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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76540 Views

28 replies

0 likes

  • 76540 Views
  • 28 replies
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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94445 Views

9 replies

2 likes

Account
Login
  • 94445 Views
  • 9 replies
  • 2 likes

Daily Mix

I accidentally permanently deleted one of my favorite bands from "Your Daily Mix." How can I undo this? Thanks

Casual Listener

I accidentally permanently deleted one of my favorite bands from "Your Daily Mix." How can I undo this? Thanks

edcerier

Casual Listener

237 Views

2 replies

0 likes

  • 237 Views
  • 2 replies
  • 0 likes

Unwanted account payments

My dad has an account that he is not aware of where he had unwanted bank transfers the last two months with reference P018F13EAD Can you please help us out to delete the account and payments Thanks for your help Cheers

Casual Listener

My dad has an account that he is not aware of where he had unwanted bank transfers the last two months with reference P018F13EAD   Can you please help us out to delete the account and pay...

Soulmotion_Dj

Casual Listener

309 Views

2 replies

0 likes

Account
  • 309 Views
  • 2 replies
  • 0 likes

Sending payment information

You guy's canceled my subscription due to having taking over my spotify. As the email states you demanded a screen shot of my latest payment here's a picture of my payment and the email you've sent me plz get back to me with info on what's going on t...

Regular

You guy's canceled my subscription due to having taking over my spotify. As the email states you demanded a screen shot of my latest payment here's a picture of my payment and the email you've sent m...

mathieutessier6

Regular

258 Views

2 replies

0 likes

Other
  • 258 Views
  • 2 replies
  • 0 likes

Problem with payment

I got an email a few weeks ago saying payment hadn't worked and not to worry they would try again in a few days. Money is in the account so I don't know why it's failed. I just keep getting emails saying they will cancel my subcription. That day is n...

Casual Listener

I got an email a few weeks ago saying payment hadn't worked and not to worry they would try again in a few days. Money is in the account so I don't know why it's failed. I just keep getting emails sa...

prentaghast

Casual Listener

486 Views

6 replies

0 likes

  • 486 Views
  • 6 replies
  • 0 likes

I am paying for Spotify Premium twice

Hello, I am paying for Spotify Premium twice. Once per Paypal and again per my cellphone provider Drei Austria. I had the account before i switched the payment over to my cellphone provider because I get free bandwith with it. Half a year later, exac...

Casual Listener

Hello,  I am paying for Spotify Premium twice.  Once per Paypal and again per my cellphone provider Drei Austria.  I had the account before i switched the payment over to my cel...

PetitRhino

Casual Listener

313 Views

2 replies

0 likes

Premium
Subscription
  • 313 Views
  • 2 replies
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Solved!! Unlink Facebook from my Spotify

I am wanting to shut down my Facebook account but my spotify login in linked. Is there anyway I can disconnect the two?

Casual Listener

I am wanting to shut down my Facebook account but my spotify login in linked. Is there anyway I can disconnect the two?

jennieweizel

Casual Listener

434 Views

2 replies

0 likes

  • 434 Views
  • 2 replies
  • 0 likes

Solved!! Changing country/Spotify Premium for Family

I've recently moved back to the UK from the US. I've updated my Spotify premium subscription to UK billing details. However, it won't let me change my country/postcode under my profile. When I go to Edit Profile it lists "United Kingdom" as the count...

Casual Listener

I've recently moved back to the UK from the US. I've updated my Spotify premium subscription to UK billing details. However, it won't let me change my country/postcode under my profile.   ...

lavoguette

Casual Listener

614 Views

2 replies

0 likes

  • 614 Views
  • 2 replies
  • 0 likes

Premium status not showing on account

Hi. Ive recently got a new phone due to my other phone being smashed and i logged onto my spotify and it wasnt premium and none of my music was there even though i was charged yesterday for the account that i have had for over a year. I only use 1 em...

Visitor

Hi. Ive recently got a new phone due to my other phone being smashed and i logged onto my spotify and it wasnt premium and none of my music was there even though i was charged yesterday for the accou...

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Fido pulse plan doesn't give option to connect to spotify

I have a fido pulse plan which includes Spotify premium but when I tried to activate it onto my Spotify account it did not give me the option to login to Spotify. So now I m paying for something I cannot even use. Someone please help.

Newbie

I have a fido pulse plan which includes Spotify premium but when I tried to activate it onto my Spotify account it did not give me the option to login to Spotify. So now I m paying for something I ca...

Maxim

Spotify Star

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Solved!! Spotify Family Issues

Has anyone had Spotify Family links not work?I'm trying to share the link with my partner but it keeps saying he's in the wrong country??What do we need to change? We've tried to log him in on the same computer but it's not working. Please help!

Newbie

Has anyone had Spotify Family links not work? I'm trying to share the link with my partner but it keeps saying he's in the wrong country?? What do we need to change? We've tried to log him in on th...

Maxim

Spotify Star

342 Views

1 replies

0 likes

  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to speak with someone

Hello,I'm being charged monthly and my subscription still says FREE. I've upgraded to premium and every time I log into my account it has a different date that I will be charged and it's always weeks later. So you charge my account and I still have a...

Casual Listener

Hello, I'm being charged monthly and my subscription still says FREE. I've upgraded to premium and every time I log into my account it has a different date that I will be charged and it's always wee...

drjmhoward

Newbie

539 Views

5 replies

0 likes

  • 539 Views
  • 5 replies
  • 0 likes

Having trouble sharing my playlists

I have a premium account and have several playlists that my frineds want to follow. The problem is when they search for my username it can't be found. It doesn't even show up when I enter it in the search area. I can see their account and follow, but...

Newbie

I have a premium account and have several playlists that my frineds want to follow.  The problem is when they search for my username it can't be found.   It doesn't even show up when I...

itu_

Community Legend

245 Views

1 replies

0 likes

Account
  • 245 Views
  • 1 replies
  • 0 likes

Delete someone off my account!

Alright I am sick and tired of this person taking over my account I need yoy guys to delete him because I've ttied everything you've told me to try and it's not working at all he's still able to get on get rid of this persone for me! Plz

Regular

Alright I am sick and tired of this person taking over my account I need yoy guys to delete him because I've ttied everything you've told me to try and it's not working at all he's still able to get ...

itu_

Community Legend

7266 Views

1 replies

0 likes

Other
  • 7266 Views
  • 1 replies
  • 0 likes

Premium doesn't work

This morning i purchased a premium account but i'm still a free account, payment was approved so anyone?

Newbie

This morning i purchased a premium account but i'm still a free account, payment was approved so anyone?

ErikG

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Account

Jag loggade in på ett gammalt konto av misstag.Det konto jag ska använda heter ssmeck.Hur gör jag för att byta till det rätta?

Casual Listener

Jag loggade in på ett gammalt konto av misstag. Det konto jag ska använda heter ssmeck. Hur gör jag för att byta till det rätta?

Ssmeck

Casual Listener

221 Views

1 replies

0 likes

Account
  • 221 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify premium

Was told I had Spotify premium when i got my new handset now it seems I don't please help

Casual Listener

Was told I had Spotify premium when i got my new handset now it seems I don't 😞 please help

sisca2105

Newbie

514 Views

3 replies

0 likes

Account
  • 514 Views
  • 3 replies
  • 0 likes

Spotify Premium

I bought a premium abonnement but it wont set itself to premium. I logged out and in 10 times now over the last hour and yet im still "free user".I am very upset and angry about such a big platform beeing so incompetent.

Casual Listener

I bought a premium abonnement but it wont set itself to premium. I logged out and in 10 times now over the last hour and yet im still "free user". I am very upset and angry about such a big platform...

Kaikdaman

Casual Listener

447 Views

4 replies

0 likes

  • 447 Views
  • 4 replies
  • 0 likes

Playlists missing

Hi there, I have had a Spotify account for many years, periodically on Premium, periodically on free.I recently upgraded to Premium again after I hadn't used Spotify in a while. I didn't see any of my playlists or saved albums from the past years, ne...

Visitor

Hi there,   I have had a Spotify account for many years, periodically on Premium, periodically on free. I recently upgraded to Premium again after I hadn't used Spotify in a while. I didn't s...

user-removed

Not applicable

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes