Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • JJLI27
  • Music Fan
  • 304514 Views
  • 869 replies
  • 97 likes
  • Account
  • 304514 Views
  • 869 replies
  • 97 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1139695 Views
  • 119 replies
  • 107 likes
  • Account
  • 1139695 Views
  • 119 replies
  • 107 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maroryx
  • Visitor
  • 80791 Views
  • 64 replies
  • 9 likes
  • Account
    Login
    Premium
  • 80791 Views
  • 64 replies
  • 9 likes

Superuser Contribution Abo wird nicht abgebucht

Habe seit einigen Monaten ein Premium-Abo, dieses wurde diesen Monat allerdings einfach nicht mehr abgebucht. Weiß jemand woran das liegen könnte? Danke im Vorraus

  • Casual Listener
  • Habe seit einigen Monaten ein Premium-Abo, dieses wurde diesen Monat allerdings einfach nicht mehr abgebucht. Weiß jemand woran das liegen könnte?   Danke im Vorraus
  • strikernopro
  • Casual Listener
  • 682 Views
  • 2 replies
  • 0 likes
  • 682 Views
  • 2 replies
  • 0 likes

Passer de premium à family

BonjourJ'ai offert une carte cadeau d un an prémiumMais je voudrais que la personne passe en "family "Comment faire , vu que j'ai déjà payé pour un an premium ?Merci d'avance

  • Casual Listener
  • Bonjour J'ai offert une carte cadeau d un an prémium Mais je voudrais que la personne passe en "family " Comment faire , vu que j'ai déjà payé pour un an premium ? Merci d'avance
  • Quepa
  • Roadie
  • 23803 Views
  • 4 replies
  • 0 likes
  • 23803 Views
  • 4 replies
  • 0 likes

When does Spotify Premium for $1 ends?

Will I still be able to buy it fo $1 in January 1 or the last day is December 31?

  • Casual Listener
  • Will I still be able to buy it fo $1 in January 1 or the last day is December 31?
  • Hyoretsu
  • Casual Listener
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Solved!! Why does spotify cost too much after testing period (3 months) ??

I want to know why after 3 months of testing do not hold down the price of spotify, if you can keep premium account at 1 euro per month I can keep my subscription without problems, otherwise I will be forced to delete, 10 euro per month is a madness,...

  • Casual Listener
  • I want to know why after 3 months of testing do not hold down the price of spotify, if you can keep premium account at 1 euro per month I can keep my subscription without problems, oth...
  • andremen
  • Casual Listener
  • 237 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 237 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unlink incorrect Facebook account

Can someone help me out please. I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook account. I tried to follow the steps on Spotify help however...

  • Casual Listener
  • Can someone help me out please.   I tried to link my Facebook account however because someone else's seemed to have unknowingly been logged into theirs on my phone it has linked theirfacebook ...
  • Quepa
  • Roadie
  • 132 Views
  • 2 replies
  • 0 likes
  • Account
  • 132 Views
  • 2 replies
  • 0 likes

3 month premium gone.. just payed for it

Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!

  • Casual Listener
  • Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!
  • Jacob
  • Community Legend
  • 130 Views
  • 3 replies
  • 0 likes
  • 130 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium account changed to free without warning

I have two accounts linked with a family subscription.Suddenly both accounts were set to free, without any warningabout problems with payment or such.I am using PayPal for payments, and that account is used for otherpayments weekly, and has not had a...

  • Newbie
  • I have two accounts linked with a family subscription. Suddenly both accounts were set to free, without any warning about problems with payment or such. I am using PayPal for payments, and that ac...
  • SergioDavid
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

How to find my family premium settings

I need help trying to find out my family's premuim account settings. I need to add a person but forgot the safety questions such as "Street name, street number, and city". How do i find those so i can add him into our plan?

  • Newbie
  • I need help trying to find out my family's premuim account settings. I need to add a person but forgot the safety questions such as "Street name, street number, and city". How do i find those so i ca...
  • 225 Views
  • 0 replies
  • 2 likes
  • 225 Views
  • 0 replies
  • 2 likes

Superuser Contribution Wont allow me to save songs

I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?

  • Newbie
  • I use to be able to find an artist and save the song to my library. Now I can only save to a playlist and I don't even have a library with artist. Anyone know about this?
  • SergioDavid
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logging in

I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?

