Help getting premium

[acar1796]

First of all, I am BEYOND FRUSTRATED at Spotify, as my solution is an easy fix if I could contact them, but I can not.  Having to post on a Spotify internet board for help is absolute terrible customer service, and I would not continue to use Spotify if I had not already paid and invested so much time curating my library.

But I digress...

I recently switched from Apple Music to Spotify, and spent painful hours adding all of my songs to my Spotify library.  Then I proceeded to sign up for premium using the promotion of $0.99 for the first three months, and $9.99 thereafter.  But, very frustratingly, I realized that my Spotify account did not upgrade to premium.  Eventually I realized that the account that I spent to much time adding songs to, and was connected to Facebook did not get upgraded.  Instead, a seperate account was made under my email.

I attempted to merge the accounts, using advice from a previous post, by connecting my premium email based account to facebook.  However, I repeatedly got messages saying that my request could not be completed and to try again later (I tried 3 times over the course of a week).  

Today, I decided to simply cancel the premium membership assigned to my email account, and to sign up for premium on the original Facebook connected account.  After I did this, the same account was upgraded! Not the Facebook one! Even though I was logged into the Facebook account and clicked the upgrade link directly from the Spotify app while signed in.  Now, as I tried a second time to upgrade my FB account (after cancelling the incorrect one yet again) Spotify will not let me use the promotion, claiming that I already used it.  Although, I believe if i were to try again, the incorrect account would continue to be upgraded.

Thank you very much, I would appreciate any and all help.  I am a runner and it is so annoying to have to listen to ads or not be able to skip while excersing.  Again, I am absolutely baffled at Spotify's TERRIBLE customer service.  This is an easy fix from their end, but I simply have no way of contacting them.  It is absurd to me that I must rely on internet peers to help me fix a simple subscription issue, instead of calling the company directly.  So thank you for the help, I would very much appreciate some assistance.

[Jack]

Hey @acar1796,

Thanks for reaching out via the Community.

We'd recommend getting in contact with us directly via email, or by tweeting our support handle for this. We'll be able to help you out further and take a look under the hood.

We'll be able to close the duplicate account and it's subscription and move any playlists, saved music, and followers over to the chosen Facebook-created account, to avoid future confusion.

For any further questions, feel free to jump into the Community help boards again, but let us know how you get on with the support folks on this.

Thanks!