Hello i can't rebuy premium

[Haha_wille96]

Hello everytime when im about to but spotify premium it says payment failed but can you just delete my  payment history so i can buy it again ty gg 

[meahtenoha]

Hi Haha_wille96 - Welcome to the Community! Sorry to hear you're having trouble upgrading. 

Have you definitely made sure your credit card meets all the requirements outlined here: Spotify FAQ

[11675752]

Hi, I'm having a similar problem. It has been going on for months. I tried to upgrade as I had travelled and Spotify told me I needed to upgrade to premium. 4 completely valid major cards later between debit and credit and nothing has worked. I have tried with credit cards registered in the same territory as my account and some not as they didn't work.

I got fed up of trying so I set up another account and the same thing has happened. I emailed Spotify and was told to come here. 

I'm not sure what to do but it's been driving me mad. I'd just like to be able to use spotify like everyone else and have never been able to. Pls help. 

[Peter__]

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@11675752 wrote:

Hi, I'm having a similar problem. It has been going on for months. I tried to upgrade as I had travelled and Spotify told me I needed to upgrade to premium. 4 completely valid major cards later between debit and credit and nothing has worked. I have tried with credit cards registered in the same territory as my account and some not as they didn't work.

I got fed up of trying so I set up another account and the same thing has happened. I emailed Spotify and was told to come here. 

I'm not sure what to do but it's been driving me mad. I'd just like to be able to use spotify like everyone else and have never been able to. Pls help. 

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Hey there 🙂 Welcome to the community! 

If you have contacted customer support and got an email message telling you to come here, just reply directly to that email (even though it says not to) and someone will get back to you. Most queries are answered within 48-hours so be sure to check your spam/junk folders 😉 

Peter