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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8663 Views
  • 1 replies
  • 9 likes
  • Security
  • 8663 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 477460 Views
  • 979 replies
  • 111 likes
  • Account
  • 477460 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209692 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209692 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119742 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119742 Views
  • 72 replies
  • 12 likes

Premium Subscription canceled before ended

Hi, I paid for annual premium subscription on April 18, 2016 and Spotify just remove my premium subscription and now I just have the basic free subscription, there is no really help center or phone number to contact them. I can see in my account the ...

  • Newbie
  • Hi, I paid for annual premium subscription on April 18, 2016 and Spotify just remove my premium subscription and now I just have the basic free subscription, there is no really help center or phone n...
  • Jacob
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Premium
  • 199 Views
  • 1 replies
  • 0 likes

Spotify USA

Hi! My name is Kaitlin, for some reason my debit card was charged for spotify when I never signed up to have it. I want to know how to get it to make sure that I will not be charged again and how to get my money back for something I didn't order and ...

  • Newbie
  •  Hi! My name is Kaitlin, for some reason my debit card was charged for spotify when I never signed up to have it. I want to know how to get it to make sure that I will not be charged again and h...
  • Jacob
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Travelling

Hello, I will be traveling to Philippines for a month in June and I was wondering if I am able to use Spotify there thru wifi. I had a friend said she could not use her Spotify when she went last year. Please let me know if it's possible and what I c...

  • Newbie
  • Hello, I will be traveling to Philippines for a month in June and I was wondering if I am able to use Spotify there thru wifi. I had a friend said she could not use her Spotify when she went last yea...
  • Jacob
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • Other
  • 152 Views
  • 1 replies
  • 0 likes

Solved!! Redeeming Family Subscription

I signed up for the family subscription but when the main cardholder sent me and invite, it wouldn't allow me to join becuase it said it "couldn't verify the correct address" even though I input the correct address of our family.

  • Casual Listener
  • I signed up for the family subscription but when the main cardholder sent me and invite, it wouldn't allow me to join becuase it said it "couldn't verify the correct address" even though I input the ...
  • supermarket1
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 390 Views
  • 2 replies
  • 0 likes

Double Charges

I'm being charged 9.99 and 14.99. Please help me with the double charges. I went from 9.99 regular plan to Family Plan 14.99, but I'm being charged both now.

  • Newbie
  • I'm being charged 9.99 and 14.99. Please help me with the double charges. I went from 9.99 regular plan to Family Plan 14.99, but I'm being charged both now.
  • kbrooksc
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Payment problems

I was wondering , why did I get charged when it said I'll have a 30 day FREE trail ? And I got charged 9.99 I don't understand .

  • Newbie
  • I was wondering , why did I get charged when it said I'll have a 30 day FREE trail ? And I got charged 9.99 I don't understand .
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Spotify get it together

I was just charged twice on my account. I tried signing up for premium through thw student discount . You guys didnt recognize the college for some reason. So then proceeded to just sign up at regular price. Yet u charged me for the student discount ...

  • Newbie
  • I was just charged twice on my account. I tried signing up for premium through thw student discount . You guys didnt recognize the college for some reason. So then proceeded to just sign up at regula...
  • kbrooksc
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Triple Charge

Hi, I was recently charged three separate times for a monthly subscription. One of these charges were automatically refunded before I even caught the charge but today I was charged again. I only have one Spotify account and I'm confused as to why I'v...

  • Newbie
  • Hi, I was recently charged three separate times for a monthly subscription. One of these charges were automatically refunded before I even caught the charge but today I was charged again. I only have...
  • kbrooksc
  • Community Legend
  • 471 Views
  • 1 replies
  • 0 likes
  • Premium
  • 471 Views
  • 1 replies
  • 0 likes

Being charged for Family Plan AND Premium

I upgraded my Premium Plan to the Family Plan a few months ago, and added my husband as a second account. He also had the Premium Plan at that time. Since then, I have been charged for the Family Plan, but he is ALSO being charged for the Premium! Ho...

  • Casual Listener
  • I upgraded my Premium Plan to the Family Plan a few months ago, and added my husband as a second account. He also had the Premium Plan at that time. Since then, I have been charged for the Family Pla...
  • kbrooksc
  • Community Legend
  • 976 Views
  • 3 replies
  • 0 likes
  • 976 Views
  • 3 replies
  • 0 likes

Charged twice!

Please can someone help, my supsricption originally was a standard one however, i applied a student doscount but i am now being charged for both! How do i change this?

  • Newbie
  • Please can someone help, my supsricption originally was a standard one however, i applied a student doscount but i am now being charged for both! How do i change this?
  • kbrooksc
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

different connection from undefined computer

When I play my list, after 4 or 5 music, another computer connect my account and play different music on their platform. I changed my password, closed the sessions everywhere.

  • Newbie
  • When I play my list, after 4 or 5 music, another computer connect my account and play different music on their platform. I changed my password, closed the sessions everywhere. 
  • kbrooksc
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

60 day free trial

Today I signed up for the 60 day free premium trial by following the link to the spotify website. However the subscription confirmation email I have since received states that the free trial is only for 30 days.Hoping you can help with this.

  • Newbie
  • Today I signed up for the 60 day free premium trial by following the link to the spotify website. However the subscription confirmation email I have since received states that the free trial is only ...
  • kbrooksc
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Multiple users on Family premium account

I just joined Family Premium, and unbelievably, I can't stream at the same time as another family member. Why isn't this restriction clearly described before you sign up??

  • Newbie
  • I just joined Family Premium, and unbelievably, I can't stream at the same time as another family member. Why isn't this restriction clearly described before you sign up?? 
  • kbrooksc
  • Community Legend
  • 823 Views
  • 2 replies
  • 0 likes
  • Premium
  • 823 Views
  • 2 replies
  • 0 likes

I have premium, but now i'm a student.

How do i switch over without losing my playlists and downloaded music, as well as not get charged for both premiums? E.Rae

  • Casual Listener
  • How do i switch over without losing my playlists and downloaded music, as well as not get charged for both premiums?   E.Rae
  • recoveredlove
  • Casual Listener
  • 236 Views
  • 2 replies
  • 0 likes
  • 236 Views
  • 2 replies
  • 0 likes

Payment Issues

My premium payment did not go through because of low balance on my card so I was prompted to update my details. I added money and tried to to update it but it didn't work. I have since tried over the last few weeks by entering both of my cards on mul...

  • Newbie
  • My premium payment did not go through because of low balance on my card so I was prompted to update my details. I added money and tried to to update it but it didn't work. I have since tried over the...
  • kbrooksc
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Facebook email adress

Hey, I had two Spotify Accounts. The first was linked to Facebook and the second was created with an Email adress which I want to switch. So the problem is, that I deleted the first Spotify account and thought that my current Facebook Email is free t...

  • Newbie
  • Hey,    I had two Spotify Accounts. The first was linked to Facebook and the second was created with an Email adress which I want to switch.  So the problem is, that I deleted ...
  • MonicaM_Bogota
  • Roadie
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Security
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Account Gone

I've had a premium account for years now and was planning on keeping it for a while. Woke up this morning and my account has ads again and won't let me pick certain songs to listen to--my only option is to listen on shuffle. I'm confused because I've...

  • Newbie
  • I've had a premium account for years now and was planning on keeping it for a while. Woke up this morning and my account has ads again and won't let me pick certain songs to listen to--my only option...
  • MonicaM_Bogota
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login

Basically, my account has decided to screw with me today. Two huge things have happened, this morning, I woke up with my playlist with downloaded songs going from having 240 songs to 10. This really freaked me out because all my **bleep** just disapp...

  • Casual Listener
  • Basically, my account has decided to screw with me today. Two huge things have happened, this morning, I woke up with my playlist with downloaded songs going from having 240 songs to 10. This really ...
  • MonicaM_Bogota
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Obtener premium

Buenas, no me sale la opcion para obtener premium y pagar. Me sale solamente que mi cuenta es free.Que hago?

  • Newbie
  • Buenas, no me sale la opcion para obtener premium y pagar. Me sale solamente que mi cuenta es free. Que hago?
  • MonicaM_Bogota
  • Roadie
  • 218 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripcion premium y aparece como free

Tengo mi cuenta con la suscripción Premium por error borre el caché de la app y ahora solo aparece como gratuita

  • Visitor
  • Tengo mi cuenta con la suscripción Premium por error borre el caché de la app y ahora solo aparece como gratuita
  • MonicaM_Bogota
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes