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Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

84911 Views

9 replies

2 likes

Account
Login
  • 84911 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

662034 Views

13 replies

4 likes

Account
  • 662034 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

744168 Views

18 replies

29 likes

  • 744168 Views
  • 18 replies
  • 29 likes

Superuser Contribution Plan Familiar Premium

Tengo un plan familiar premium de $ 4.649,00. (Chile), pero el banco me cobra por la conversion a USD alrededor de $7.000,00 por lo que termino pagando casi $11.649,00 !!!!!!! ¿Como puede ser esto?

Newbie

Tengo un plan familiar premium de $ 4.649,00. (Chile), pero el banco me cobra por la conversion a USD alrededor de $7.000,00 por lo que termino pagando casi $11.649,00 !!!!!!! ¿Como puede ser ...

user-removed

Not applicable

216 Views

1 replies

0 likes

  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify family

Waarom kan mijn zusje niet deelnemen aan spotify familie? ze woont op het zelfde adres en dat vullen we ook in alleen er word aangegeven dat jullie het niet ku=nnen verifieren?

Newbie

Waarom kan mijn zusje niet deelnemen aan spotify familie? ze woont op het zelfde adres en dat vullen we ook in alleen er word aangegeven dat jullie het niet ku=nnen verifieren?

user-removed

Not applicable

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Family members can't download music

Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?

Newbie

Hi, have a premium membership with additional family members , family members can't download music nor can they play Spotify music through the Sonos system ?

kwmccarthy

Newbie

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution username and mail adress problem

HiI have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncbakkaloglu) but whenever i try it said ''password is i...

Visitor

Hi I have not used my account for a month and today i wanted to open my spotify but i can't access it. Somehow it's like my mail adress was deleted or something. I think my username is valid (ovuncb...

user-removed

Not applicable

224 Views

1 replies

0 likes

Account
  • 224 Views
  • 1 replies
  • 0 likes

Três meses de premium / three months premium

Estou tentando assinar o premium por 3 meses por 1,99 mas quando vou gerar o boleto informa o valor de 16,90. sendo que nunca assinei o premium. Como proceder?~I'm trying to sign up for the three months premium (1,99 R$) but when I try to confirm the...

Casual Listener

Estou tentando assinar o premium por 3 meses por 1,99 mas quando vou gerar o boleto informa o valor de 16,90. sendo que nunca assinei o premium. Como proceder? ~ I'm trying to sign up for the three...

Bittencourt

Spotify Star

272 Views

3 replies

0 likes

Subscription
  • 272 Views
  • 3 replies
  • 0 likes

Superuser Contribution 'sorry, that email is taken'. Reset password: 'email not associated with account'

Ive tried to sign up with my email address and it said :'we're sorry, that email is taken'. I thought this strange as I've never signed up to my memory. Oh well tho, if I have an account for what ever reason I can reset the password and get the detai...

Casual Listener

Ive tried to sign up with my email address and it said : 'we're sorry, that email is taken'.  I thought this strange as I've never signed up to my memory.  Oh well tho, if I have an acco...

MonicaM_Bogota

Roadie

1341 Views

1 replies

0 likes

Account
Login
  • 1341 Views
  • 1 replies
  • 0 likes

Can't get premium

Hi! i'm trying to pay the premium account, the thing is, my credit card and my paypal are registered from venezuela, but both got US$, when i use paypal it shows me only a blank page.

Newbie

Hi! i'm trying to pay the premium account, the thing is, my credit card and my paypal are registered from venezuela, but both got US$, when i use paypal it shows me only a blank page.

Maxim

Spotify Star

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Family Premium

Family Premium worked very good a few months. Now I had to verify my account and type in my address. I wrote the same address as the owner but it get not accepted. Now I have Spotify Free again.

Newbie

Family Premium worked very good a few months. Now I had to verify my account and type in my address. I wrote the same address as the owner but it get not accepted. Now I have Spotify Free again.

Tehpson

Music Fan

275 Views

1 replies

0 likes

Premium
  • 275 Views
  • 1 replies
  • 0 likes

Extend offline cabability ?

I'm in the military and on deployment I'll lose Internet for extended periods maybe even greater than 30 days. Can I pay for spotify in advance and maybe receive an extension to my offine time ?

Newbie

I'm in the military and on deployment I'll lose Internet for extended periods maybe even greater than 30 days. Can I pay for spotify in advance and maybe receive an extension to my offine time ?

Maxim

Spotify Star

312 Views

1 replies

0 likes

Other
  • 312 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan billing account

I want to change the account which is set up for billing to another member of our family plan. Is it possible to transfer billing to another account without cancelling the subscription and setting it up from scratch?

Newbie

I want to change the account which is set up for billing to another member of our family plan. Is it possible to transfer billing to another account without cancelling the subscription and setting it...

Maxim

Spotify Star

375 Views

1 replies

0 likes

  • 375 Views
  • 1 replies
  • 0 likes

Year in music

Why is this year the "year in music" different? Last year I could see how many times had I listened a song, or my top 5 artists, songs.... Aren't you doing that this year?

Newbie

Why is this year the "year in music" different? Last year I could see how many times had I listened a song, or my top 5 artists, songs.... Aren't you doing that this year? 

PilotAC

Community Legend

389 Views

1 replies

0 likes

Account
Login
Subscription
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitación usuaria plan familiar premium

Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación les aparece un mensaje que dice: "no puedes suscribi...

Newbie

Buenos días, estoy pagando por una suscripción de Plan familiar premium con opción para 6 usuarios. He enviado las invitaciones a personas para adherirlas a mi cuenta y cuando aceptan la invitación l...

MonicaM_Bogota

Roadie

314 Views

1 replies

0 likes

Account
  • 314 Views
  • 1 replies
  • 0 likes

Can't purchase Spotify 3 months for 99c with PayPal

I try to purchase Spotify premium for 99c with PayPal but the payment won't go through and it brings me back to the payment options page.

Newbie

I try to purchase Spotify premium for 99c with PayPal but the payment won't go through and it brings me back to the payment options page.

Maxim

Spotify Star

301 Views

3 replies

0 likes

  • 301 Views
  • 3 replies
  • 0 likes

Superuser Contribution account link problem

hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to login throug google mail account, but I want to keep ...

Newbie

hi there, first of all, sorry my english... this is the issue, in the begining i use spotify directly with my facebook account.. now, since facebook has been blocked in my work I have to switch to lo...

MonicaM_Bogota

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Problems with my subscription

I paid for the promotion of 3 months for only 0.99€ and you have charged me 9.99€ as if I had paid for a normal subscription (1 month for 9.99€), what can I do?

Casual Listener

I paid for the promotion of 3 months for only 0.99€ and you have charged me 9.99€ as if I had paid for a normal subscription (1 month for 9.99€), what can I do?

Maxim

Spotify Star

280 Views

3 replies

0 likes

  • 280 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family invite will not accept the correct login in details.

Bought a Family sub and sent an invite to my wife. When she accepts the link and submits her login info, they are refused.The log in she uses are correct as I have watched her log out, then back in toSpotify using the login the and pw that the invite...

Casual Listener

Bought a Family sub and sent an invite to my wife. When she accepts the link and submits her login info, they are refused. The log in she uses are correct as I have watched her log out, then back ...

duncanpoundcake

Casual Listener

567 Views

2 replies

0 likes

  • 567 Views
  • 2 replies
  • 0 likes

Can't register. Email aready in use.

Dears,first I wish you all merry xmas.Now to my problemÖfor the family premium subscription I was aboud to create an account for my parents. Sadly, at the registration process, spotify tells me, that their email is already in use, which is not possib...

Casual Listener

Dears, first I wish you all merry xmas.Now to my problemÖ for the family premium subscription I was aboud to create an account for my parents. Sadly, at the registration process, spotify tells me, ...

68march31

Newbie

1184 Views

4 replies

0 likes

Account
Login
Premium
Subscription
  • 1184 Views
  • 4 replies
  • 0 likes

Solved!! public collabroty playlist

First of all I wanna say sorry for my bad english. I have had an account with my family for some time now (on my mother acc). We disided to upgrad to spotify family so we did that and I have one playlist on my mothers acc now wher I have 50 followers...

Music Fan

First of all I wanna say sorry for my bad english.   I have had an account with my family for some time now (on my mother acc). We disided to upgrad to spotify family so we did that and I have...

Tehpson

Music Fan

529 Views

3 replies

0 likes

Account
  • 529 Views
  • 3 replies
  • 0 likes

Account

I have got stolen and I am waiting for my card, at the time being my account had a problem on the payment so unable to use the premium. What are the options to have back on until I get the new credit card?! Thanks in advance.

Newbie

I have got stolen and I am waiting for my card, at the time being my account had a problem on the payment so unable to use the premium. What are the options to have back on until I get the new credit...

Maxim

Spotify Star

177 Views

1 replies

0 likes

Account
Premium
Subscription
  • 177 Views
  • 1 replies
  • 0 likes

Log in

How can I log in connecting spotify to my Facebook page? I am a singer and I would connect it to my page! Thanks

Newbie

How can I log in connecting  spotify  to my Facebook page? I am a singer and I would connect  it to my page! Thanks 

Maxim

Spotify Star

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes