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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • 2778 Views
  • 0 replies
  • 8 likes
  • Security
  • 2778 Views
  • 0 replies
  • 8 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 454992 Views
  • 973 replies
  • 109 likes
  • Account
  • 454992 Views
  • 973 replies
  • 109 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1201627 Views
  • 119 replies
  • 116 likes
  • Account
  • 1201627 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 110047 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 110047 Views
  • 72 replies
  • 12 likes

Family premium subscription

Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.'I wish to add othe...

  • Newbie
  • Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer s...
  • Maxim
  • Spotify Star
  • 208 Views
  • 3 replies
  • 0 likes
  • 208 Views
  • 3 replies
  • 0 likes

All 3 credit card rejected by Spotify??

Hi, I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or payment provider is having a bad day." for all 3 cards. I call...

  • Casual Listener
  • Hi,   I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or pa...
  • antonio55bd
  • Casual Listener
  • 515 Views
  • 7 replies
  • 1 likes
  • Account
    Premium
  • 515 Views
  • 7 replies
  • 1 likes

Membership and Subscription confusion

Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subscription showing a renewal date of 9/24/17? That is ...

  • Newbie
  • Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subsc...
  • KatesHere
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

student discount for college kid

how do i switch my account from premium to college student discount premium at 50% off.

  • Regular
  • how do i switch my account from premium to college student discount premium at 50% off.
  • Zeppelin012
  • Music Fan
  • 329 Views
  • 9 replies
  • 0 likes
  • Subscription
  • 329 Views
  • 9 replies
  • 0 likes

Can't login and deleted my FB

I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?

  • Newbie
  • I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?
  • Nic0_
  • Roadie
  • 181 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 181 Views
  • 1 replies
  • 0 likes

Cancel subscription for premium subscription when i don't have one

To whom it may concern, I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez...

  • Newbie
  • To whom it may concern,   I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

cancelling subscription

if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for

  • Newbie
  • if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for 
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Fiyatların artmasına tepki--iptal

Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum

  • Newbie
  • Fiyat arttırımına tepki olaraktan üyeliğimi iptal ediyorum bu ülkede bircok cakallıklar mevcut yenisinin eklenmesini istemiyorum 
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

Can't use Spotify Family while studying abroad...?

Hello everyone,I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and moved out to Berlin around the end of September. Every...

  • Newbie
  • Hello everyone, I was part of a Spotify Family Premium account while living in San Diego with my cousins, but am now studying abroad in Germany. I became part of their Spotify Family in August and m...
  • Maxim
  • Spotify Star
  • 808 Views
  • 1 replies
  • 0 likes
  • Premium
  • 808 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot revoke SONOS app permission, keeps being readded

I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving. The new tenant keeps using my Spotify account and I can't seem to lock them out. I've Changed my passwordClicked "Sign out ever...

  • Newbie
  • I stayed at a rental recently, connected my Spotify account to the house SONOS system, and forgot to log out when leaving.   The new tenant keeps using my Spotify account and I can't seem...
  • ferrari312
  • Newbie
  • 418 Views
  • 2 replies
  • 1 likes
  • 418 Views
  • 2 replies
  • 1 likes

Superuser Contribution Switcing payment method.

Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site . Even when I went on the Canadian site and re ent...

  • Newbie
  • Hi. Recently moved to Canada and I wanted to switch my payment method from my American card to my Canadian card. Each time I entered my Canadian card number I was asked to switch to the Canadian site...
  • hellfishracing
  • Newbie
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Solved!! Premium Account Disappeared and Payment Failure

I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) and my account gets dropped down to free user. When...

  • Casual Listener
  • I have been paying for and using Spotify Premium for about a year without any issues. All of a sudden, my payment fails to go through (I have plenty of money in my account and my bank has no issues) ...
  • Pogspotify
  • Casual Listener
  • 3040 Views
  • 19 replies
  • 0 likes
  • 3040 Views
  • 19 replies
  • 0 likes

Premium family subscription

I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.

  • Casual Listener
  • I'm having problems adding an account to a family subscription it says that I have joined two subscriptions in the past 24 hours. Not sure what I'm suppose to do.
  • jean3601
  • Community Legend
  • 251 Views
  • 3 replies
  • 0 likes
  • 251 Views
  • 3 replies
  • 0 likes

Solved!! Assinatura

Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?

  • Casual Listener
  • Vou para o Canadá nos final desse mês, e iria trocar o meu plano para o familiar, eu conseguiria usar lá, mesmo a minha conta sendo paga aqui no Brasil?
  • Bittencourt
  • Spotify Star
  • 351 Views
  • 5 replies
  • 0 likes
  • Premium
  • 351 Views
  • 5 replies
  • 0 likes

Can't log in-email associated with account now inactive

I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email associated with my account to recover my login info is ...

  • Newbie
  • I have Spotify premium. I always remained logged in with my phone so forgot my username and password to my account. I changed phones and the backup/restore requires me to log in again. The email asso...
  • Jacob
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Other
  • 207 Views
  • 1 replies
  • 0 likes

Changed password snd forgotten email

Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work. I can't reset my password because the reset email...

  • Newbie
  • Recently my Spotify password got changed and now I can't access my account. After I tried logging in it said 'Error: 127'. I fixed that problem by reinstalling the app, but now my password won't work...
  • Jacob
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 160 Views
  • 1 replies
  • 0 likes

Country Change

I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to update the country on my profile online

  • Newbie
  • I have always used Spotify in the UK for over 1 year now. I recently just moved to Nigeria and now Spotify on my Laptop wont let me log on. the error asked to change country but I am still unable to ...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Paiement par mobile / Mobile abo

Hello world !, I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is because I had problem with my phone account and now I can't more...

  • Newbie
  • Hello world !,   I need help because I want to pay Spotify with my mobile (Swisscom for my country) but he said you have already too mobile number registred of this account. The reason is beca...
  • 213 Views
  • 0 replies
  • 0 likes
  • Premium
  • 213 Views
  • 0 replies
  • 0 likes

Family account

I manage a family account using mu facebook log inI need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb againHow can switch my existing account to a new one without affecting the subscription of ...

  • Casual Listener
  • I manage a family account using mu facebook log in I need to delete and deactivate mu facebook account and unable to log in to spotify without activating my fb again How can switch my existing ac...
  • Joshuatanutama
  • Newbie
  • 399 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 399 Views
  • 4 replies
  • 0 likes

My account says I have spotify free but..

My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.

  • Visitor
  • My account says I have spotify free, but I've been getting charged for premium every months for at least 6 months now. I want to cancel my Spotify, but I don't know how if it says I have the free one.
  • Maxim
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes