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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • mothical
  • Newbie
  • 156958 Views
  • 175 replies
  • 12 likes
  • Account
    Free
  • 156958 Views
  • 175 replies
  • 12 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • ribezaz
  • Spotify Star
  • 10630 Views
  • 3 replies
  • 10 likes
  • Security
  • 10630 Views
  • 3 replies
  • 10 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • OlehKarasov
  • Casual Listener
  • 507276 Views
  • 985 replies
  • 112 likes
  • Account
  • 507276 Views
  • 985 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 124514 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 124514 Views
  • 74 replies
  • 12 likes

gift cards in germany

hey, first sorry for my bad english My question is when will be the spotify gift cards available in germany It would be gread if you can say me if it comes this year, are you working on it or are they coming at all ? thx for the up coming information...

  • Casual Listener
  • hey,  first sorry for my bad english 😉  My question is when will be the spotify gift cards available in germany 😉 It would be gread if you can say me if it comes this year, are y...
  • 597 Views
  • 0 replies
  • 0 likes
  • 597 Views
  • 0 replies
  • 0 likes

Solved!! Vertragslaufzeit in Deutschland

Frage zum Spotify Premium in Deutschland. Es gibt keine Aussage zur Vertragslaufzeit, nur das es Monatlich 9,99 kostet. Frage #1: Mindesvetragslaufzeit? Frage #2: Jederzeit Kündbar? Gruß Mark Ohh

  • Newbie
  • Frage zum Spotify Premium in Deutschland.   Es gibt keine Aussage zur Vertragslaufzeit, nur das es Monatlich 9,99 kostet.   Frage #1: Mindesvetragslaufzeit?   Frage #2: Jed...
  • bmf89
  • Newbie
  • 4281 Views
  • 1 replies
  • 0 likes
  • 4281 Views
  • 1 replies
  • 0 likes

Solved!! All my Spotify playlist's are gone!!

Hello, Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen?And can I get them back? There is one playlist especially which is over 800 songs that I have been collectiong formore than 3 years, ...

  • Casual Listener
  • Hello,   Yesterday 13/2-2012 all after restarting my computer all my spotify playlists where gone, how did this happen? And can I get them back? There is one playlist especially which is over...
  • Richard
  • Community Legend
  • 34998 Views
  • 431 replies
  • 2 likes
  • 34998 Views
  • 431 replies
  • 2 likes

I moved, but I can't use Spotify?!

My husband is in the military and we are now stationed in Guam..WHICH IS A US TERRITORY.We just got all of our stuff today (since they have to ship it). Now, I can't log onto Spotify because it says that I can't use it abroad and that I either need t...

  • Casual Listener
  • My husband is in the military and we are now stationed in Guam..WHICH IS A US TERRITORY. We just got all of our stuff today (since they have to ship it). Now, I can't log onto Spotify because it s...
  • peterpron
  • Casual Listener
  • 1797 Views
  • 4 replies
  • 0 likes
  • 1797 Views
  • 4 replies
  • 0 likes

Solved!! after a month only 60 minutes of free usage.

Does anybody else has this problem ? After the month is over you normally get another 10 hours but I only got 1 hour. How do you fix this?

  • Casual Listener
  • Does anybody else has this problem ?   After the month is over you normally get another 10 hours but I only got 1 hour.   How do you fix this?  
  • riduanoppier
  • Casual Listener
  • 953 Views
  • 2 replies
  • 0 likes
  • 953 Views
  • 2 replies
  • 0 likes

Problem in mobile log in... only possible offline. Error facebook syncronization

Hi, I am a new premium user, and a really unhappy one. I signed-in for a 30 day free trial and got my paypal account charged 2 days later. I decided to let it go, but after a couple of days, my mobile phone has decided not to let me log in. I enter t...

  • Casual Listener
  • Hi, I am a new premium user, and a really unhappy one.   I signed-in for a 30 day free trial and got my paypal account charged 2 days later.   I decided to let it go, but after a co...
  • KGG
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! Purchase album for 25 what?

Hi, I am a new user to Spotify but really enjoying the service. However, I am confused by the download pricing. I am away on a course this week so wnat to get some music on my Galaxy S3 but when going to purchase quite an old album tthe link says "Bu...

  • Casual Listener
  • Hi,   I am a new user to Spotify but really enjoying the service. However, I am confused by the download pricing. I am away on a course this week so wnat to get some music on my Galaxy S3 bu...
  • user-removed
  • Not applicable
  • 442 Views
  • 4 replies
  • 0 likes
  • 442 Views
  • 4 replies
  • 0 likes

When I try to log in it says my current country does not match my profile....but it's not true!

Hi all! this is getting me mad!Since few weeks ago i cant log in to my account coz i have this message every time "When I try to log in it says that my current country does not match my profile (error 408)" I live in London,my country is always been ...

  • Newbie
  • Hi all! this is getting me mad! Since few weeks ago i cant log in to my account coz i have this message every time "When I try to log in it says that my current country does not match my profile (er...
  • Peter__
  • Community Legend
  • 368 Views
  • 3 replies
  • 0 likes
  • 368 Views
  • 3 replies
  • 0 likes

Spotify problem!

I shared a song from my friends spotify account to my facebook from his computer yesterday, and now while he loggs nito his accout he current loggs into mine, and when i logg in to mine i come into his spotify account, what shall i do? it seems we sh...

