Accounts

(non Facebook) user search

Does anyone know why I am able to find some users simply by typing their user name in search, and for others, I have to first type "spotify:user:(username)"? Additionally, I find that for a particular user, I can direct search them on some days, and ...

I can't access to my premium account with my music and playlist, but it still exists

I had a premium account and suddenly when I wanted to log in again with my facebook account, I got a new free one..Now I can't access to my premium account with my music and playlist, but it still exists What can I do?

Charged full price instead of 99c promo

HiI subscribed to the 99c three month promo but have been charged full price. How do I obtain assistance to correct my charges? Thx

Account is saying Free, but I have premium?!

I am trying to upgrade to family premium and when I log in it is saying I only have Spotify free. please advise. JB

Over payment after up-grade to Premium Family

I realised that following an up-grade to Premium Family that I have been paying for my individual premium account plus the family account as I hadn't realised that I needed to amend payments in paypal. Could I have a refund please for the overpayment...

Login/Unlog with PS4

Hi, SpotyComm, how you doing?Straight to the point.I had a PS3 with my Spotify logged through my Facebook account. PSN, Facebook and Spotify were all logged and my Spotify were working pretty well.Yesterday i sold my PS3 and bought my PS4. When i cam...

I cancelled in March 2016 but I'm still being charged

Hi,I cancelled my spotify premium subscription in March 2016 (from the spotify windows 7 desktop software) and have not used it since but I just noticed I'm still being charged.Does anyone know how I can get a refund?Thanks,Phil

How Can i delete my premium account to free account???

I want to delete my premium account but you guys made it difficult to get out as a payer...

Kan niet meer in loggen

Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15

when i have sent my family invitations to join spotify family, what email do they use to sign in ?

Remotes don't work on Roku

I have a Roku 3 and ALL my remotes skip letters when trying to log in. The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;. Should I just stick with Panderoa or switch to another streaming app?

invalid premium code

hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something like this happend to me and im qiet angry, because i...

Extentsion on bill

Do you offer ext on payments. My card is being sent through mail and would like an ext

When help is needed Spotify is **bleep**

I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish

Paid for Premium but account is free.

I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a new account under ******@gmail.com. all of a sudde...

Family Plan - Differents address

Hi,Can i share Family Plan with my friends living differents address, but in same country?

Family premium subscription

Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.'I wish to add othe...

All 3 credit card rejected by Spotify??

Hi, I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or payment provider is having a bad day." for all 3 cards. I call...

Membership and Subscription confusion

Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subscription showing a renewal date of 9/24/17? That is ...