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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 353957 Views
  • 902 replies
  • 105 likes
  • Account
  • 353957 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152830 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152830 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88476 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88476 Views
  • 68 replies
  • 10 likes

Price Difference for Family Account

Hello, Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same thing. We do live at the same address and our IDs registr...

  • Casual Listener
  • Hello,  Me and my sister noticed that when trying to set up a spotify Family account, the price that she is given i 8EUROS and the price I am given is £15 which is MORE than double for the same...
  • Maxim
  • Spotify Star
  • 155 Views
  • 3 replies
  • 0 likes
  • Premium
  • 155 Views
  • 3 replies
  • 0 likes

subscription expired within the month

Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of the tracks in my library ... what should I do?

  • Casual Listener
  • Hi ! I use gift cards to get my account premiumed ... about a week ago I subscribed my account for a month but after 5 days using it , my account went on the free mode . Now I can't download any of t...
  • Bittencourt
  • Spotify Star
  • 209 Views
  • 7 replies
  • 0 likes
  • 209 Views
  • 7 replies
  • 0 likes

Joined family subscription but still only have 'free access'

I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my administrator account it says she has joined the account. ...

  • Newbie
  • I have signed up for a family subscription. My sister had her own premium account, however since she used the link I sent her to join the family subscription she only has 'free' access. On my adminis...
  • DG1995
  • Newbie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Discover Weekly is not updating

Hi support team, I am using Spotify for few weeks but this week the Discover Weekly is not updating.The songs date is "10 days ago".Can you please check the problem?Thank you

  • Casual Listener
  •  Hi support team,   I am using Spotify for few weeks but this week the Discover Weekly is not updating. The songs date is "10 days ago". Can you please check the problem? Thank you
  • KatesHere
  • Community Legend
  • 124 Views
  • 3 replies
  • 0 likes
  • 124 Views
  • 3 replies
  • 0 likes

Problems changing country settings

Hello. I have attempted to change my Spotify Country setting from Ireland to UK ( as I've now moved to the UK ) I have updated my card details to UK and payment is now been taken in £ - I also selected the change country option to UK, but for some re...

  • Newbie
  • Hello. I have attempted to change my Spotify Country setting from Ireland to UK ( as I've now moved to the UK ) I have updated my card details to UK and payment is now been taken in £ - I also select...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Renew premium

Today i cancelled my premium because I didn't want to pay for spotify anymore. But Spotify already amortized the 9,99 from this month. My question is can i get my account to premium without paying again. And if that isn't can i get my money back.

  • Newbie
  • Today i cancelled my premium because I didn't want to pay for spotify anymore. But Spotify already amortized the 9,99 from this month. My question is can i get my account to premium without paying ag...
  • Bittencourt
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Solved!! Can't join premium for family

I can't seem to change my zipcode on my profile and I can't join my family premium account.

  • Newbie
  • I can't seem to change my zipcode on my profile and I can't join my family premium account.
  • KatesHere
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
  • 199 Views
  • 1 replies
  • 0 likes

Billed by spotify although I never signed up!

I never signed up for spotify and suddenly my credit card has been billed 2 months in a row!Can someone from spotify please help me sort this out ASAP!I only have a payment reference number to go by and I'd prefer not to make this public on Facebook ...

  • Newbie
  • ...o by and I'd prefer not to make this public on Facebook but I can't seem to find any way of contacting you guys directly and confidentially???
  • KatesHere
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for premium account yet no access!

I had access for months no problems. I have two accounts being charged on the 3rd and 16th of each month. My one email account still links up and premium is no problem. My second account when I log on says I need to subscribe to premium when I am alr...

  • Newbie
  • I had access for months no problems. I have two accounts being charged on the 3rd and 16th of each month. My one email account still links up and premium is no problem. My second account when I log o...
  • Melody
  • Community Manager
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charged for a year

Hello, I just noticed that i have been double charged for atleast a years time, probably longer as i cant see any further back in back statements. Why have you been doing this and is there someone i can get in touch with for support?

