Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ku001i
  • Newbie
  • 407350 Views
  • 959 replies
  • 107 likes
  • Account
  • 407350 Views
  • 959 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1176892 Views
  • 119 replies
  • 113 likes
  • Account
  • 1176892 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 100172 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 100172 Views
  • 68 replies
  • 10 likes

Solved!!Superuser Contribution Trying to Update Payment Method: Defaults to Spotify Student

I've been trying to find the customer service help form... I've been attempting to update my payment method as I got a new debit card. Each time I push "update preferences" after entering the information, my card is charged $5.33 but then it won't go...

  • Newbie
  • I've been trying to find the customer service help form...   I've been attempting to update my payment method as I got a new debit card.   Each time I push "update preferences" after en...
  • MonicaM_Bogota
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Want to Unsubscribe

I subscribed for student account but SheerID failed to verify my account now I want to unsubscribe as because my credit is charged and also I want my money back

  • Newbie
  • I subscribed for student account but SheerID failed to verify my account now I want to unsubscribe as because my credit is charged and also I want my money back
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volver a plan familiar

Mi hermano me invitó a unirme al plan familiar, pero puse mal la dirección y ahora me pasó la cuenta al plan gratuito. ¿Cómo puedo hacer para volver al plan familiar premium?

  • Newbie
  • Mi hermano me invitó a unirme al plan familiar, pero puse mal la dirección y ahora me pasó la cuenta al plan gratuito. ¿Cómo puedo hacer para volver al plan familiar premium?
  • MonicaM_Bogota
  • Roadie
  • 3001 Views
  • 1 replies
  • 0 likes
  • 3001 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add old member back to family plan

one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?

  • Newbie
  • one of the members of my family plan was removed because the address couldn't match and I was try's to invite him back but he gets a denied message. How can I add him back ?
  • MonicaM_Bogota
  • Roadie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not sign me in through Facebook

Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error. Deleted email address is the email address to the facebook account that were are subscribed with.

  • Newbie
  • Hi there, Spotify has auto logged out on my computer and now I cannot log in. Usually log in through facebook account but it comes up with a error.   Deleted email address is the emai...
  • MonicaM_Bogota
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in on 2 devices???

I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been logged in to spotify on my phone, and when i try to ...

  • Newbie
  • I have been forever logged in to my account on my phone and recently i logged in on my laptop as well and everything was fine, both devices were working but in the last couple of days i havent been l...
  • MonicaM_Bogota
  • Roadie
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify sent me an email addressed to another user

I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have 1 new subscription and update in the Spotify Commu...

  • Newbie
  • I've had a Facebook-connected Spotify account since 2011, but today I received an email from Spotify to the email address I use for Facebook. It addressed me as "Shakir" (not my name) and said I have...
  • MonicaM_Bogota
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing country

im from the uk, i changed my itunes and spotify to australia as i moved here, which originally worked fine, then i temporarily changed my itunes back to uk as i needed to update a UK app, i have since switched my itunes back to australia, my spotify ...

  • Newbie
  • im from the uk, i changed my itunes and spotify to australia as i moved here, which originally worked fine, then i temporarily changed my itunes back to uk as i needed to update a UK app, i have sinc...
  • MonicaM_Bogota
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

NEED A REFUND!!

I went to sign up for the student discount. It asked for my card and then my school. My school was not on the list and it wanted me to send papers and such proving I am a student. I did not want to do that so I simply exited the page assuming since I...

  • Visitor
  • I went to sign up for the student discount. It asked for my card and then my school. My school was not on the list and it wanted me to send papers and such proving I am a student. I did not want to d...
  • ErikG
  • Roadie
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Encoding Error

Considering that The Call's "Modern Romans" was out of print for years, I was thrilled to see it on Spotify. However, there's a major encoding error on Track #2, "Turn a Blind Eye," around the 3:00 mark, where the song jumps ahead. How do I go about ...

  • Regular
  • Considering that The Call's "Modern Romans" was out of print for years, I was thrilled to see it on Spotify. However, there's a major encoding error on Track #2, "Turn a Blind Eye," around the 3:00 m...
  • ska4me
  • Regular
  • 252 Views
  • 1 replies
  • 0 likes
  • Other
  • 252 Views
  • 1 replies
  • 0 likes

Fiz o pagamento mas não ativaram minha conta premium.

Ontem dia 27/07, paguei atraves do cartão de credito o up grade para a conta premium, até agora continuo free, ja desinstalei e reinstalei o aplicativo, ja entrei no Android através do computador para verificar se havia mais de uma conta ativa, e nad...

  • Newbie
  • Ontem dia 27/07, paguei atraves do cartão de credito o up grade para a conta premium, até agora continuo free, ja desinstalei e reinstalei o aplicativo, ja entrei no Android através do computador par...
  • Joao17
  • Newbie
  • 419 Views
  • 4 replies
  • 0 likes
  • 419 Views
  • 4 replies
  • 0 likes

Get 3 months of Premium for RM2.00

This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this premium account but I can't subscribe. Can anyone hel...

Capture.PNG
  • Regular
  • This is the offer for Spotify user in Malaysia. My trial version for 30 days had ended. I didn't subscribe to the Premium version. When I saw the offer at the website, I tried to subscribe to this pr...
  • user-removed
  • Not applicable
  • 11627 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 11627 Views
  • 6 replies
  • 0 likes

Solved!! Is there a way to combine profiles?

I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?

  • Casual Listener
  • I recently discovered an old spotify account I had a few years back with lots of good music. Is there any way to combine to the profiles or transfer the music to my current list?
  • gg81301
  • Casual Listener
  • 362 Views
  • 3 replies
  • 0 likes
  • Account
    Subscription
  • 362 Views
  • 3 replies
  • 0 likes

Upgrade Premium Edition

My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071

  • Casual Listener
  • My account has been upgraded to a paid upgrade, but my account shows the free trial version order number is 431061417906071
  • ErikG
  • Roadie
  • 366 Views
  • 5 replies
  • 0 likes
  • Account
  • 366 Views
  • 5 replies
  • 0 likes

Solved!! Playstation Problems

So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email has already made an email account (login failed) Pl...

  • Regular
  • So i made a account on playstation on spotify got the free month trial premium then made a playlist but i wanna play the songs on my phone but whenever i try to sign in on my phone it says the email ...
  • KatesHere
  • Community Legend
  • 542 Views
  • 8 replies
  • 0 likes
  • 542 Views
  • 8 replies
  • 0 likes

Accident upgrade to family

I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?

  • Newbie
  • I planned to join a family plan from my premium subsription but it accentally started a new family plan. How do I correct this?
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Premium offer doesn't work

Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost over. I have written a message three weeks ago but...

  • Casual Listener
  • Almost about a month ago, I have bought spotify Premium for three months, for which I only had to pay for one month. It was an offer. Unfortunately, I only received one month Premium, which is almost...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium
  • 137 Views
  • 1 replies
  • 0 likes

Account Subscription Failed?

I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it ends Feb12, so the subscription didn't expire, I was t...

  • Casual Listener
  • I payed for my Spotify premium account, I go on my Spotify app, and a notification pops and tells me "Veryfying receipt failed", I was confused because I payed 12.99$ for the subscription, and it end...
  • ErikG
  • Roadie
  • 371 Views
  • 3 replies
  • 0 likes
  • Account
  • 371 Views
  • 3 replies
  • 0 likes

Whoops sorry couldn't find that

When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser Kunskap Visdom Förståelse

  • Regular
  • When I try to link my EP, the link doesn't work, but it is on Spotify, the link only works on smartphones when you open it with spotify but not from any browser   Kunskap Visdom Förståelse
  • deathbyplatypi
  • Newbie
  • 4347 Views
  • 10 replies
  • 0 likes
  • 4347 Views
  • 10 replies
  • 0 likes

Account had been compromised

Hi, I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The username remains the same however (vanitymanity) I can still log...

  • Casual Listener
  • Hi,   I've had my account compromised since yesterday, from what I can tell the password has been changed along with the address details and the email the account was registered with. The user...
  • vanitymanity
  • Casual Listener
  • 296 Views
  • 4 replies
  • 0 likes
  • 296 Views
  • 4 replies
  • 0 likes