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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • chukos
  • Casual Listener
  • 173843 Views
  • 187 replies
  • 13 likes
  • Account
    Free
  • 173843 Views
  • 187 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11488 Views
  • 6 replies
  • 11 likes
  • Security
  • 11488 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 516642 Views
  • 986 replies
  • 113 likes
  • Account
  • 516642 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126148 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126148 Views
  • 74 replies
  • 12 likes

Solved!! Premium family multiple devices

Hi, I have the premium family account and I'm trying to add my husband and my sister via the invite link. My question is, once they accept will we all be able to play music from our phones at the same time? I heard only one device can play at a time....

  • Newbie
  • Hi,    I have the premium family account and I'm trying to add my husband and my sister via the invite link. My question is, once they accept will we all be able to play music from our ph...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Music from Brazil not available in Canada

I'm a premium user in Canada and I've spent a month on Vacation in Brazil. Upon my return, I was looking forward to listen to some musics I knew was available on Spotify due to the fact that some of my brazilian friends were listen to the same music ...

  • Newbie
  • I'm a premium user in Canada and I've spent a month on Vacation in Brazil. Upon my return, I was looking forward to listen to some musics I knew was available on Spotify due to the fact that some of ...
  • Maxim
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Curious about the country setting

I bought 3 months Spotify premium as a gift for a friend. Once I was done filling out the info and completed payment. I noticed after the fact that at the bottom screen was a icon to pick your country. It was set to USA when infact I live in Canada. ...

  • Newbie
  • I bought 3 months Spotify premium as a gift for a friend. Once I was done filling out the info and completed payment. I noticed after the fact that at the bottom screen was a icon to pick your countr...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Charged but not getting premium

I was charged for premium. I have apple receipt but it still says I have free. ??

  • Newbie
  • I was charged for premium. I have apple receipt but it still says I have free. ??
  • Raultima7
  • Casual Listener
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

pago spotify premium familiar MENSAJE ups...

Buenas noches,Necesito actualizar mi datos de pago pero al ingresar cualquier tarjeta de credito (ya ingrese 3) me aparece un mensaje de que hay un error con mi tarjeta y/o proveedor. Las tarjetas tienen saldo y estan activas.Que hago? Me urge

  • Casual Listener
  • Buenas noches, Necesito actualizar mi datos de pago pero al ingresar cualquier tarjeta de credito (ya ingrese 3) me aparece un mensaje de que hay un error con mi tarjeta y/o proveedor.  Las ta...
  • carlonssho
  • Music Fan
  • 317 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
  • 317 Views
  • 3 replies
  • 0 likes

Solved!! Playing music at the same time

Hello, I recently got the family plan because when I play from my playlist I am unable to listen once my sister starts playing music on Spotify at the same time. Is this supposed to happen? I thought getting a family plan would prevent this.I am unab...

  • Casual Listener
  • Hello, I recently got the family plan because when I play from my playlist I am unable to listen once my sister starts playing music on Spotify at the same time. Is this supposed to happen? I thought...
  • Bittencourt
  • Spotify Star
  • 527 Views
  • 5 replies
  • 0 likes
  • 527 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Premium no me deja reproducir

Tengo la cuenta Premium y hay canciones que Spotify no me deja reproducir. No me sale ningún aviso, o leyenda, simplemente se queda la canción y jamás comienza, me pasa con muchas canciones que he descargado, no sé qué hacer o cómo solucionarlo. Nece...

  • Newbie
  • Tengo la cuenta Premium y hay canciones que Spotify no me deja reproducir. No me sale ningún aviso, o leyenda, simplemente se queda la canción y jamás comienza, me pasa con muchas canciones que he de...
  • JulianA_Bogota
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Não estou conseguindo efetuar o pagamento

Estou com problemas, coloco meu cartão! está tudo certo, mas dá erro! o que fazer?

  • Newbie
  • Estou com problemas, coloco meu cartão! está tudo certo, mas dá erro! o que fazer?
  • Bittencourt
  • Spotify Star
  • 274 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 274 Views
  • 2 replies
  • 0 likes

Solved!! Canceling spotify premium for another plan?

Hi, I just bought spotify premium for myself, but I was wondering, would it be possible to switch to a family plan without paying twice?

  • Newbie
  • Hi, I just bought spotify premium for myself, but I was wondering, would it be possible to switch to a family plan without paying twice? 
  • Bittencourt
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Log into account and Delete it

I want to delete a account so i can use that email for a new account. I think if i want to delete an account i have to login to it and do something. I cant remember my password to the account and whenever i go to change it, it says "The email address...

  • Visitor
  • I want to delete a account so i can use that email for a new account. I think if i want to delete an account i have to login to it and do something. I cant remember my password to the account and whe...
  • JulianA_Bogota
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • Account
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Change from Facebook login to login with Spotify details.

I'm trying to change from using my Facebook login to logging in with Spotify details. I basically want to deactivate my Facebook. In doing so, Spotify won't work without being logged in to Facebook. Does anyone know how to change this?

  • Visitor
  • I'm trying to change from using my Facebook login to logging in with Spotify details. I basically want to deactivate my Facebook. In doing so, Spotify won't work without being logged in to Facebook. ...
  • reystony
  • Newbie
  • 24539 Views
  • 22 replies
  • 1 likes
  • 24539 Views
  • 22 replies
  • 1 likes

Superuser Contribution Reset password

I'm trying to reset my password but when I use the link emailed to my email account &I add the new passwords I get a message tosay the page has timed out?Any suggestions?

  • Newbie
  • I'm trying to reset my password but when I use the link emailed to my email account & I add the new passwords I get a message to say the page has timed out? Any suggestions?
  • JulianA_Bogota
  • Roadie
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Subscription Error

So yesterday, i paid for my student discount. I received a confirmation email from spotify. However I don't know why premium is not working. I am still getting ads and this is driving me crazy.PS: the email that i used is different than the one on sp...

  • Casual Listener
  • So yesterday, i paid for my student discount. I received a confirmation email from spotify. However I don't know why premium is not working. I am still getting ads and this is driving me crazy. PS: ...
  • KatesHere
  • Community Legend
  • 370 Views
  • 6 replies
  • 0 likes
  • 370 Views
  • 6 replies
  • 0 likes

Spotify family

Hi there,A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore.Spotify saying me that they couldn't check that I do live in the same...

  • Newbie
  • Hi there, A problem about the spotify family. I've bee given a link to join the team i've been invited in, and after a few days, I couldn't have access to my premium account anymore. Spotify saying...
  • Bittencourt
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country/change payment/says canada not launched BUT IT IS!

man, spotify, you're AWFUL I've emigrated from australia to canada. I would like to update my payment details to pay my account with my canadian card, instead of my australian paypal account. Step 1: I go to change payment, and enter my canadian cred...

  • Regular
  • man, spotify, you're AWFUL   I've emigrated from australia to canada. I would like to update my payment details to pay my account with my canadian card, instead of my australian paypal account...
  • risrisris
  • Regular
  • 688 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 688 Views
  • 4 replies
  • 0 likes

Charged twice a month but there's something interesting about it...

I've been using Spotify over a year. I checked my credit card extracts, i've never charged twice so far, but in december (i'm sure I didnot make any upgrades) one in the 10th and one in the 19th of december, spotify took 15 TRY twice (its about $5).

  • Newbie
  • I've been using Spotify over a year. I checked my credit card extracts, i've never charged twice so far, but in december (i'm sure I didnot make any upgrades) one in the 10th and one in the 19th...
  • Bittencourt
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
  • 252 Views
  • 1 replies
  • 0 likes

Unauthorized Device

Hello everyone, I was hoping for advice on removing an unauthorized device from my Spotify account. Currently when I open Spotify on my mobile or computer there is another device listed as "Echo 9000". I do not own, or know anyone that owns and Amazo...

  • Casual Listener
  • Hello everyone,   I was hoping for advice on removing an unauthorized device from my Spotify account. Currently when I open Spotify on my mobile or computer there is another device listed as "...
  • Wolf02
  • Newbie
  • 611 Views
  • 3 replies
  • 0 likes
  • Account
    Security
  • 611 Views
  • 3 replies
  • 0 likes

I want to SPEAK with Customer Service

I dont use support forums for PAID products. That is such a slap in your face to paying customers! For free customers, sure I have no issue. But when I pay money, I expect an IMMEADIATE avenue to rectify YOUR companys illicit billing practices. POST ...

  • Music Fan
  • I dont use support forums for PAID products.   That is such a slap in your face to paying customers!  For free customers, sure I have no issue.   But when I pay money, I expect...
  • KatesHere
  • Community Legend
  • 2872 Views
  • 22 replies
  • 2 likes
  • Account
    Other
    Premium
    Security
    Subscription
  • 2872 Views
  • 22 replies
  • 2 likes

Superuser Contribution Unsubscribe from family premium without notifying admin

Dear support, please assist to remove me account as premium from existing Premium Family, I do not want to go thru the family admin account owner.

  • Newbie
  • Dear support, please assist to remove me account as premium from existing Premium Family, I do not want to go thru the family admin account owner.
  • JulianA_Bogota
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Vodaphone customer not receiving premium

I'm a vodaphone customer who is signed up for the red offer which entitles me to 1 year premium level of spotify and yet I'm not receiving it. I have contacted vodaphone and they say it reads that I've claimed the offer. Something has occurred incorr...

  • Casual Listener
  • I'm a vodaphone customer who is signed up for the red offer which entitles me to 1 year premium level of spotify and yet I'm not receiving it. I have contacted vodaphone and they say it reads that I'...
  • timfitzgerald99
  • Newbie
  • 681 Views
  • 8 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 681 Views
  • 8 replies
  • 0 likes