "Share activity on Facebook) and so on.

2. Can't change my e-mail as when i disconnected it went back to the information that i used to create the account such as an e-mail that i currently do not use, i need this to be changed to adrian.repetto@hotmail.se

[snabela]

Forgot to say, my account is 99slash08

[snabela]

and my dads is richi64it

[snabela]

Fixed the premium hazzle

[Astame]

Hi there @snabela

1. Try to follow these steps again and reinstall all your Spotify applications. 

If you have a spotify account (and you didn't register using Facebook) then you will be able to disconnect your account. To do this, you need to log into the desktop client using your Spotify username and password (not your Facebook email and password) and then head to Edit > Preferences > Social Network > Disconnect from Facebook. If it says "Connect to Facebook" instead, then your account is not connected to Facebook. If you don't see this option, then you are logged in using Facebook and not your Spotify details.

 2. You can change your email by clicking here.

 3. Follow the steps below and you will be able to change your country settings. 

Note: You need a payment method with a billing address in the country.

Go to your Account page here.
Select Subscription in the left panel.
Click UPDATE DETAILS or GET PREMIUM
Click "Want to use another payment option?" below the card details form or on the 3 dots up in the right corner.
Click Change Country and select the country you wish to move the account to.

Select a payment method with a billing address in the country.

Confirm the change by clicking CHANGE PAYMENT DETAILS.

Problem solved? Please "Accept as solution"

[snabela]

It says that  i can change my email via my facebook account but the problem is that i have disconnected from my facebook, also in spotify there should be a disconnect to facebook button or  connect to facebook button which it does not

[Astame]

@snabela

Try to connect and disconnect from Facebook again. It might fix your problem. 

[snabela]

You see i can't connect or disconnect to facebook because there is no button, it has lagged or something

[Astame]

@snabela

Are you unable to connect to Facebook on the Spotify website too?

[snabela]

Yes

[Astame]

@snabela

I suggest you to contact the Spotify support by clicking the link below:

https://support.spotify.com/contact-spotify-support/

If you get an email back directing to the support forums, reply back to that email even if it is from no-reply and the support team will be able to take a look at your issue and you'll hear from them shortly.

Alternatively, you can use the Twitter Spotify help which is monitored by Spotify staff employees as well here: @SpotifyCares

Problem solved? Please "Accept as solution"