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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75680 Views

28 replies

0 likes

  • 75680 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93079 Views

9 replies

2 likes

Account
Login
  • 93079 Views
  • 9 replies
  • 2 likes

I was charged but did not reflect on my account. i didnt get a receipt.

I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my mode of payment i few months ago. i didn't received ...

Newbie

I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my m...

louiedelfin

Regular

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Artist access

Hey SpotifyI am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?!CheersPeter

Casual Listener

Hey Spotify I am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?! Cheers Peter

Maxim

Spotify Star

609 Views

3 replies

0 likes

Account
  • 609 Views
  • 3 replies
  • 0 likes

Playlist sharing

How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?

Casual Listener

How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?

Nahirm

Newbie

454 Views

4 replies

0 likes

Other
Premium
  • 454 Views
  • 4 replies
  • 0 likes

Spotify premium

Hello there is a problem I did not activate the premium account.I appear to have my account for free.How is it possible??

Newbie

Hello there is a problem I did not activate the premium account. I appear to have my account for free. How is it possible??

Bittencourt

Spotify Star

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

How do I get Spotify to play the next song of an album in order?

When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other random song on a completely different album.

Roadie

When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other rando...

Bittencourt

Spotify Star

453 Views

1 replies

0 likes

Other
  • 453 Views
  • 1 replies
  • 0 likes

Trying to charge twice

I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.

Newbie

I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.

Bittencourt

Spotify Star

247 Views

1 replies

0 likes

  • 247 Views
  • 1 replies
  • 0 likes

Charged but still showing "free"

I was charged for Spotify premium but my account still says "free" and will not allow me premium acess

Newbie

I was charged for Spotify premium but my account still says "free" and will not allow me premium acess

Bittencourt

Spotify Star

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Unable to send messages?

I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what... When I reply to a message, I can see my reply and ...

Casual Listener

I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what......

Loshan03

Casual Listener

859 Views

4 replies

0 likes

Account
Other
  • 859 Views
  • 4 replies
  • 0 likes

Solved!! How to subscribe when I can't download the app from my local App Store?

I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?

Casual Listener

I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?

WalkerKim

Casual Listener

508 Views

2 replies

0 likes

  • 508 Views
  • 2 replies
  • 0 likes

Bug Recently Played Artists

Hello, I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently Played Artists, i would like to know if this is normal? Tha...

Regular

Hello,   I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently...

Hblyra

Regular

472 Views

2 replies

0 likes

Premium
  • 472 Views
  • 2 replies
  • 0 likes

Spotify doesn't recognize that I am a student

I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes started, but classes have started and I already attended ...

Casual Listener

I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes starte...

crr52898

Newbie

43383 Views

6 replies

19 likes

Account
Other
Premium
Subscription
  • 43383 Views
  • 6 replies
  • 19 likes

Email

Hello guys,I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password so i wanted to change my email but when i want to change it goes to my fb acc where is my new email and i cant change this ...

Casual Listener

Hello guys, I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password 😄 so  i wanted to change my email but when i want to change it g...

fxtomek

Casual Listener

545 Views

3 replies

0 likes

  • 545 Views
  • 3 replies
  • 0 likes

Same Account - Multiple services

Hello. I subscribed to spotify premium plan and have been paying monthly payments. I just recently activated a new cell phone account with Rogers (Canada) and with activiation we get 6 months free spotify premium plan. How would I go about canceling ...

Newbie

Hello.   I subscribed to spotify premium plan and have been paying monthly payments.    I just recently activated a new cell phone account with Rogers (Canada) and with a...

Maxim

Spotify Star

390 Views

1 replies

0 likes

Account
  • 390 Views
  • 1 replies
  • 0 likes

change payment and upgrade

I want to upgrade my son's account to family and change the payment method to my card. My other kids want to use his playlists. How should I do this?

Newbie

I want to upgrade my son's account to family and change the payment method to my card.  My other kids want to use his playlists.  How should I do this? 

Bittencourt

Spotify Star

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Being over charged

I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund

Newbie

I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund

Maxim

Spotify Star

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Odd billing dates

My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through on 12/24. My card was charged again on 1/15. Does t...

Newbie

My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through ...

Bittencourt

Spotify Star

329 Views

1 replies

0 likes

Premium
  • 329 Views
  • 1 replies
  • 0 likes

Can't Login + Wrong email address

For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends with ‘‘. con’’ while my real e-mail address ends wi...

Newbie

For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends ...

nsmith1

Roadie

546 Views

1 replies

0 likes

Account
Login
  • 546 Views
  • 1 replies
  • 0 likes

Someone's using my account

Someone's using my account. I've asked friends and family but none of them seems to be using it (or so they say). I've changed the password multiple times but sometimes I still get the "Music has been paused. Your account is being used elsewhere"-not...

Newbie

Someone's using my account. I've asked friends and family but none of them seems to be using it (or so they say). I've changed the password multiple times but sometimes I still get the "Music ha...

nsmith1

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

7 day trial

Hello! How can i try the 7 day trial? I've never tried it on my account but when I tried to skip the songs, the option didn't pop out.

Newbie

Hello! How can i try the 7 day trial? I've never tried it on my account but when I tried to skip the songs, the option didn't pop out.

Maxim

Spotify Star

283 Views

1 replies

0 likes

  • 283 Views
  • 1 replies
  • 0 likes

Unlinking Facebook Login

I have Spotify premium through an incentive from Fido. I created this account using Facebook to login. I am now deleting my Facebook profile and need assistance with the process of how to either disconnect Facebook as my primary login, or how to crea...

Visitor

I have Spotify premium through an incentive from Fido.  I created this account using Facebook to login.  I am now deleting my Facebook profile and need assistance with the process of how to...

ErikG

Roadie

222 Views

1 replies

0 likes

Account
Login
Premium
  • 222 Views
  • 1 replies
  • 0 likes