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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421568 Views
  • 965 replies
  • 108 likes
  • Account
  • 421568 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186550 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186550 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103478 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103478 Views
  • 69 replies
  • 10 likes

Ändra till Family-konto?

Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonemnag, avslutas det eller blir det dubbelt? Vi hittar...

  • Casual Listener
  • Min fru har ett premium-konto och vi skulle vilja ändra detta till Family så jag också kan vara med. Hur gör vi det? Om hon väljer Starta Premium för Family vad händer då med hennes nuvarande abbonem...
  • galen58
  • Casual Listener
  • 23609 Views
  • 2 replies
  • 0 likes
  • 23609 Views
  • 2 replies
  • 0 likes

Solved!! No option for music to play, select, search, anything.

There is no option for me to play music and I've tried multiple browser, which clearing cache. Is there an outage? I've tried this 4 times in 2 days. IIE, chrome, and Firefox. Nothing, no options - only my profile. The only thing I see if my profile....

  • Regular
  • There is no option for me to play music and I've tried multiple browser, which clearing cache.  Is there an outage?  I've tried this 4 times in 2 days.  IIE, chrome, and Firefox. ...
  • heckda
  • Regular
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium
  • 366 Views
  • 3 replies
  • 0 likes

I was charged but did not reflect on my account. i didnt get a receipt.

I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my mode of payment i few months ago. i didn't received ...

  • Newbie
  • I was charged Php 129.00 last december 28 but my account says my subscription has expired. I was using my mobile credits for the payment and it was automatically charged though i already changed my m...
  • louiedelfin
  • Regular
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Artist access

Hey SpotifyI am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?!CheersPeter

  • Casual Listener
  • Hey Spotify I am trying to access my artist page but having trouble! I want to update the image, try to get on playlists and sort out my related artists. Can anyone help?! Cheers Peter
  • Maxim
  • Spotify Star
  • 443 Views
  • 3 replies
  • 0 likes
  • Account
  • 443 Views
  • 3 replies
  • 0 likes

Playlist sharing

How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?

  • Casual Listener
  • How can I share playlists with a member of my family plan who does not show up under their own username on Spotify?
  • Nahirm
  • Newbie
  • 277 Views
  • 4 replies
  • 0 likes
  • Other
    Premium
  • 277 Views
  • 4 replies
  • 0 likes

Spotify premium

Hello there is a problem I did not activate the premium account.I appear to have my account for free.How is it possible??

  • Newbie
  • Hello there is a problem I did not activate the premium account. I appear to have my account for free. How is it possible??
  • Bittencourt
  • Spotify Star
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

How do I get Spotify to play the next song of an album in order?

When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other random song on a completely different album.

  • Roadie
  • When I am listening to Spotify on my phone or on my desktop and pull an album up from my playlist and play a song, the next song on the album does not play, it automatically jumps to some other rando...
  • Bittencourt
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Other
  • 278 Views
  • 1 replies
  • 0 likes

Trying to charge twice

I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.

  • Newbie
  • I had money taken out on the 12 of January and now it is trying to charge me again but I don't have enough money.
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Charged but still showing "free"

I was charged for Spotify premium but my account still says "free" and will not allow me premium acess

  • Newbie
  • I was charged for Spotify premium but my account still says "free" and will not allow me premium acess
  • Bittencourt
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Unable to send messages?

I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what... When I reply to a message, I can see my reply and ...

  • Casual Listener
  • I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what......
  • Loshan03
  • Casual Listener
  • 294 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 294 Views
  • 4 replies
  • 0 likes

Solved!! How to subscribe when I can't download the app from my local App Store?

I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?

  • Casual Listener
  • I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?
  • WalkerKim
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Bug Recently Played Artists

Hello, I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently Played Artists, i would like to know if this is normal? Tha...

  • Regular
  • Hello,   I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently...
  • Hblyra
  • Regular
  • 292 Views
  • 2 replies
  • 0 likes
  • Premium
  • 292 Views
  • 2 replies
  • 0 likes

Spotify doesn't recognize that I am a student

I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes started, but classes have started and I already attended ...

  • Casual Listener
  • I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes starte...
  • crr52898
  • Newbie
  • 42854 Views
  • 6 replies
  • 19 likes
  • Account
    Other
    Premium
    Subscription
  • 42854 Views
  • 6 replies
  • 19 likes

Email

Hello guys,I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password so i wanted to change my email but when i want to change it goes to my fb acc where is my new email and i cant change this ...

  • Casual Listener
  • Hello guys, I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password 😄 so  i wanted to change my email but when i want to change it g...
  • fxtomek
  • Casual Listener
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Same Account - Multiple services

Hello. I subscribed to spotify premium plan and have been paying monthly payments. I just recently activated a new cell phone account with Rogers (Canada) and with activiation we get 6 months free spotify premium plan. How would I go about canceling ...

  • Newbie
  • Hello.   I subscribed to spotify premium plan and have been paying monthly payments.    I just recently activated a new cell phone account with Rogers (Canada) and with a...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Account
  • 265 Views
  • 1 replies
  • 0 likes

change payment and upgrade

I want to upgrade my son's account to family and change the payment method to my card. My other kids want to use his playlists. How should I do this?

  • Newbie
  • I want to upgrade my son's account to family and change the payment method to my card.  My other kids want to use his playlists.  How should I do this? 
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Being over charged

I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund

  • Newbie
  • I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Odd billing dates

My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through on 12/24. My card was charged again on 1/15. Does t...

  • Newbie
  • My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through ...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium
  • 230 Views
  • 1 replies
  • 0 likes

Can't Login + Wrong email address

For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends with ‘‘. con’’ while my real e-mail address ends wi...

  • Newbie
  • For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends ...
  • nsmith1
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 466 Views
  • 1 replies
  • 0 likes