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Please see below the most popular frequently asked questions.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421649 Views
  • 965 replies
  • 108 likes
  • Account
  • 421649 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186587 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186587 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103491 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103491 Views
  • 69 replies
  • 10 likes

Superuser Contribution Not giving me the full service

Hello i have purchased a YEAR subscription for the $120 about 2-3 months ago. It has not been a full year and spotify is telling me my payment has failed and my only option is to downgrade. please help me fix this. i should have to pay $120 for only ...

  • Newbie
  • Hello i have purchased a YEAR subscription for the $120 about 2-3 months ago. It has not been a full year and spotify is telling me my payment has failed and my only option is to downgrade. please he...
  • user-removed
  • Not applicable
  • 145 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Migrate data from facebook account to another account with same mail adress

Hello, I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account from facebook. Is this possible?

  • Visitor
  • Hello,   I have spotify account registered using facebook account. Mail adress which I use is my gmail adress. I would like to keep logging using the same mail adress but disconnect account fr...
  • ErikG
  • Roadie
  • 234 Views
  • 3 replies
  • 0 likes
  • 234 Views
  • 3 replies
  • 0 likes

Cancellation Problems

How i can cancell one account but i dont remember usuario and password ??????

  • Newbie
  • How i can cancell one account but i dont remember usuario and password ??????
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Can´t see premium status in my account

I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.

  • Visitor
  • I´ve paid for the premium account. Although my mobil provider charged me for premium (9,99 Euro) I can´t see it in my Spotify account.
  • ErikG
  • Roadie
  • 4447 Views
  • 3 replies
  • 0 likes
  • 4447 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ending Spotify family

I am at the moment part of a familyplan. But the ovner is not able to conect to the acount annymore, and has theirfore made a new one. The problem is that I can not join the new one before the owner has removed me. But he cannot since he does not get...

  • Newbie
  • I am at the moment part of a familyplan. But the ovner is not able to conect to the acount annymore, and has theirfore made a new one. The problem is that I can not join the new one before the owner ...
  • user-removed
  • Not applicable
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 185 Views
  • 1 replies
  • 0 likes

Not play this album

https://open.spotify.com/album/7ry9CHlWKy9Jq8yqlZZdMvWhy not play this in Italy?

  • Newbie
  • https://open.spotify.com/album/7ry9CHlWKy9Jq8yqlZZdMv Why not play this in Italy?
  • ErikG
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan: trouble validating one.

I e-mailed the invitation to join my family plan. He accessed the mail and accepted the invitation, but the code is not being accepted. I tried sending it again to generate a new code, but it doesn't work. He keeps getting the same message "impossibl...

  • Newbie
  • I e-mailed the invitation to join my family plan. He accessed the mail and accepted the invitation, but the code is not being accepted. I tried sending it again to generate a new code, but it doesn't...
  • user-removed
  • Not applicable
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Charged during Free Trial

I recently signed up for a free trial of premium on one of my accounts (i'd forgotten i had another account because i havent used it in a year or so) and then unsubscribed soon after. Fortunately, the trial will end 2/5/17 and won't renew - or so it ...

  • Newbie
  • I recently signed up for a free trial of premium on one of my accounts (i'd forgotten i had another account because i havent used it in a year or so) and then unsubscribed soon after. ...
  • KatesHere
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 195 Views
  • 1 replies
  • 0 likes

Charged for Premium but not on my account

I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9.99. How do I my account to update? I have logged o...

  • Casual Listener
  • I bought the deal for the 3 months of Premium for $0.99. The charge did go through on my credit card but when I log into Spotify it still says I have the free version and to upgrade to Premium for $9...
  • ErikG
  • Roadie
  • 277 Views
  • 4 replies
  • 0 likes
  • 277 Views
  • 4 replies
  • 0 likes

Spotify opens on another device when I start playing song

I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is playing, it pauses the desktop and starts playing on ...

