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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422557 Views
  • 965 replies
  • 108 likes
  • Account
  • 422557 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187179 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187179 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103778 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103778 Views
  • 70 replies
  • 10 likes

Superuser Contribution updating email

I would like to change my email adress in my account.I am logging in by Facebook.As I could read on Spotify I had to change my email on Facebook.I did it, and I can see the change in Facebook, but Spotify keeps on using my old emailadress.What did wa...

  • Casual Listener
  • I would like to change my email adress in my account. I am logging in by Facebook. As I could read on Spotify I had to change my email on Facebook. I did it, and I can see the change in Faceb...
  • user-removed
  • Not applicable
  • 224 Views
  • 3 replies
  • 0 likes
  • Account
  • 224 Views
  • 3 replies
  • 0 likes

Spotify and Playstation needs a new feature

So I've had premium for quite a while, but when I first found out I could link it to my ps4 I was crushed to find that my account was already linked to another ps4 "Your account on PlayStation™Network or your Spotify® account are already linked to di...

  • Newbie
  • So I've had premium for quite a while, but when I first found out I could link it to my ps4 I was crushed to find that my account was already linked to another ps4 "Your account on PlayStation™Networ...
  • dalecarter
  • Roadie
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Automatically removing songs available for offline play

My playlists change a lot on a daily basis. For example, I have a "Current Songs" playlist to which I add songs frequently, and when I've heard the song enough times, I delete the song from the playlist. Can I get Spotify to automatically delete song...

  • Music Fan
  • My playlists change a lot on a daily basis. For example, I have a "Current Songs" playlist to which I add songs frequently, and when I've heard the song enough times, I delete the song from the playl...
  • EarlPurple
  • Roadie
  • 613 Views
  • 3 replies
  • 0 likes
  • Premium
  • 613 Views
  • 3 replies
  • 0 likes

Updating payment information

Hi,I have been reciving Spotify requests to update my Credit Card details as current CC has expired. When logging into my account to update data - system reports an error and I cannot update data.What should I do?I really want to keep my premium acco...

  • Newbie
  • Hi, I have been reciving Spotify requests to update my Credit Card details as current CC has expired. When logging into my account to update data - system reports an error and I cannot update data. ...
  • Bittencourt
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Premium for family

Hi, im here in japan, and i was invited to join my brother's premium for family but i cant join, it says that i am currently in a premium account from i tunes or communication company, but im in a free version, pleas help

  • Newbie
  • Hi, im here in japan, and i was invited to join my brother's premium for family but i cant join, it says that i am currently in a premium account from i tunes or communication company, but im in a fr...
  • Bittencourt
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
  • 128 Views
  • 1 replies
  • 0 likes

Solved!! Different phone

I changed my mobile phone and family plan doesn´t work in the new one neither in the old although I am still in the family plan.

  • Casual Listener
  • I changed my mobile phone and family plan doesn´t work in the new one neither in the old although I am still in the family plan.
  • Luciaortera
  • Casual Listener
  • 209 Views
  • 2 replies
  • 0 likes
  • 209 Views
  • 2 replies
  • 0 likes

Student discounts not renewing

I have tried to contact Spotify support via the e-mail form several times over the last few months and have received no response. I have been a student subscriber for Premium since October 2015. My student subscription recently ran out and although I...

spotify_student.png
  • Casual Listener
  • I have tried to contact Spotify support via the e-mail form several times over the last few months and have received no response.   I have been a student subscriber for Premium since October 2...
  • Maxim
  • Spotify Star
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 258 Views
  • 3 replies
  • 0 likes

Solved!! Im supposed to have premium but it still says im on a free account!

Hi! Im with with phone service Rogers and just changed services to have more data on phone and it comes with 2 years premium account on Spotify for free. I registered and everything and linked it to my old account but when i go on the account its sti...

  • Casual Listener
  • Hi! Im with with phone service Rogers and just changed services to have more data on phone and it comes with 2 years premium account on Spotify for free. I registered and everything and linked it to ...
  • sensesaltea
  • Newbie
  • 503 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 503 Views
  • 5 replies
  • 0 likes

Solved!! Reverting to original username and blank avatar

Yesterday, I've linked my Facebook account to post my activities on Spotify, only to find out it replaced my username with my real name and showed my real profile picture. I don't want to expose my true identity for privacy reason so I've unlinked my...