  • Newbie
  • I can't log in as it says I can't use Spotify premium abroad for more than 14 days... I'm not abroad? I logged in using Facebook but I can't change anything! Any help?
  • SergioDavid
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Forgot username and password

Forgot username and password. When i try to send my email address it says i am already logged in with facebook

  • Newbie
  • Forgot username and password. When i try to send my email address it says i am already logged in with facebook
  • SergioDavid
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Login
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged when subscribe Spotify Family, even receipt is not available

I got my credit card statement today, I see one $48HKD charge from Spotify via Paypal and another $78HKD charge from Spotify directly from credit card. Both were charged on 12 Dec 2016 and the subscribtion was supposed to end at the same day. On that...

  • Newbie
  • I got my credit card statement today, I see one $48HKD charge from Spotify via Paypal and another $78HKD charge from Spotify directly from credit card. Both were charged on 12 Dec 2016 and the s...
  • SergioDavid
  • Roadie
  • 203 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 203 Views
  • 1 replies
  • 0 likes

i need reset my account

Hi! Please, i need reset my spotify account. When i try link spotify with PSN says that my spotify account is already linked with another PSN account. I need a solution.

  • Casual Listener
  • Hi! Please, i need reset my spotify account. When i try link spotify with PSN says that my spotify account is already linked with another PSN account. I need a solution.
  • Quepa
  • Roadie
  • 211 Views
  • 3 replies
  • 0 likes
  • 211 Views
  • 3 replies
  • 0 likes

Superuser Contribution PAYMENTS ISSUES

I had spotify premium but i canceled it about 2 days before my free tial of Premium and i was still charge 10$ and right now again i checked my bank statement and i was charged another 10$ and i see in my account that i am on FREE SPOTIFY ! Why are y...

  • Newbie
  • I had spotify premium but i canceled it about 2 days before my free tial of Premium and i was still charge 10$ and right now again i checked my bank statement and i was charged another 10$ and i see ...
  • SergioDavid
  • Roadie
  • 293 Views
  • 1 replies
  • 0 likes
  • Spotify account
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't purchase Premium system doesn't recognize my postal code..help

I've tried numerous times to purchase the family premium plan but unfortunately each time I enter my information the system informs me that I have entered an invalid postal code. Not sure what I can do now especially since there isn't a customer serv...

  • Newbie
  • I've tried numerous times to purchase the family premium plan but unfortunately each time I enter my information the system informs me that I have entered an invalid postal code. Not sure what I can ...
  • SergioDavid
  • Roadie
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember email address/username i set up my Premium Spotify with

I bought new phone and trying to install spotify.I have a 3 month subscription with my last phone which was stolen 3 days ago.how do i log in if i cant remember my email/username or password

  • Newbie
  • I bought new phone and trying to install spotify.I have a 3 month subscription with my last phone which was stolen 3  days ago.how do i log in if i cant remember my email/username or password 😞
  • SergioDavid
  • Roadie
  • 140 Views
  • 1 replies
  • 0 likes
  • Premium
  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution login issues

i received an e-mail at around 3:38 am saying that i cancelled my spotify subscription even though i didn't. when i went to go log back in to see if i could get premium back i was unable to log into my account. my account is connected through faceboo...

  • Newbie
  • i received an e-mail at around 3:38 am saying that i cancelled my spotify subscription even though i didn't. when i went to go log back in to see if i could get premium back i was unable to log into ...
  • SergioDavid
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Redeem Gift Card

I am receiving this error message:You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code. Can anyone clarify what this means?

  • Casual Listener
  • I am receiving this error message: You can't apply this Premium code to your account. This is likely because you have an existing Premium subscription that cannot be combined with a Premium code. &...
  • joekautzer
  • Newbie
  • 714 Views
  • 7 replies
  • 1 likes
  • 714 Views
  • 7 replies
  • 1 likes

WE NEED TO RETURN THE LETTERS OF SONGS IN PC DESK

Understood that the option is not. Instead of adding services take them out?

  • Newbie
  •   Understood that the option is not. Instead of adding services take them out?
  • KatesHere
  • Community Legend
  • 110 Views
  • 1 replies
  • 0 likes
  • Premium
  • 110 Views
  • 1 replies
  • 0 likes

Solved!! Ordered premium for 0.99EU but you charged me 6.99EU

So I found an ad somewhere that I can order 3 month premium for 0.99. I am looking at my bank transaction list an I see that You charged me 6.99. Why? Proof from subscription page:"Your subscription will automatically renew on 3/13/17 and you'll be c...

  • Casual Listener
  • So I found an ad somewhere that I can order 3 month premium for 0.99. I am looking at my bank transaction list an I see that You charged me 6.99. Why?   Proof from subscription page: "Your su...
  • KanoTheDj
  • Casual Listener
  • 410 Views
  • 4 replies
  • 0 likes
  • Premium
    Subscription
  • 410 Views
  • 4 replies
  • 0 likes