Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406478 Views
  • 958 replies
  • 107 likes
  • Account
  • 406478 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176152 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176152 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100047 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100047 Views
  • 68 replies
  • 10 likes

Premium Trial and Student Discount

Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you

  • Newbie
  • Help! I'm a student so want to get the student discount from unidays for premium, but also want the free trial. Is that possible? Thank you
  • LordRollin
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Spotify and Twitch

Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?

  • Casual Listener
  • Hey guys, I want to start stream games for twitch and play musics from my spotify (I'm premium). Are there someway to pay for using the musics?
  • GhostOfHendrix
  • Casual Listener
  • 3076 Views
  • 4 replies
  • 1 likes
  • 3076 Views
  • 4 replies
  • 1 likes

Superuser Contribution can't register to premium

hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is the one registered in my email acoount?.my email is dele...

  • Casual Listener
  • hi my problem was i tried to change my cell number once,then i logged in to spotify & im trying to get the premium but i can't and i don't know why.is it because my current cell phone number is t...
  • MonicaM_Bogota
  • Roadie
  • 1121 Views
  • 1 replies
  • 0 likes
  • 1121 Views
  • 1 replies
  • 0 likes

Superuser Contribution switching facebook accounts but keeping premium settings?

is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up again with a new account?

  • Newbie
  • is there any simple way to change the associated facebook account with my spotify to another one but keep the same premium settings / payment system, or do i have to basically cancel and sign up agai...
  • MonicaM_Bogota
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 156 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for my subscription but I'm still on free.

I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10th, 2017" and shows that I have premium. Until I go ...

  • Newbie
  • I only have the one Spotify account that I've used for over a year. I've always added iTunes cards to my account, then renewed my subscription. I did that today, and it's stating "Renews February 10t...
  • MonicaM_Bogota
  • Roadie
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Put in the wrong email now I can't login

Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong.

  • Visitor
  • Today, on another account I put in a email wrong and then sent a forget my password to that email so now if I try to use my username with my password it says it's wrong. 
  • MonicaM_Bogota
  • Roadie
  • 319 Views
  • 1 replies
  • 0 likes
  • Login
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify in UAE

Hi!I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it.Now once back to UAE, my spotify is not working... the song...

  • Newbie
  • Hi! I got premium account from Spain, using a Spanish credit card and an account registered in Spain. I read earlier here that you just need to do that to listen spotify anywhere, so I did it. Now ...
  • MonicaM_Bogota
  • Roadie
  • 781 Views
  • 1 replies
  • 0 likes
  • 781 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fraud

My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I cancelled it a second time only to have it happen for a...

  • Newbie
  • My credit was compromised a couple of months ago and Spotify was one of the many charges. I cancelled my card and and a new Spotify charge as well as a Netflix charge appeared on the new card. I canc...
  • MonicaM_Bogota
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción Premium

Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer

  • Newbie
  • Acabo de actualizar mi suscripción Spotify Premium a través del Appstore cuyo custo fue de $139.00 y en la aplicación me sigue apareciendo “GRATIS“ cuando ya pagué. Que tengo que hacer
  • MonicaM_Bogota
  • Roadie
  • 133 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.

  • Casual Listener
  • I paid for premium. It is not working on my iPhone 7. Has always worked before. Works on ps4. I have until stalled and reinstalled and restarted my phone. It says expires February 8th.
  • MonicaM_Bogota
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Changing username system

This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post. After becoming such a large and successful company how is it that the username system is so unnecesarily complicat...

  • Newbie
  • This issue might have been brought up before but it's such a mind-bogglingly simple solution that I felt compelled to create this post.   After becoming such a large and successful company how...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 2 likes
  • Account
  • 174 Views
  • 1 replies
  • 2 likes

Solved!! Premium Subscription Problem

There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and I am still not on premium. I have been paying for t...

  • Casual Listener
  • There was a problem with my credit card and the payment did not go through so therefore I paid for my subscription with itunes (13.99) as I have had in the past and it has been since January 9th and ...
  • justinedlee
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

I have been double charged on my account.

Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.

  • Newbie
  • Hello Spotify community I just checked my bank account and I see that I have been charged twice in the same month for my premium account.
  • user-removed
  • Not applicable
  • 158 Views
  • 1 replies
  • 0 likes
  • Account
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Deactivated email

I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account. My problem is that I forgot my password. So I can't update my email address...

  • Casual Listener
  • I was using my .edu address for Spotify. But I graduated and they recently deactivated my account- I never saw any notice that they were going to deactivate my email account.    My proble...
  • tessadanielson
  • Casual Listener
  • 482 Views
  • 2 replies
  • 0 likes
  • 482 Views
  • 2 replies
  • 0 likes

Facebook account linked to Spotify has been disabled

I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people who were in it (do I have to create another Spotify F...

  • Newbie
  • I was using a Facebook account to log in Spotify, but that account has been permanently banned. That account was an owner of the Spotify Family program. I'd like to what will happen to that people wh...
  • ErikG
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 169 Views
  • 1 replies
  • 0 likes

Facebook Login error 404

This seems to be an issue with logging in with Facebook. I can not log into my account with Spotify with my Facebook Account. It gives me the 404 You maybe blocked by a firewall error, but as you can see , I setup another account and only a email acc...

  • Regular
  • This seems to be an issue with logging in with Facebook.  I can not log into my account with Spotify with my Facebook Account.  It gives me the 404 You maybe blocked by a firewall err...
  • gabriellemarsan
  • Newbie
  • 3556 Views
  • 2 replies
  • 5 likes
  • Login
  • 3556 Views
  • 2 replies
  • 5 likes

why is a premium subscription showing its costs $99.00 Canadian a month?

I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer.Should I be trying to upgrade from my phone or my computer? should it not be about 10.00 a month not 100.00?

  • Casual Listener
  • I am trying to register for a premium for my iphone and its showing that it is going to cost me 99.00 from my computer. Should I be trying to upgrade from my phone or my computer? should it not be a...
  • sarahbraim
  • Casual Listener
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Cancelled Subscription, still being charged.

I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit card that I no longer have is still being charged! I...

  • Newbie
  • I signed up for Spotify Premium back when their was a promo for $.99 or something like that and after the 3 months, I cancelled my subscription. However, I was just notified by my bank that a debit c...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes