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He cambiado mi cuenta de premium a premium duo, me van a cobrar ambas?

He cambiado mi cuenta de premium a premium duo, me van a cobrar ambas?

Me he cambiado de premium a duo y he añadido a mi pareja, pero ambos teníamos cuentas premium por separado, nos cancelan la suscripción anterior o nos cobran ambas?
2 Replies

Hey @Leyb,


Thank you for reaching out here in the Community. We hope you don't mind us answering in English as this is the official language of the forum.


Let us explain more about how Premium Duo works. Premium Duo is a discounted plan for two people, who live together at the same address. Only the person who've subscribed to the plan would be charged - the plan manager.


If you already had a Premium subscription with us before you upgraded to Duo, your billing switches automatically - you don’t need to cancel anything and you won't be charged twice. Your new payment date will likely be a few days earlier than usual to cover the price difference between Premium Individual and Premium Duo.


You can track all this on your account page, under Your plan.


For full info about Premium Duo you - can check out this support article.


Hope this clear things up. Let us know if there's anything else we can help with 🙂

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I have changed my account from premium to premium duo, will I be charged for both?


si cancelas tu prima y te cambias al plan dúo, entonces no se te cobrará el avión dú
if you cancel you premium and switch you the duo plan, then no you will be charged for the duo plan



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