Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

Tried to Subscribe to Premium but it did not bill me. Help.

Hi, I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Accounts. Then I went back to subcribe to premium but now what ...

  • Casual Listener
  • Hi,   I am paying spotify via Prepaid Load. I already entered my validation code and I was able to get a receipt however I did not get any confirmation on my email on on the Receipts under Acc...
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 260 Views
  • 5 replies
  • 0 likes

Solved!! cambio primum a familiar

Hola. Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta o tendría que pagar la cuenta completa? Gracias.

  • Regular
  • Hola.   Acabo de pagar la cuota (ayer) premium pero me gustaría pasar al modo Familia, ¿el cobro sería sólo del lo que falta  o tendría que pagar la cuenta completa?   Gracias.
  • Bittencourt
  • Spotify Star
  • 451 Views
  • 7 replies
  • 0 likes
  • Premium
  • 451 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't log into account, I think it's merged with facebook account

My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs into my facebook account that isn't Premium and do...

  • Visitor
  • My 7 day trial expired last night on my account "tim.wightman" and I put in my card details to get Premium. My account got logged out overnight, now I cant log into that account because it just signs...
  • Leo
  • Spotify
  • 200 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 200 Views
  • 1 replies
  • 0 likes

Cannot access account and you keep charging me and not repsonding

I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 times however have had no response. I am paying for pre...

  • Newbie
  • I cannot log into my spotify account and have selected reset password several times however never receive a reset email (i have checked the junk). I have contacted you via the website at least 4 time...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Account
  • 151 Views
  • 1 replies
  • 0 likes

Bottom menu bar

When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my iphone, but nothing is working.

  • Newbie
  • When can get the bottom menu bar in my spotify app? All of my friends have it and it is much easier to manage than having it on the left side. I have tried to re-download the app and re-start my ipho...
  • Maxim
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account all of a sudden switched -- all playlists and saved music have disappeared

I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I first starting using Spotify a year ago. I read somew...

  • Newbie
  • I logged into Spotify today and all of my playlists (at least the ones I've created in the last year or so) have disappeared. My account now shows some old songs that I may have listened to when I fi...
  • Leo
  • Spotify
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 165 Views
  • 1 replies
  • 0 likes

Premium for Family husband can't join

I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this (or another) Family plan. Please click below to swi...

  • Newbie
  • I am a Spotify Premium member . When I invite my husband to join on my account , he gets the invitation notice but when joining the following message appears: "Sorry! You're already a member of this ...
  • Bittencourt
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Account
  • 179 Views
  • 1 replies
  • 0 likes

Solved!! gift card problems

I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription.

  • Newbie
  • I've got a $72 (12month) gift card but when I go to redeem it, it says that it is only a 6month sibscription. 
  • Jacob
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

Solved!! I've purchased an individual premium plan by mistake. I want to switch to a family plan instead.

I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work?

  • Casual Listener
  • I had purchased premium for myself by mistake, where as I had wanted to buy a family plan instead. If I upgrade to a family account right now, will I be prorated or how willl this work? 
  • Jacob
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 383 Views
  • 1 replies
  • 0 likes

Getting charged but no premium

Hey I need helpI got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged..now when I try to redo it.. it needs my payment info again.. need help please

  • Newbie
  • Hey I need help I got charge as a student discount and I saw it charged me from my card but I still have no premium after it charged.. now when I try to redo it.. it needs my payment info again.. n...
  • Jacob
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Ändra till Family-konto?

Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonemnag, avslutas det eller blir det dubbelt? Vi hittar...

  • Casual Listener
  • Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonem...
  • galen58
  • Casual Listener
  • 23616 Views
  • 2 replies
  • 0 likes
  • 23616 Views
  • 2 replies
  • 0 likes

Solved!! No option for music to play, select, search, anything.

There is no option for me to play music and I've tried multiple browser, which clearing cache. Is there an outage? I've tried this 4 times in 2 days. IIE, chrome, and Firefox. Nothing, no options - only my profile. The only thing I see if my profile....

  • Regular
  • There is no option for me to play music and I've tried multiple browser, which clearing cache.  Is there an outage?  I've tried this 4 times in 2 days.  IIE, chrome, and Firefox. ...
  • heckda
  • Regular
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium
  • 366 Views
  • 3 replies
  • 0 likes

I was charged but did not reflect on my account. i didnt get a receipt.

I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my mode of payment i few months ago. i didn't received ...

  • Newbie
  • I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my m...
  • louiedelfin
  • Regular
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Artist access

Hey SpotifyI am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?!CheersPeter

  • Casual Listener
  • Hey Spotify I am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?! Cheers Peter
  • Maxim
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • Account
  • 443 Views
  • 3 replies
  • 0 likes

Playlist sharing

How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?

  • Casual Listener
  • How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?
  • Nahirm
  • Newbie
  • 280 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
  • 280 Views
  • 4 replies
  • 0 likes

Spotify premium

Hello there is a problem I did not activate the premium account.I appear to have my account for free.How is it possible??

  • Newbie
  • Hello there is a problem I did not activate the premium account. I appear to have my account for free. How is it possible??
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How do I get Spotify to play the next song of an album in order?

When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other random song on a completely different album.

  • Roadie
  • When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other rando...
  • Bittencourt
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Other
  • 280 Views
  • 1 replies
  • 0 likes

Trying to charge twice

I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.

  • Newbie
  • I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Charged but still showing "free"

I was charged for Spotify premium but my account still says "free" and will not allow me premium acess

  • Newbie
  • I was charged for Spotify premium but my account still says "free" and will not allow me premium acess
  • Bittencourt
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes