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I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Regular
554348 Views
991 replies
116 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
131226 Views
74 replies
12 likes
It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been using it on my phone instead of the 'amersonk' account...
It seems that I have been charged twice for a while, however I only use one account under the name 'amersonk' the other account 'seanosuna' I have not had access to for a while, however have been usi...
Casual Listener
478 Views
4 replies
0 likes
I had previously purchased the family package of Spotify but I realised on my credit card bill I was billed both individual premium and family premium for a number of months. Please kindly investigate and cancel the individual premium account. I had ...
I had previously purchased the family package of Spotify but I realised on my credit card bill I was billed both individual premium and family premium for a number of months. Please kindly inves...
Community Legend
311 Views
1 replies
0 likes
Hey there, my subscription are renewed every 2th day of the month. But in January my subscription wasn't renewed because issues with my credit card. A few days later the problem was resolved, i payed my card bill and the subscription was renewed. But...
Hey there, my subscription are renewed every 2th day of the month. But in January my subscription wasn't renewed because issues with my credit card. A few days later the problem was resolved...
Spotify Star
466 Views
3 replies
0 likes
Spoiler (Highlight to read) Hi there, I had a family premium subscription that I cancelled. My family member upgraded to family premium and when i clicked his invite link I got a page that said "Cannot Join Premium for Family" because I already have ...
Hi there, I had a family premium subscription that I cancelled. My family member upgraded to family premium and when i clicked his invite link I got a page that said "Cannot...
Community Legend
327 Views
1 replies
0 likes
I had just paid for one year subscription of family package. When i want to register family members i click on start family premium and it charged me again for monthly payment. How do i request for refund on monthly fee?
I had just paid for one year subscription of family package. When i want to register family members i click on start family premium and it charged me again for monthly payment. How do i request for r...
Spotify Star
303 Views
1 replies
0 likes
Hi, my wife joined the family plan and invited 3 kids and me to join the group. 2 kids redeemed without any problems, but 1 kid and I have not been able to do so. It keeps saying that we have joined the family for premium from another store - which i...
Hi, my wife joined the family plan and invited 3 kids and me to join the group. 2 kids redeemed without any problems, but 1 kid and I have not been able to do so. It keeps saying that we ...
Casual Listener
340 Views
2 replies
0 likes
I upgraded to a family premium account. It works on my family's other devices except my sons phone my wife opened link on his computer and did setup thru Facebook And when I try to log in on phone thru Facebook it logs in and after a few song skips i...
I upgraded to a family premium account. It works on my family's other devices except my sons phone my wife opened link on his computer and did setup thru Facebook And when I try to log in on phone th...
Community Legend
332 Views
3 replies
0 likes
Hello, I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing that? The only thing I have found is how to verify an artis...
Hello, I have signed into Spotify through Facebook and now I officially have a personal acount. I am looking to create an artist account so I can upload my music. How does one go about doing...
Roadie
1150 Views
3 replies
0 likes
My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, she became concerned by the monthly charge and denied...
My Spotify Premium account was linked to my mom's credit card. After several months, she forgot that she had given me permission to link the account to her card and, unaware of what "Spotify" was, sh...
Roadie
3579 Views
2 replies
0 likes
Hi, So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyone else? How do you suggest I go about getting it remedied? Thanks so much! V...
Hi, So I recently upgraded to Premium from my phone, and I've been charged for a month at $12.99; this charge was accompanied by a free seven days. Has this happened to anyo...
Casual Listener
22816 Views
15 replies
0 likes
If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?
If I canceled my subscription today, will I be charged again the day my account goes back to regular (free) Spotfiy? Or, as soon as I cancel will they immediately stop charging me?
Community Legend
359 Views
1 replies
0 likes
Hello friends! I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card information for the next payment of the second year (that will ...
Hello friends! I got a premium account while I was living in Australia, now I moved to Ecuador and after a few months, I cant play the offline playlists anymore. I changed my credit card inf...
Community Legend
249 Views
1 replies
0 likes
Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. Paypal has a balance and a valid credit card.
Why cant i pay for the trial premium? Everytime i try to log in and pay using my paypal, it keeps on returning to the page where i have to enter my paypal password again. It just keeps on repeating. ...
Newbie
3701 Views
2 replies
0 likes
Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record of my 1 years subscription on my account !!!!In fact...
Can someone advise me I bought 12 months of spotify premium subscription on 10th December 2016 and Ive just downloaded spotify on my new smartphone after changing my password and there is no record o...
Community Legend
492 Views
1 replies
0 likes
I have sent a invition to a family member, but he cant accept it. It says that the code its right. What shall we do?
I have sent a invition to a family member, but he cant accept it. It says that the code its right. What shall we do?
Spotify Star
321 Views
1 replies
0 likes
Hello. I began using spotify in 2010 and used my then email account. I deactivated that account many years ago and I have now tried to change the email on my account settings. However to change the account I need to put in my current password. I have...
Hello. I began using spotify in 2010 and used my then email account. I deactivated that account many years ago and I have now tried to change the email on my account settings. However to change the a...
Community Legend
308 Views
1 replies
0 likes
I do not have an acct but my bank has been charged several times can someone please contact me
I do not have an acct but my bank has been charged several times can someone please contact me
Community Legend
211 Views
1 replies
0 likes
I paid for student premium, the site said the payment didn't go through, I tried multiple times and then went to the bank.The bank said I had indeed been charged the first time and that the other times had been refunded. However my account says I'm s...
I paid for student premium, the site said the payment didn't go through, I tried multiple times and then went to the bank. The bank said I had indeed been charged the first time and that the other...
Community Legend
290 Views
1 replies
0 likes
Caso eu inicie o plano de testes hoje, dia 02 de fevereiro, a cobrança iniciaria a partir de Março ou em Abril, considerando que tenho 30 dias de teste grátis. Obrigado pela atenção!
Caso eu inicie o plano de testes hoje, dia 02 de fevereiro, a cobrança iniciaria a partir de Março ou em Abril, considerando que tenho 30 dias de teste grátis. Obrigado pela atenção!
Spotify Star
394 Views
1 replies
0 likes
How do you manage to invite family members to a family plan when they already use spotify premium account?? This seem to be a mission impossible action. I have tried to send e-mail from the family plan as well as only the link. Regardless no one gets...
How do you manage to invite family members to a family plan when they already use spotify premium account?? This seem to be a mission impossible action. I have tried to send e-mail from the family pl...
Newbie
7093 Views
5 replies
0 likes
