spotify premium

[paigenhess]

I unsubscribed from spotify premium a couple months ago cause i didn't want it anymore and the money was still taken out of my account today! i want my money back and no more charges!!!

[laleli]

Hi @paignhess,

I'm very sorry you have been experiencing this and I hope this helps you. Could you give this another try for us by visiting spotify.com/account/subscription and using an alternate browser. Let me know if this makes any difference at all. If it dosent please use these instructions if you're on an apple device 

IPhone:

- Go to "Settings"

- Go to "iTunes & App Store"

- Go to your Apple ID; example@email.xx

- Choose "View Apple ID"

- Under Subsrictions, choose "Manage"

- Where it shows your renewal, turn the Auto-Renewl to off to stop the subscription

Macbook (Itunes):

- Open "iTunes"

- Click on your name in the top right hand corner

- Choose "Account Info" and put in your password

- Scroll down to "Settings"

- Where it says "Subscriptions: X" click on "Manage" across from it

- From there you can cancel the renewal and stop the subscription

Hope this helps and if it does please follow me and click accept solution.

[paigenhess]

am i going to get my money back and what you told me to do is not coming up as an option

[Maxim · Accepted solution]

Hey @paigenhess,

The first thing to do is check your email for a Confirmation Email. Each user receives one after cancelling their Spotify subscription.