Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80401 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653829 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734269 Views
18 replies
29 likes
Hey everybodyi visited a friend and i used spotify connect with a bose soundtouch 520. I need a solution for disconnect the spotify connect, i can control the music but my firend doesnt want it.
Hey everybody i visited a friend and i used spotify connect with a bose soundtouch 520. I need a solution for disconnect the spotify connect, i can control the music but my firend doesnt want it.
Music Fan
386 Views
3 replies
0 likes
I can't register my daughter again on my Family Premium account since it was downgraded today to a free account. Spotify's excuse is that it can't validate that we live on the same address. I've tried 5 times to reenable the Family link, but it just ...
I can't register my daughter again on my Family Premium account since it was downgraded today to a free account. Spotify's excuse is that it can't validate that we live on the same address. I've trie...
Roadie
263 Views
1 replies
0 likes
Hello guys last friday i did buy spotify premium 3 months for 10 euros but than it said i onlu just have one month premium is there a way to get in contact with spotifys service desk? Maybe on social media?
Hello guys last friday i did buy spotify premium 3 months for 10 euros but than it said i onlu just have one month premium is there a way to get in contact with spotifys service desk? Maybe on social...
Spotify Star
230 Views
1 replies
0 likes
Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!
Just subscribed .99 for 3 months. Had to log off to reset my phone. Recently logged back in and my premium is gone!!!
Community Legend
352 Views
3 replies
0 likes
Hi Spotify! Just wondering if you can help me out with this one. Here's my problem. So, i used my credit card to pay for premium service (49 pesos for three months), 1st account subscribed successfully. But when i subscribe my sister's account using ...
Hi Spotify! Just wondering if you can help me out with this one. Here's my problem. So, i used my credit card to pay for premium service (49 pesos for three months), 1st account subscribed successful...
Community Legend
540 Views
3 replies
0 likes
I live in Japan and want to upgrade to Premium, but says my Japanese postal code is invalid, is Premium option not available here yet?
I live in Japan and want to upgrade to Premium, but says my Japanese postal code is invalid, is Premium option not available here yet?
Casual Listener
704 Views
2 replies
0 likes
dagjeg hvis jeg bruger facebook til at logge ind med på en side hvad bruger i så1 kan i se hvad jeg laver på den side2 kan i kun se spotify jeg er loge ind på spotify3 hvad så på min mobil og pc kan facebook se music jeg lytter til I if I use faceboo...
dag jeg hvis jeg bruger facebook til at logge ind med på en side hvad bruger i så 1 kan i se hvad jeg laver på den side 2 kan i kun se spotify jeg er loge ind på spotify 3 hvad så på min mobil og...
544 Views
0 replies
0 likes
Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billing requirements, but I was hoping to know if there ...
Hi, I was setting up my Spotify Premium for the Family and where it asked for my Full Name, I entered the name of my neice instead, we are in the same address so it should not affect any of the billi...
Casual Listener
1116 Views
2 replies
0 likes
Hi guys,I have order Last dad Premium Account and me pay with PayPal.My spotify Account saß me are free User.Greetz andreasbahr
Hi guys, I have order Last dad Premium Account and me pay with PayPal. My spotify Account saß me are free User. Greetz andreasbahr
Spotify Star
197 Views
1 replies
0 likes
After my 7 free day trial ended I got sent a 30 free day trial to listen to music, that message got sent to me on the 11th of November. Now I want to use it, but it is not working for me, the date that I decided to take it was 26/12/16 but it is not ...
After my 7 free day trial ended I got sent a 30 free day trial to listen to music, that message got sent to me on the 11th of November. Now I want to use it, but it is not working for me, the date th...
Casual Listener
260 Views
2 replies
0 likes
Qual a data exata da fatura?
Qual a data exata da fatura?
236 Views
0 replies
0 likes
I did not realize that it was coming in email form this year and didn't have my notifications on. Is there anyway to still get the email now?
I did not realize that it was coming in email form this year and didn't have my notifications on. Is there anyway to still get the email now?
Roadie
1026 Views
3 replies
0 likes
So at the end of last year I deleted my facebook account.My spotify account, which was connected to this facebook account, remained in tacked however was no longer connected to that account.This year when I made a fresh facebook account, my spotify i...
So at the end of last year I deleted my facebook account. My spotify account, which was connected to this facebook account, remained in tacked however was no longer connected to that account. This ...
Roadie
219 Views
1 replies
0 likes
I tried changing my country to another but it doesn't say update payment details, it says get premium. I already have premium and dont want to pay again. Other countries let me update the info and not buy new subscription but not the country I specif...
I tried changing my country to another but it doesn't say update payment details, it says get premium. I already have premium and dont want to pay again. Other countries let me update the info and no...
Roadie
267 Views
3 replies
0 likes
Even though my account details clearly state that I'm on Spotify Free and is a very new account, I can't purchase the 3 month premium deal. I don't have any of the benefits of spotify premium at all.
Even though my account details clearly state that I'm on Spotify Free and is a very new account, I can't purchase the 3 month premium deal. I don't have any of the benefits of spotify premium at all.
Newbie
246 Views
2 replies
0 likes
I clicked on a 99c add on Facebook for 1 month of premium. I was charged 9.99 off the bat and figured it would be reversed. Only to still see the charge after the month, I sent Spotify an email through a community site since that and twitter is their...
I clicked on a 99c add on Facebook for 1 month of premium. I was charged 9.99 off the bat and figured it would be reversed. Only to still see the charge after the month, I sent Spotify an email throu...
Casual Listener
199 Views
1 replies
0 likes
Trying to join Spotify family and every time I try, I get the error message:You can't join this Premium for Family account.We couldn't confirm that you live at the same address as the main account holder.Is there a way I can confirm my address?
Trying to join Spotify family and every time I try, I get the error message: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main accoun...
Newbie
1297 Views
2 replies
1 likes
Paid for a gift subscription for my son. Gave his email as recipients email. Got charged by paypal but never received confirmation from spotify and he never received an email about the gift. Of course, there is no way to call anyone at customer servi...
Paid for a gift subscription for my son. Gave his email as recipients email. Got charged by paypal but never received confirmation from spotify and he never received an email about the gi...
Roadie
201 Views
1 replies
0 likes
I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to download a song it says to join premium. It won't let h...
I just joined premium for family and sent an invitation to my dad I have an iPhone & he has an android, I've gone through the process of joining him on but it isn't working, every time we try to ...
Casual Listener
448 Views
2 replies
0 likes
I have a Premium Spotify account based in New Zealand. I'm currently in Chile for 3 weeks. The account details specify that the account country is Chile and neither the Subscription or 'edit profile' page will allow me to enter my password or change ...
I have a Premium Spotify account based in New Zealand. I'm currently in Chile for 3 weeks. The account details specify that the account country is Chile and neither the Subscription or 'edit profile'...
Roadie
197 Views
1 replies
0 likes