  • Newbie
  • Hello,   I just noticed that i have been double charged for atleast a years time, probably longer as i cant see any further back in back statements. Why have you been doing this and is there s...
  • Melody
  • Community Manager
  • 107 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 107 Views
  • 1 replies
  • 0 likes

Can't cancel my subscription, please help!

Hi guys,I have been paying for my subscription for ages and would like to cancel. When I sign in to my account it says I am using spotify free, and to upgrade to Spotify premium.. there is no option to cancel my account because it for not recognise t...

  • Newbie
  • Hi guys, I have been paying for my subscription for ages and would like to cancel. When I sign in to my account it says I am using spotify free, and to upgrade to Spotify premium.. there is no opt...
  • MartinStoichkov
  • Community Legend
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Solved!! Signed up to normal premium, then I switched to family premium. Do i still get charged for my own?

I signed up to normal premium yesterday however, My dad threw me over his link to join his family premium account instead. When I joined the family premium this morning it asked me to switch as I alreay had premium.Do I still get charged for my own p...

  • Visitor
  • I signed up to normal premium yesterday however, My dad threw me over his link to join his family premium account instead. When I joined the family premium this morning it asked me to switch as I alr...
  • MartinStoichkov
  • Community Legend
  • 363 Views
  • 2 replies
  • 1 likes
  • 363 Views
  • 2 replies
  • 1 likes

Cannot Log in to Spotify, my account seems to have disappeared

My facebook was accidently linked to someone else's spotify account. They followed the " I linked to the wrong Facebook account. What do I do?" help page and disconnected from facebook like it suggests. However now I can't log in to my account. I hav...

  • Casual Listener
  • My facebook was accidently linked to someone else's spotify account. They followed the " I linked to the wrong Facebook account. What do I do?" help page and disconnected from facebook like it s...
  • user-removed
  • Not applicable
  • 184 Views
  • 2 replies
  • 0 likes
  • Login
  • 184 Views
  • 2 replies
  • 0 likes

Superuser Contribution Upgrade to Family from already paid Premium

I have paid for a Year of Premium-subscription with a gift-card. Now I would like to upgrade to Family. Should be an extra 50SEK per month. Is this possible? Thanks for any help!

  • Casual Listener
  • I have paid for a Year of Premium-subscription with a gift-card. Now I would like to upgrade to Family. Should be an extra 50SEK per month. Is this possible?   Thanks for any help!
  • SONOSIDASRO
  • Casual Listener
  • 243 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 243 Views
  • 2 replies
  • 0 likes

Cannot change location of spotify account despite changing credit card payment

I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my payment details to my Singapore Credit Card, but I ...

  • Newbie
  • I've just moved from the UK back to Singapore and moved back home to stay with my family. My dad has Spotify Family and I would like to be part of his list of family members. I've already changed my ...
  • Jacob
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Charged

My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened

  • Casual Listener
  • My mother's card got charged $120 from here and i only have a free account i havent used in months!!! Can anyone tell me what has happened
  • WhiskeyChic112
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 178 Views
  • 2 replies
  • 0 likes

Waiting on emails for family members

Hi,I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails.How long does this process usually take?

  • Newbie
  • Hi, I added 2 family members to our Spotify. But we have not received the emails they said they were going to send out for activation. It had been nearly 24 hours and have not seen the emails. Ho...
  • itu_
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

No puedo acceder a mi cuenta familiar premium

Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!

  • Casual Listener
  • Me marca mi suscripcion gratis, Cuando hice El Pago y aun no ah Pasado el mes y se Cancelo de la nada mi suscripcion AYUDA !!
  • 12142006595
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 240 Views
  • 1 replies
  • 0 likes

Bank thought Spotify payment was fraudulent

I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they also cancelled the last Spotify premium payment believ...

  • Newbie
  • I recently had multiple fraudulent transactions taken from my bank account. My bank cancelled these transactions and refunded me the money but I have just looked through my records and found they als...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes