Help finding my playlist please!

[emmknaust]

HI, I originally had a spotify free account and then in December 2013 upgraded to premium. However, when \i reloaded spotify I must have created a new account as there were no playlists. Hence I created lots of new playlists on my premium account.

I ran the premium account until the end of April 2014, when I left to go travelling, so suspended the premium subscription. I am now back for 6 months, so resubscribed to spotify premium but the account that has appeared is my old original account and playlists from before I ever upgraded.

Can you tell me if there is more than one account linked to my email address so that I can access all my playlists from the last 12 - 14 months?

I have a couple of email addresses the account may be associated with- is there a way I can send them to you (not publicly) so I don't get spammed by dozens of people!

Thanks,

Emma

[Pete]

Hey @emmknaust 

I can confirm you have 2 accounts under your email address, one of which includes your playlists.

If you reach out to us on Twitter here or via our content form here, we'll get this sorted for you.

[emmknaust]

Thaks Pete, I have filled in the contact form - but as I am currently in France, I was automatically directed to the spotify France form.. I filled the form in in English as it is my first language but can go back and fill it in  in French if you think it's necessary or with they be able to deal with an English spoken enquiry?

thanks,

Emma

[MattSuda]

The support team will be able to deal with an English enquiry. 

[emmknaust]

Hi Matt,

I filled in the form and sent the message via Twitter, but have not received a replyto either or a oloution to the problem. However, today I received an email linked to a questionaire asking me for my feedback on my use of Spotify Support? Keen to solve this problem if you can give me any pointers.

Thanks,

Emma

[MattSuda]

I have asked Pete from Spotify support to help with this again. Hopefully someone will be in contact soon.

[Grace]

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@emmknaust wrote:

Hi Matt,

I filled in the form and sent the message via Twitter, but have not received a replyto either or a oloution to the problem. However, today I received an email linked to a questionaire asking me for my feedback on my use of Spotify Support? Keen to solve this problem if you can give me any pointers.

Thanks,

Emma

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Hey Emma!

I can see that my colleague Lucie sent you a reply on the 2nd of January.

She wrote back to you in French, however just let her know that you would like to continue in English and somebody will get back to you as soon as possible.

Thanks!