  • Newbie
  • I have spotify premium (non-family plan) and use my account on multiple devices (phone, tablet, desktop). This usually works as expected - if I start playing a song on my phone while my desktop is pl...
  • ErikG
  • Roadie
  • 3244 Views
  • 1 replies
  • 0 likes
  • 3244 Views
  • 1 replies
  • 0 likes

Paying twice - Both paying through iTunes and directly through Spotify

iTunes asked to update my credit card info. In doing so, I was transferred to Spotify and updated my card here. However, now both Spotify and iTunes charge me. Please return the money and stop charging me twice.

  • Newbie
  • iTunes asked to update my credit card info. In doing so, I was transferred to Spotify and updated my card here. However, now both Spotify and iTunes charge me. Please return the money and stop c...
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 2 replies
  • 0 likes
  • Account
  • 226 Views
  • 2 replies
  • 0 likes

Spotify for company resources what is possible?

We would like to give all our staff a spotify account to listen to his own music,There is a familly subscription but this is not for companies.What would be the best solution here. Aprox 20 resources.

  • Newbie
  • We would like to give all our staff a spotify account to listen to his own music, There is a familly subscription but this is not for companies. What would be the best solution here. Aprox 20 resou...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Premium subscription doesn't work

Yesterday my subscription ran out because I didn't have enough money on my iTunes account, so I went to the store and bought a new iTunes card and I payed my bill for the subscription. The money came out of my account but I did not receive a receipt ...

  • Newbie
  • Yesterday my subscription ran out because I didn't have enough money on my iTunes account, so I went to the store and bought a new iTunes card and I payed my bill for the subscription. The money came...
  • Masta_22
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Unexpected Charges

Hello, I've been getting unexpected charges on my credit card for the premium subscription but I don't know where it's coming from. I tried to check already if I do have any other accounts by logging in using FB or using my e-mail and username but al...

  • Newbie
  • Hello, I've been getting unexpected charges on my credit card for the premium subscription but I don't know where it's coming from. I tried to check already if I do have any other accounts by logging...
  • Masta_22
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Family premium - wrong address

Hey guys!Need some help, my brother just signed up with Spotify family premium and sent me the invitation link but when I enter our address on the subscription page, it results in an error that it can't verify the address.What can I do in this case?T...

  • Newbie
  • Hey guys! Need some help, my brother just signed up with Spotify family premium and sent me the invitation link but when I enter our address on the subscription page, it results in an error that it ...
  • Masta_22
  • Roadie
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

3 months for £9.99?

Hi,I downsized my out goings before Christmas and cancelled my subscription but I got a "comeback" email from Spotify offering 3 months premium for £9.99 .I clicked to accept and it offered to add to my phone bill which I also clicked on.I completed ...

  • Visitor
  • Hi, I downsized my out goings before Christmas and cancelled my subscription but I got a "comeback" email from Spotify offering 3 months premium for £9.99 . I clicked to accept and it offered to ad...
  • Masta_22
  • Roadie
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

[All Platforms] language and country buttons

Dear all,I opened an account today. I am located in Germany but the settings in my accounts says US and I can't change to Germany. Could you please change it for me? BR MArie

  • Visitor
  • Dear all, I opened an account today. I am located in Germany but the settings in my accounts says US and I can't change to Germany. Could you please change it for me?   BR  MArie
  • Masta_22
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

change credit card

How to change the credit card details of a registered card? The standard process via subscription, update details etc. does not work. I read the community about needing to cancel the subscription and re-register but that cannot be the solution? This ...

  • Newbie
  • How to change the credit card details of a registered card? The standard process via subscription, update details etc. does not work. I read the community about needing to cancel the subscription and...
  • Masta_22
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I changed mi credit card,spotify does not keep my inscription Fee. It charges me double.

I had my credit card plastic changed by my bank.When I want to change it in my spotify suscription, it changes my fee. to the double!!! haw can I keep my original price? 2,34 U$A

  • Newbie
  • I had my credit card plastic changed by my bank. When I want to change it in my spotify suscription, it changes my fee. to the double!!!   haw can I keep my original price? 2,34 U$A
  • Masta_22
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes