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Help, forgot password, no longer have access to that email address

Help, forgot password, no longer have access to that email address

Not sure what to do, I am logged into my spotify account but don't remember my password. I cannot password reset because I no longer have access to that email address. 

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1 Reply

Hi!

First, if your account is connected to your Facebook account, you can reset your password there. 

 

If it is not, I would reach out to Spotify Care in that case who you can reach through this anonymous contact form. If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

 

Also, if that does not work, try contacting the email company or finding a way to get your access to your email again.

 

If all else fails, I would suggest creating a new account. (and write down the password)

 

I hope this was helpful! Let me know how it goes! Bye!!

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