Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 406228 Views
  • 958 replies
  • 107 likes
  • Account
  • 406228 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175964 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175964 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100021 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100021 Views
  • 68 replies
  • 10 likes

Personal vs. Professional Spotify account.

Hi There. I am the Admin of some official Facebook artist pages. Among others the official Planet Love Records page www.facebook.com/Planetloverecords The owner of Planet Love Records, my friend Torsten Stenzel can not use Spotify where he lives beca...

  • Composer
  • Hi There.   I am the Admin of some official Facebook artist pages. Among others the official Planet Love Records page www.facebook.com/Planetloverecords   The owner of Planet Love R...
  • Lookere
  • Music Fan
  • 1890 Views
  • 2 replies
  • 0 likes
  • 1890 Views
  • 2 replies
  • 0 likes

trying to open a spotify account to add to family plan but currently out of the country

My husband upgraded his Spotify premium account to a family account, and I set up a Spotify account to join with my husband on his family plan. Our home address is in the US, however we are currently out of the country. My account is showing my count...

  • Newbie
  • My husband upgraded his Spotify premium account to a family account, and I set up a Spotify account to join with my husband on his family plan. Our home address is in the US, however we are currently...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

The 0,99 cents deal

Dear spotify,Last month ik saw the deal for 0,99 euro for 3 months. So ik though that it would be nice to try it out. So i clicked on the banner,went straight to payment,Paid it and got spotify premium. But now after aan month my premium has ended.I ...

  • Casual Listener
  • Dear spotify, Last month ik saw the deal for 0,99 euro for 3 months. So ik though that it would be nice to try it out. So i clicked on the banner,went straight to payment,Paid it and got spotify pre...
  • Maxim
  • Spotify Star
  • 173 Views
  • 3 replies
  • 0 likes
  • 173 Views
  • 3 replies
  • 0 likes

Young child has Spotify payments coming out of her bank account - need help stopping this

Good Morning - My 12 year old daughter (without my knowledge) started the 1 month free trial for Spotify. She never cancelled it, so she has had payment deducted from her bank account for the last two months - i am just now learning this. She has a S...

  • Newbie
  • Good Morning - My 12 year old daughter (without my knowledge) started the 1 month free trial for Spotify.   She never cancelled it, so she has had payment deducted from her bank account f...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
  • 156 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

Hello, my band Mutual Friends recently uploaded our new album "Instant Gratification" to Spotify. However, there is another artist named Mutual Friends on Spotify and our album was placed on their artist page alongside all of their other albums. Woul...

  • Casual Listener
  • Hello, my band Mutual Friends recently uploaded our new album "Instant Gratification" to Spotify. However, there is another artist named Mutual Friends on Spotify and our album was placed on their ar...
  • kevinscoma
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • Account
  • 503 Views
  • 2 replies
  • 0 likes

Spotfy Premium

I made the payment but the premium was not activated.

  • Casual Listener
  • I made the payment but the premium was not activated.
  • Hubo
  • Community Legend
  • 557 Views
  • 5 replies
  • 0 likes
  • 557 Views
  • 5 replies
  • 0 likes

3 maanden 0.99 cent

Heey, Ik had voor mijn moeder 2 weken terug voor 0.99 cent 3 maanden premium gekocht.Dat wilde ik daarna ook voor mezelf , ik had nog 0.99 cent op PayPal over. Dat probeerde ik maar steeds als ik op betalen klikte ging die laden en werd ik zonder mel...

  • Casual Listener
  • Heey,   Ik had voor mijn moeder 2 weken terug voor 0.99 cent 3 maanden premium gekocht. Dat wilde ik daarna ook voor mezelf , ik had nog 0.99 cent op PayPal over. Dat probeerde ik maar steeds...
  • Hubo
  • Community Legend
  • 722 Views
  • 5 replies
  • 0 likes
  • Premium
  • 722 Views
  • 5 replies
  • 0 likes

olvide mi uauario y contraseña

Hola Temo que realice algo mal al crear la cuenta lo hice por correo electronico y ahora no cuento con nigun dato para inocial la secion y me di de alta en premiun no ae ai me puedan ayudar en que pudo hacer

