Account is saying Free, but I have premium?!

I am trying to upgrade to family premium and when I log in it is saying I only have Spotify free. please advise. JB

• jbozicas-us
• Newbie
• I am trying to upgrade to family premium and when I log in it is saying I only have Spotify free.  please advise.   JB
• 2017-01-25 8:13:33 PM
• 2017-01-25 9:04:43 PM
• KatesHere
• Community Legend
• 165 Views
• 1 replies
• 0 likes
• Login
  Subscription

Over payment after up-grade to Premium Family

I realised that following an up-grade to Premium Family that I have been paying for my individual premium account plus the family account as I hadn't realised that I needed to amend payments in paypal. Could I have a refund please for the overpayment...

• Azure53
• Newbie
• I realised that following an up-grade to Premium Family that I have been paying for my individual premium account plus the family account as I hadn't realised that I needed to amend payments in ...
• 2017-01-25 7:10:26 PM
• 2017-01-25 8:54:05 PM
• Tommik
• Newbie
• 192 Views
• 1 replies
• 0 likes

Login/Unlog with PS4

Hi, SpotyComm, how you doing?Straight to the point.I had a PS3 with my Spotify logged through my Facebook account. PSN, Facebook and Spotify were all logged and my Spotify were working pretty well.Yesterday i sold my PS3 and bought my PS4. When i cam...

• jonathasbatista
• Casual Listener
• Hi, SpotyComm, how you doing? Straight to the point. I had a PS3 with my Spotify logged through my Facebook account. PSN, Facebook and Spotify were all logged and my Spotify were working pretty wel...
• 2017-01-25 7:16:01 PM
• 2017-01-25 8:37:16 PM
• Dreadlord
• Community Legend
• 1171 Views
• 6 replies
• 0 likes
• Account
  Login
  Subscription

I cancelled in March 2016 but I'm still being charged

Hi,I cancelled my spotify premium subscription in March 2016 (from the spotify windows 7 desktop software) and have not used it since but I just noticed I'm still being charged.Does anyone know how I can get a refund?Thanks,Phil

• philanyware
• Casual Listener
• Hi, I cancelled my spotify premium subscription in March 2016 (from the spotify windows 7 desktop software) and have not used it since but I just noticed I'm still being charged. Does anyone know h...
• 2017-01-24 10:47:07 PM
• 2017-01-25 8:29:59 PM
• philanyware
• Casual Listener
• 245 Views
• 2 replies
• 0 likes

How Can i delete my premium account to free account???

I want to delete my premium account but you guys made it difficult to get out as a payer...

• Diazk88
• Newbie
• I want to delete my premium account but you guys made it difficult to get out as a payer...
• 2017-01-25 6:55:34 PM
• 2017-01-25 7:11:50 PM
• Hubo
• Community Legend
• 194 Views
• 2 replies
• 0 likes

Kan niet meer in loggen

Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15

• Jesse-1501
• Newbie
• Ik weet mijn wachtwoord niet meer. Nu vul ik mijn gebruikers naam in en krijg ik geen mail binnen. Hoe kan ik weten welk e-mailadres er aan vast zit. Mijn gebruikers naam is jessedevor15
• 2017-01-24 9:07:52 PM
• 2017-01-25 6:35:37 PM
• Hubo
• Community Legend
• 188 Views
• 1 replies
• 0 likes

when i have sent my family invitations to join spotify family, what email do they use to sign in ?

• crj1300
• Casual Listener
• 2017-01-25 5:35:59 PM
• 2017-01-25 6:20:33 PM
• Nic0_
• Roadie
• 367 Views
• 5 replies
• 0 likes

Remotes don't work on Roku

I have a Roku 3 and ALL my remotes skip letters when trying to log in. The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;. Should I just stick with Panderoa or switch to another streaming app?

• tahoejohnny
• Casual Listener
• I have a Roku 3 and ALL my remotes skip letters when trying to log in.  The remotes work fine on ALL othetr Roku Channels but not on the Spotify channel;.  Should I just stick with Pan...
• 2016-01-09 3:21:34 AM
• 2017-01-25 6:19:22 PM
• jaycolson
• Newbie
• 419 Views
• 5 replies
• 1 likes
• Account

invalid premium code

hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something like this happend to me and im qiet angry, because i...

• tammowhs
• Newbie
• hey, i bought some hours ago a 10€ gift card in Germany and now i come home (also in Germany) and want to upgrade to premium, but spotify doesnt accept my premium code. its the first time something l...
• 2017-01-24 4:01:09 PM
• 2017-01-25 6:11:00 PM
• kbrooksc
• Community Legend
• 219 Views
• 2 replies
• 0 likes

Extentsion on bill

Do you offer ext on payments. My card is being sent through mail and would like an ext

• Raegine95
• Newbie
• Do you offer ext on payments. My card is being sent through mail and would like an ext
• 2017-01-24 2:43:10 PM
• 2017-01-25 6:08:22 PM
• kbrooksc
• Community Legend
• 204 Views
• 2 replies
• 0 likes

When help is needed Spotify is **bleep**

I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish

• Kbose
• Newbie
• I just changed from premium to premium family and invited my wife - she cannot log in. There is nobody to talk to and that is unacceptable. What a load of rubbish
• 2017-01-25 3:01:46 PM
• 2017-01-25 6:07:18 PM
• Hubo
• Community Legend
• 131 Views
• 1 replies
• 0 likes

Paid for Premium but account is free.

I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a new account under ******@gmail.com. all of a sudde...

• user-removed
• Visitor
• I had to close my dawn petersen account on spotify because i had signed up with facebook and i had closed my facebook account. I am almost certain that I paid for a premium membership when i opened a...
• 2017-01-24 10:53:52 PM
• 2017-01-25 5:57:57 PM
• KatesHere
• Community Legend
• 223 Views
• 1 replies
• 0 likes
• Account

Family Plan - Differents address

Hi,Can i share Family Plan with my friends living differents address, but in same country?

• bobgenericshare
• Newbie
• Hi, Can i share Family Plan with my friends living differents address, but in same country?
• 2017-01-25 3:56:11 PM
• 2017-01-25 5:53:25 PM
• ErikG
• Roadie
• 406 Views
• 2 replies
• 0 likes

Family premium subscription

Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further.'I wish to add othe...

• Zolapower25
• Newbie
• Hi, I am trying to upgrade my account to family but get this message - ' Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer s...
• 2017-01-25 9:56:03 AM
• 2017-01-25 5:45:41 PM
• Maxim
• Spotify Star
• 209 Views
• 3 replies
• 0 likes

All 3 credit card rejected by Spotify??

Hi, I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or payment provider is having a bad day." for all 3 cards. I call...

• alcllee
• Casual Listener
• Hi,   I'm from Malaysia. Yesterday I tried to subscribe to Spotify with free 60 days premiuum option and then I key in my credit card for payment, but system shows "Oops, seems your card or pa...
• 2015-10-30 2:43:36 AM
• 2017-01-25 5:34:31 PM
• antonio55bd
• Casual Listener
• 520 Views
• 7 replies
• 1 likes
• Account
  Premium

Membership and Subscription confusion

Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subscription showing a renewal date of 9/24/17? That is ...

• pgmando
• Newbie
• Hi I purchased a premium membership yesterday 1/24/17. I paid my yearly subscription in full. I upgraded to Family premium so I could include my wife an daughter this morning 1/25/17. Why is my subsc...
• 2017-01-25 3:53:11 PM
• 2017-01-25 5:33:16 PM
• KatesHere
• Community Legend
• 171 Views
• 1 replies
• 0 likes

student discount for college kid

how do i switch my account from premium to college student discount premium at 50% off.

• jerry2112
• Regular
• how do i switch my account from premium to college student discount premium at 50% off.
• 2017-01-25 4:57:20 PM
• 2017-01-25 5:28:17 PM
• Zeppelin012
• Music Fan
• 330 Views
• 9 replies
• 0 likes
• Subscription

Can't login and deleted my FB

I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?

• skaleks
• Newbie
• I tried to login, but it won't let me login and says I need to manage the settings on Facebook. Well I can't do that considering the account is deleted. So I can't login to my spotify or what?
• 2017-01-25 4:18:27 PM
• 2017-01-25 5:23:41 PM
• Nic0_
• Roadie
• 183 Views
• 1 replies
• 0 likes
• Account
  Login

Cancel subscription for premium subscription when i don't have one

To whom it may concern, I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription. Either cancel my subscription or please ensure I have a premium subscription under my e-mail name of neal_ibanez...

• neo989
• Newbie
• To whom it may concern,   I've been charged the $9.99/mth subscription fee, however, when I log in it indicates I have a free subscription.  Either cancel my subscription or please ensure...
• 2017-01-23 8:29:47 PM
• 2017-01-25 5:18:30 PM
• Bittencourt
• Spotify Star
• 192 Views
• 1 replies
• 0 likes

cancelling subscription

if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for

• Ne3jr
• Newbie
• if i purchased the 3 months for £0.99 but dont want to continue after the 3 months can i cancell now or will i lose the rest of the months ive paid for 
• 2017-01-25 4:48:05 PM
• 2017-01-25 5:10:42 PM
• Bittencourt
• Spotify Star
• 168 Views
• 1 replies
• 0 likes