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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83251 Views

29 replies

0 likes

  • 83251 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104204 Views

10 replies

3 likes

Account
Login
  • 104204 Views
  • 10 replies
  • 3 likes

Account

Jag loggade in på ett gammalt konto av misstag.Det konto jag ska använda heter ssmeck.Hur gör jag för att byta till det rätta?

Casual Listener

Jag loggade in på ett gammalt konto av misstag. Det konto jag ska använda heter ssmeck. Hur gör jag för att byta till det rätta?

Ssmeck

Casual Listener

237 Views

1 replies

0 likes

Account
  • 237 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify premium

Was told I had Spotify premium when i got my new handset now it seems I don't please help

Casual Listener

Was told I had Spotify premium when i got my new handset now it seems I don't 😞 please help

sisca2105

Newbie

545 Views

3 replies

0 likes

Account
  • 545 Views
  • 3 replies
  • 0 likes

Spotify Premium

I bought a premium abonnement but it wont set itself to premium. I logged out and in 10 times now over the last hour and yet im still "free user".I am very upset and angry about such a big platform beeing so incompetent.

Casual Listener

I bought a premium abonnement but it wont set itself to premium. I logged out and in 10 times now over the last hour and yet im still "free user". I am very upset and angry about such a big platform...

Kaikdaman

Casual Listener

468 Views

4 replies

0 likes

  • 468 Views
  • 4 replies
  • 0 likes

Playlists missing

Hi there, I have had a Spotify account for many years, periodically on Premium, periodically on free.I recently upgraded to Premium again after I hadn't used Spotify in a while. I didn't see any of my playlists or saved albums from the past years, ne...

Visitor

Hi there,   I have had a Spotify account for many years, periodically on Premium, periodically on free. I recently upgraded to Premium again after I hadn't used Spotify in a while. I didn't s...

user-removed

Not applicable

389 Views

2 replies

0 likes

  • 389 Views
  • 2 replies
  • 0 likes

Superuser Contribution Need help setting up Family Account, Country Settings Problems!

So my account was originally subscribed to premium normal under a card based in the UK, but I since then have upgraded to a family account, using a different card which is based in the country i live in, Hungary. But for some reason it doesnt let any...

Casual Listener

So my account was originally subscribed to premium normal under a card based in the UK, but I since then have upgraded to a family account, using a different card which is based in the country i live...

Alexmheal

Casual Listener

424 Views

3 replies

0 likes

  • 424 Views
  • 3 replies
  • 0 likes

Charged twice per month with different music methods

I've had Spotify for almost two years now, and earlier last year, in October, there was a problem charging the account, so I switched the payment method to a different PayPal account. The charges went through, and I didn't notice any problems until m...

Newbie

I've had Spotify for almost two years now, and earlier last year, in October, there was a problem charging the account, so I switched the payment method to a different PayPal account. The charges wen...

Jacob

Community Legend

255 Views

1 replies

0 likes

Account
Premium
Subscription
  • 255 Views
  • 1 replies
  • 0 likes

Transfer my premium account

Hello, i would like to transfer my premium account from mamalongleggz@gmail.com to my Facebook log-in. Please assist. Thank you.

Newbie

Hello,    i would like to transfer my premium account from mamalongleggz@gmail.com to my Facebook log-in. Please assist. Thank you. 

Jacob

Community Legend

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium

Hello,I received a free 2 year Spotify Premium membership as part of a Rogers deal. It has been just over 1 year and now my Premium access is gone. I log in using my Facebook account. Can anyone help me with this issue?

Casual Listener

Hello, I received a free 2 year Spotify Premium membership as part of a Rogers deal. It has been just over 1 year and now my Premium access is gone. I log in using my Facebook account. Can anyone he...

Zacho1120

Newbie

1131 Views

3 replies

0 likes

iOS
  • 1131 Views
  • 3 replies
  • 0 likes

Spotify premium not longer active even though paid for

So i had spotify premium through my SPARK mobile provider, i had to renew my music pack this morning however since then my spotify premium has not been here. My account is now a free account again and it keeps asking me to upgrade to premium again. S...

Newbie

So i had spotify premium through my SPARK mobile provider, i had to renew my music pack this morning however since then my spotify premium has not been here. My account is now a free account again an...

user-removed

Not applicable

438 Views

2 replies

0 likes

Account
Free
Login
Premium
Subscription
  • 438 Views
  • 2 replies
  • 0 likes

Superuser Contribution pague mi supscribcion familiar y sigo teniendo spotify gratis, pero se cargo a mi cuenta

pague mi supscribcion familiar y sigo teniendo spotify gratis, al pagar me dijo que hubo un error y que no se iba a hacer ningun cargo pero si se hizo un cargo 2 veces de la cuenta Familiar de Spotify; e hice todo lo que te dice la pagina de reinciar...

Newbie

pague mi supscribcion familiar y sigo teniendo spotify gratis, al pagar me dijo que hubo un error y que no se iba a hacer ningun cargo pero si se hizo un cargo 2 veces de la cuenta Familiar de Spotif...

MonicaM_Bogota

Roadie

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
  • 0 likes

Login failed because I've already created an account with this email address

As soon as I login with my email and password it comes up with LOGIN FAILED YOU'VE ALREADY CREATED AN ACCOUNT WITH THIS EMAIL ADDRESS.I understand what it is telling me but i want to login with that email and password. I get that I have already creat...

Newbie

As soon as I login with my email and password it comes up with LOGIN FAILED YOU'VE ALREADY CREATED AN ACCOUNT WITH THIS EMAIL ADDRESS. I understand what it is telling me but i want to login with t...

JaneRogers1

Newbie

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Premium for family

I'm not able to set up my son, he doesn't have an email and the link doesn't let me send it to his phone? I've only used 1 link for my husband, and I'm trying to set my son up. The links show that I've invited 2 people to join but I didn't? I don't k...

Newbie

I'm not able to set up my son, he doesn't have an email and the link doesn't let me send it to his phone? I've only used 1 link for my husband, and I'm trying to set my son up. The links show that I'...

wherestheWIFI

Casual Listener

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deactivated Facebook and can not create new account

Trying to follow these steps to move away from facebook credentials, problem is I can not create a new account with my email since it is already tied to the account that was using FB. https://support.spotify.com/us/account_payment_help/account_settin...

Visitor

Trying to follow these steps to move away from facebook credentials, problem is I can not create a new account with my email since it is already tied to the account that was using FB.  &nb...

MonicaM_Bogota

Roadie

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium stopped working

i have premium through vodafone and this morning could not listen to music offline, checked spotify and it says i only have free account, checked vodafone bill and premium payment has been taken???? help please

Casual Listener

i have premium through vodafone and this morning could not listen to music offline, checked spotify and it says i only have free account, checked vodafone bill and premium payment has been taken???? ...

MonicaM_Bogota

Roadie

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else using my account

Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at where the account was used, which i asked for. Now ...

Newbie

Someone was using my account so i changed my password. However, the problem remained after that i changed my password. Spotify then decided to shut down my account even for me, instead of looking at ...

MonicaM_Bogota

Roadie

669 Views

1 replies

0 likes

Mac
  • 669 Views
  • 1 replies
  • 0 likes

Premium Charges

Hi! I want to sign up for premium for students. But I need to know if as soon as I sign up I get charged. I wont get paid until Feb 1st, so I wont have money in my account until then and I dont want an overdraft fee. Should I just wait until I get pa...

Newbie

Hi! I want to sign up for premium for students. But I need to know if as soon as I sign up I get charged.  I wont get paid until Feb 1st, so I wont have money in my account until then and I don...

nsmith1

Roadie

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't get my housemate onto my family account

I live in a shared housing situation, my other house mates had no problem joking my account, but one it will not allow in, we have tried our address over and over in every possible way but it won't let her on? Why? I have two slots free, what's going...

Newbie

I live in a shared housing situation, my other house mates had no problem joking my account, but one it will not allow in, we have tried our address over and over in every possible way but it won't l...

MonicaM_Bogota

Roadie

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem adding members to premium for family

I've tried adding 4 members to the premium for family but the error note states unable to join as you've already joined 2 subscription in the last 12 months but they are for the same family members that was added on previously to my account. How d I ...

Newbie

I've tried adding 4 members to the premium for family but the error note states unable to join as you've already joined 2 subscription in the last 12 months but they are for the same family members t...

MonicaM_Bogota

Roadie

1526 Views

1 replies

0 likes

  • 1526 Views
  • 1 replies
  • 0 likes