  • Newbie
  • Hola Temo que realice algo mal al crear la cuenta lo hice por correo electronico y ahora no cuento con nigun dato para inocial la secion y me di de alta en premiun no ae ai me puedan ayudar en qu...
  • andrechinhz001
  • Newbie
  • 585 Views
  • 2 replies
  • 1 likes
  • 585 Views
  • 2 replies
  • 1 likes

I forgot my email to log in or cancel my account

I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium

  • Newbie
  • I forgot the email I used for Spotify and I don't want to be paying for premium if I can't log in. I want to know what email I used or cancel the accout that has premium
  • Jacob
  • Community Legend
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! There is a single and an EP on my page that I did not create.

There is a single I just released and a full album on my page that are supposed to be there. However, a couple different content creators' music has shown up on my page. I had the page first with my followers before they joined. Album that doesn't be...

  • Newbie
  • There is a single I just released and a full album on my page that are supposed to be there. However, a couple different content creators' music has shown up on my page. I had the page first with my ...
  • Jacob
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Got an email saying "your student discount for Spotify Premium expires in a few days"...

..."If you’re still a student, hit the button below to extend your discount for another year. Sweet." I hit the button and it just takes me to the Spotify homepage. When I look at my account it says I am due to pay the premium price at my next paymen...

  • Casual Listener
  • ..."If you’re still a student, hit the button below to extend your discount for another year. Sweet."   I hit the button and it just takes me to the Spotify homepage. When I look at my account...
  • Maxim
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 287 Views
  • 3 replies
  • 0 likes

Cant change country in settings?

Hello forum,i have the problem that i moved from switzerland to croatia for a couple of years so i wanted to change my settings because without premium im only allowed to use the spotify 14 days in foreign countries.But when i go on my settins to cha...

  • Newbie
  • Hello forum, i have the problem that i moved from switzerland to croatia for a couple of years so i wanted to change my settings because without premium im only allowed to use the spotify 14 days in...
  • Jacob
  • Community Legend
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Listen to songs in Hong Kong while I'm in Canada?

I would like to listens to songs from Hong Kong when I'm subscribing in Canada. I realized that my family and I have different search list. How can I have more options on Hk pop?

  • Newbie
  • I would like to listens to songs from Hong Kong when I'm subscribing in Canada. I realized that my family and I have different search list. How can I have more options on Hk pop?  
  • Maxim
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Visa Galicia

Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged with the total amount of the premium account and I suscribe...

  • Newbie
  • Hi here in Argentina there's an offer to have spotify premium free for 6 months if you pay with your Visa from Galicia Bank. I did so but my account says that from March 24th I'll be charged wit...
  • Maxim
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Not letting me purchase spotify premium

I am trying get Spotify Premium with a free 30 day trial, and for the last week or so I have tried purchasing it, putting all my card details in correctly, but all it comes up with is... •Oops, seems your card or payment provider is having a bad day....

  • Casual Listener
  • I am trying get Spotify Premium with a free 30 day trial, and for the last week or so I have tried purchasing it, putting all my card details in correctly, but all it comes up with is... •Oops, see...
  • Maxim
  • Spotify Star
  • 128 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 128 Views
  • 1 replies
  • 0 likes

I want to change my Username

How can I change my username? I'm a premium account holder. Thank you. 

  • Casual Listener
  • How can I change my username? I'm a premium account holder. Thank you. 
  • Maxim
  • Spotify Star
  • 120 Views
  • 1 replies
  • 0 likes
  • Account
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

i've invited someone to joint spotify family and it sent the email with an acceptance code. for whatever reason i cant get it to the place where this is accepted and the other person can get started. will someone please help.

  • Newbie
  • i've invited someone to joint spotify family and it sent the email with an acceptance code. for whatever reason i cant get it to the place where this is accepted and the other person can get started....
  • meahtenoha
  • Spotify
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not downloading

Hey!I recently had to update my credit card details which I have done however it's giving my the free version instead of the premiumversion. If you could help out?Thanks!

  • Newbie
  • Hey! I recently had to update my credit card details which I have done however it's giving my the free version instead of the premium version. If you could help out? Thanks!
  • meahtenoha
  • Spotify
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes