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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83516 Views

29 replies

0 likes

  • 83516 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104660 Views

10 replies

3 likes

Account
Login
  • 104660 Views
  • 10 replies
  • 3 likes

12 month abo also available in Austria?

On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so it isn't possible for me to buy this voucher and t...

Visitor

On amazon.de Website a found the Spotify Premium abo for 99 € for 12 months (instead of only 10), but there is mentioned "for Germany". I want to use this discount also, but I'm living in Austria, so...

Maxim

Spotify Star

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
  • 0 likes

Can't change country/region from Rwanda to Belgium

PlanPremiumDevice(iPhone 13)Operating System(iOS 16.5.1) My Question or IssueI can't update my payment method because it doesn't match my country/region and I can't change my country either (from Rwanda to Belgium).

Newbie

Plan Premium Device (iPhone 13) Operating System (iOS 16.5.1)   My Question or Issue I can't update my payment method because it doesn't match my country/region and I can't change my cou...

Maxim

Spotify Star

386 Views

1 replies

0 likes

Account
Subscription
  • 386 Views
  • 1 replies
  • 0 likes

Get a refund for paying spotify premium

I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund

Visitor

I was debited for spotify premium even though I didn't buy anything and I'm asking for a refund

Maxim

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution i cannot access my email account and want to update my password

i made the account with an old email and cannot update my password because i forgot it, im logged into spotify on my pc but want to log in on my phone aswell

Visitor

i made the account with an old email and cannot update my password because i forgot it, im logged into spotify on my pc but want to log in on my phone aswell

Alex

Spotify Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! I want to split a premium duo account to separated premium individual ones

I have been using Duo for a long time with my now ex partner and we want to go back to individual account without loosing our likes and playlists, is it possible?

Newbie

I have been using Duo for a long time with my now ex partner and we want to go back to individual account without loosing our likes and playlists, is it possible?

Maxim

Spotify Star

9483 Views

1 replies

0 likes

  • 9483 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does Spotify track how often my account is accessed by third parties?

I would like to know when third party applications accessed my account details (play history, etc.), does Spotify store that data?

Casual Listener

I would like to know when third party applications accessed my account details (play history, etc.), does Spotify store that data?

Yordan

Moderator

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Superuser Contribution nao consigo logar através do numero de telefone

entro no google e consigo logar pelo número de telefone normalmente, entretanto, no aplicativo nao aparece a opção de "entrar com o numero de telefone" entao NAO CONSIGO ENTRAR PELO APLICATIVO, ja que na conta so tem meu numero

Visitor

entro no google e consigo logar pelo número de telefone normalmente, entretanto, no aplicativo nao aparece a opção de "entrar com o numero de telefone" entao NAO CONSIGO ENTRAR PELO APLICATIVO, ja q...

Kiril

Moderator

2325 Views

1 replies

0 likes

  • 2325 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled my Phone number and I cant accesos to my count

I recently change my Phone number but I cant access to my count because the Phone number now no existe and I hace new cell Phone number PlanPremium familiarCountryMexicoDeviceHauwei Operating SystemAndroid My Question or Issue

Visitor

I recently change my Phone number but I cant access to my count because the Phone number now no existe and I hace new cell Phone number  Plan Premium familiar Country Mexico Device Hauwei&...

Alex

Spotify Legend

279 Views

1 replies

0 likes

Premium
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 x accounts that interfere with each other

I have 2 seperate accounts with different email addresses.One is at home, the other is in my works place with different internet providers.However, the both seem to interfere with each other and switch off when one is playing, can you help?

Visitor

I have 2 seperate accounts with different email addresses. One is at home, the other is in my works place with different internet providers. However, the both seem to interfere with each other ...

OscarDC

Moderator

480 Views

3 replies

0 likes

  • 480 Views
  • 3 replies
  • 0 likes

can't join a duo account premium

When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up :"Sorry service not available, try later" We tried with other linked invitation, but the result is always the same.

Casual Listener

When my friend send me the invitation to join the duo account, after writting the same adresse, an error message pop up : "Sorry service not available, try later" We tried with other linked invita...

trjanmz1khgjzgtsfwtl

Casual Listener

496 Views

2 replies

0 likes

  • 496 Views
  • 2 replies
  • 0 likes

Change of country not working

I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide. When I select Australia, it takes me to an error page: "We are all mixed up" I would like to input my new Australian credi...

Visitor

I have moved from Germany to Australia. I am trying to update my country via the payment method as described in the Help Guide.  When I select Australia, it takes me to an error page:  "We...

Maxim

Spotify Star

439 Views

1 replies

0 likes

Account
  • 439 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Covers doesn't appear in Recently Played when privacy controls are turned off

I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts. Whenever I turn off the privacy toggles of 'Process my Facebook data" and "Pr...

Music Fan

I am facing a weird issue from several days. Had to create a new account due to this too because support couldn't find the issue which later I found after several attempts.   Whenever I turn o...

Stoner_uk_80

Visitor

3122 Views

20 replies

1 likes

Account
Premium
  • 3122 Views
  • 20 replies
  • 1 likes

Superuser Contribution Spotify on IPad keeps logging in to my account even though I’m not logged on Facebook in the brow

When me and my friends try to login with a different user we don’t have the opportunity to write an email and password. It just says: “you have previously logged into Spotify on this account”. I don’t want to disconnect my Spotify profile from my Fac...

Newbie

When me and my friends try to login with a different user we don’t have the opportunity to write an email and password. It just says: “you have previously logged into Spotify on this account”. I don’...

Joan

Moderator

547 Views

1 replies

0 likes

Login
  • 547 Views
  • 1 replies
  • 0 likes

Superuser Contribution Relier deux comptes artiste ?

Bonjour, j'ai essayé de contacter Spotify par mail avec le formulaire de contact mais on m'a dirigé sur ce forum. Mon problème est le suivant : Il y a quelques années, en 2013 il me semble, j'ai eux 5 de mes morceaux qui ont été mis sur une compilati...

Casual Listener

  Bonjour, j'ai essayé de contacter Spotify par mail avec le formulaire de contact mais on m'a dirigé sur ce forum.   Mon problème est le suivant :   Il y a quelques années, en 20...

Dian

Spotify Legend

4525 Views

5 replies

0 likes

Account
  • 4525 Views
  • 5 replies
  • 0 likes

"Confirm your email" not my account

Plan - Premium DuoCountry - USA My Question or IssueFor the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email address receiving them is indeed my email it is not the email address that is associat...

Newbie

Plan - Premium Duo Country - USA     My Question or Issue For the past couple of days I have been receiving "Confirm your email" emails from Spotify, and while the email addr...

Maxim

Spotify Star

670 Views

1 replies

1 likes

Account
  • 670 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Mobile] Move login cookies to cache when in offline mode

When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is selected, login session info should be moved to cache,...

Music Fan

When in offline mode and your logged out you have to delete the app or remove all storage to login. Having to redownload all your music as well, just to be able to login again. If offline mode is sel...

WilcoSnel

Music Fan

1159 Views

12 replies

2 likes

  • 1159 Views
  • 12 replies
  • 2 likes