  • Music Fan
  • Yesterday, I've linked my Facebook account to post my activities on Spotify, only to find out it replaced my username with my real name and showed my real profile picture. I don't want to expose my t...
  • rouward
  • Music Fan
  • 809 Views
  • 5 replies
  • 0 likes
  • Account
  • 809 Views
  • 5 replies
  • 0 likes

Changing artist profile picture

I'm an artist on Spotify and right now my profile picture is the single art for my last single. I'm going to be releasing an EP soon on Spotify and I would like my profile picture to be the EP cover. Having a hard time figuring out how to make this c...

  • Newbie
  • I'm an artist on Spotify and right now my profile picture is the single art for my last single. I'm going to be releasing an EP soon on Spotify and I would like my profile picture to be the EP cover....
  • Maxim
  • Spotify Star
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Merging artist profiles

Hi there, I am currently signed to a record label who is distributing my music to Spotify. I am about to go independent and submit my music to you via Tunecore. Is is it possible to add new songs through tunecore or another 3rd party distributor to m...

  • Newbie
  • Hi there, I am currently signed to a record label who is distributing my music to Spotify. I am about to go independent and submit my music to you via Tunecore. Is is it possible to add new songs thr...
  • Maxim
  • Spotify Star
  • 1255 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 1255 Views
  • 1 replies
  • 0 likes

No matter what I do someone still uses my account.

Hi there, I know there's a tonne of threads related to something similar to this but nothing is helping. No matter how many times I log out of all devices my music still gets paused because someone else is logging into my account. I've changed my pas...

  • Casual Listener
  • Hi there,   I know there's a tonne of threads related to something similar to this but nothing is helping. No matter how many times I log out of all devices my music still gets paused because ...
  • Jacob
  • Community Legend
  • 298 Views
  • 4 replies
  • 0 likes
  • Login
    Premium
    Security
  • 298 Views
  • 4 replies
  • 0 likes

Account hacked please help

Currently my spotify account is being used by another person. This is no one I know and they dont have access to my account information but somehow have figured out how to login to my spotify. When I origionally signed up for Spotify I signed up thro...

  • Casual Listener
  • Currently my spotify account is being used by another person. This is no one I know and they dont have access to my account information but somehow have figured out how to login to my spotify. When I...
  • Jacob
  • Community Legend
  • 196 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Security
  • 196 Views
  • 3 replies
  • 0 likes

Can't register with my email.

So I registered an account with the email "email1@xxxxx.nlBut i wanna use it on my other account so I changed the emailadress on my account to email2@xxxx.nl But now when I try to register it says: "The email is already in use"..But when I try to rec...

  • Visitor
  • So I registered an account with the email "email1@xxxxx.nl But i wanna use it on my other account so I changed the emailadress on my account to email2@xxxx.nl   But now when I try to register...
  • 9919656
  • Newbie
  • 258 Views
  • 3 replies
  • 0 likes
  • Account
    Login
    Other
  • 258 Views
  • 3 replies
  • 0 likes

Superuser Contribution £10 card Does Not work And Has been activated & So Much for Customer service when you have to join a

The new card has a long number and a pin but the new pin numbers dont seem to work.What no customer service.So spotify take your money and you cannot really contact them no wonder it is re-licenced to belgium.Take your money no help

  • Casual Listener
  • The new card has a long number and a pin but the new pin numbers dont seem to work.What no customer service.So spotify take your money and you cannot really contact them no wonder it is re-licenced t...
  • teamhanley
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • Other
  • 166 Views
  • 2 replies
  • 0 likes

being charged since 2015??

hi Spotify, I have only just niticed that i have been getting charged to use spotify premium, but when i log on to spotify to check my account status, it says im on the free trial package??how do i go about getting my money back, as i have never used...

  • Casual Listener
  • hi Spotify,   I have only just niticed that i have been getting charged to use spotify premium, but when i log on to spotify to check my account status, it says im on the free trial package?? ...
  • ryan_goody
  • Casual Listener
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution a "premium" problem

hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder what happen, because we use the "premium" has alread...

  • Newbie
  • hi I got some problem of my account, I had already updated my account to be "premium" a long time, and I just paid the newest bill, but two of my family has been kicked out the share list, I wonder w...
  • Maria_B
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Account being used by someone else!!

Someone is logged into my spotify account, I have changed my password several times, logged out of all devices several times, changed my email address, but whenever I log in it shows as "Miguel Angel Rodriguez" it even say all my playlists are create...

  • Casual Listener
  • Someone is logged into my spotify account,  I have changed my password several times, logged out of all devices several times, changed my email address, but whenever I log in it shows as "Mig...
  • victoria-rl93
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 211 Views
  • 1 replies
  • 0 likes