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Hello my account logged out by itself, I then proceeded to log back in with my Facebook account. I lost all of my music and says I have a 7 day free trial but this morning I had an email saying that I had been charged for my account what can I do?
2 Replies

Hey @Teking81,


It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.


  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
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Thank you so much, I've contacted Spotify and got them in that case a very high chance I've forgotten another account! Thanks again

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