  • Newbie
  • I shared a song from my friends spotify account to my facebook from his computer yesterday, and now while he loggs nito his accout he current loggs into mine, and when i logg in to mine i come into h...
  • Peter__
  • Community Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in

Hi Spotify, I can't log in. I haven't been able to for a few weeks now although I continue to pay for the service. I've tried reseting my password which works here obviously, but I can't log into the client. What the hell is going on here?

  • Casual Listener
  • Hi Spotify,   I can't log in. I haven't been able to for a few weeks now although I continue to pay for the service. I've tried reseting my password which works here obviously, but I can't l...
  • ronnie_mcfarlan
  • Casual Listener
  • 899 Views
  • 3 replies
  • 0 likes
  • 899 Views
  • 3 replies
  • 0 likes

Downloads missing

In the downloads section of spotify only the first 23 songs that I bought are shown. All songs bought and downloaded after this are not shown here. What can I do to resolve this issue?

  • Casual Listener
  • In the downloads section of spotify only the first 23 songs that I bought are shown. All songs bought and downloaded after this are not shown here. What can I do to resolve this issue?
  • Jakkopakko
  • Casual Listener
  • 416 Views
  • 3 replies
  • 0 likes
  • 416 Views
  • 3 replies
  • 0 likes

Unable to change email preferences in profile

When I edit my profile, there's a section with email preferenes where each preference has 3 radio buttons (translated back to English it says 'immediately', 'daily' and 'never'). After saving my profile, all of the settings except the following are r...

  • Roadie
  • When I edit my profile, there's a section with email preferenes where each preference has 3 radio buttons (translated back to English it says 'immediately', 'daily' and 'never'). After saving my prof...
  • hēnk
  • Roadie
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

connect to facebook

Hi. Ive had my spotify account for quite some time now. but now suddenly when i logged in with my username, a friend of mines facebook account was linked to my account. this is the spotify-account i have connected to my gmail. I went to preferences. ...

  • Casual Listener
  • Hi. Ive had my spotify account for quite some time now.   but now suddenly when i logged in with my username, a friend of mines facebook account was linked to my account. this is the spoti...
  • jjamtli
  • Casual Listener
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Unsuscribe from emails!

I'm sick of getting emails! I've unsuscribed many times and they still flood through! I'm fed up. Please take me off the list.

  • Newbie
  • I'm sick of getting emails! I've unsuscribed many times and they still flood through! I'm fed up. Please take me off the list.
  • Peter__
  • Community Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

playlist just went mssing

HI! firsty thank you for beeing the BEST music service ever.. this is my first problem and it since its my music i am literally going mad. the problem is that a playlist went missing yesterday.. it was called maybe and its gone.. it held all my new m...

  • Casual Listener
  • HI!  firsty thank you for beeing the BEST music service ever..    this is my first problem and it since its my music i am literally going mad. the problem is that a playlist went m...
  • Jude
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Taken money after trying to cancel account MANY times. Refund?

I have been trying to cancel my account for the last few months but I haven't been able to. My spotify account hasn't been used in a long time. You have a serious flaw in your system - you need to check whether the account is actually active before y...

  • Casual Listener
  • I have been trying to cancel my account for the last few months but I haven't been able to. My spotify account hasn't been used in a long time. You have a serious flaw in your system - you need to ch...
  • charpsp20
  • Newbie
  • 959 Views
  • 6 replies
  • 0 likes
  • 959 Views
  • 6 replies
  • 0 likes

Solved!! spotify premium

I paid my second month of spotify premium today I have the reciept and everytime I try to use it it says you only have the free version and when I click on get premium it says I already have it. But when I go back it stays on the free version

  • Casual Listener
  • I paid my second month of spotify premium today I have the reciept and everytime I try to use it it says you only have the free version and when I click on get premium it says I already have it. But ...
  • leah09_paige
  • Casual Listener
  • 497 Views
  • 4 replies
  • 0 likes
  • 497 Views
  • 4 replies
  • 0 likes

Solved!! Using Spotify app in Canada

I will be traveling to Canada for a short trip. I have a US Spotify premium account. Will I be able to play Spotify through my iPhone or iPod app when in Canada?

  • Regular
  • I will be traveling to Canada for a short trip. I have a US Spotify premium account.  Will I be able to play Spotify through my iPhone or iPod app when in Canada?
  • CrossHare
  • Regular
  • 7938 Views
  • 3 replies
  • 0 likes
  • 7938 Views
  • 3 replies
  • 0 likes

Prix des titres ????

J'ai loupé un truc ou votre politique tarifaire des titres en vente sur SPOTIFY est abusive ? Pour acheter l'album Eddy Mitchell il en coute 60 € chez vous alors que l'album est en vente pour 30 € sur Amazon http://www.amazon.fr/100-Plus-Belles-Chans...

  • Regular
  • J'ai loupé un truc ou votre politique tarifaire des titres en vente sur SPOTIFY est abusive ? Pour acheter l'album Eddy Mitchell il en coute 60 € chez vous alors que l'album est en vente pour 30 € ...
  • Peter__
  • Community Legend
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! I have a song that I want to upload to Spotify...

 Its a great van morrison song currently not on.. How do I do it?

  • Casual Listener
  •  Its a great van morrison song currently not on.. How do I do it?
  • matthewrolls
  • Casual Listener
  • 12336 Views
  • 7 replies
  • 0 likes
  • 12336 Views
  • 7 replies
  • 0 likes