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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 419506 Views
  • 965 replies
  • 108 likes
  • Account
  • 419506 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1185116 Views
  • 119 replies
  • 116 likes
  • Account
  • 1185116 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103121 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103121 Views
  • 69 replies
  • 10 likes

Unable to send messages?

I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what... When I reply to a message, I can see my reply and ...

  • Casual Listener
  • I am completely unable to send or reply to messages within spotify (both on my desktop and on my Iphone). I am guessing that maybe there is something wrong with my account, but I have no idea what......
  • Loshan03
  • Casual Listener
  • 288 Views
  • 4 replies
  • 0 likes
  • Account
    Other
  • 288 Views
  • 4 replies
  • 0 likes

Solved!! How to subscribe when I can't download the app from my local App Store?

I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?

  • Casual Listener
  • I live in Thailand but have alternative payment options in other countries. Eg Singapore. But my default AppStore doesn't allow me to download the app. What to do?
  • WalkerKim
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Bug Recently Played Artists

Hello, I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently Played Artists, i would like to know if this is normal? Tha...

  • Regular
  • Hello,   I dont know what is happing with my account. On "Recently Played Artists" just show 1 Artist and i need listen something of she. I'm listem alot of a song put dont show on my Recently...
  • Hblyra
  • Regular
  • 291 Views
  • 2 replies
  • 0 likes
  • Premium
  • 291 Views
  • 2 replies
  • 0 likes

Spotify doesn't recognize that I am a student

I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes started, but classes have started and I already attended ...

  • Casual Listener
  • I am trying to get the student discount and I am attending University of Florida Online. Spotify does not recognize that I am a student there. I would understand if it was right before classes starte...
  • crr52898
  • Newbie
  • 42850 Views
  • 6 replies
  • 19 likes
  • Account
    Other
    Premium
    Subscription
  • 42850 Views
  • 6 replies
  • 19 likes

Email

Hello guys,I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password so i wanted to change my email but when i want to change it goes to my fb acc where is my new email and i cant change this ...

  • Casual Listener
  • Hello guys, I wanted to change my email on spotify because the old one is not using by me anymore i just dont remember password 😄 so  i wanted to change my email but when i want to change it g...
  • fxtomek
  • Casual Listener
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Same Account - Multiple services

Hello. I subscribed to spotify premium plan and have been paying monthly payments. I just recently activated a new cell phone account with Rogers (Canada) and with activiation we get 6 months free spotify premium plan. How would I go about canceling ...

  • Newbie
  • Hello.   I subscribed to spotify premium plan and have been paying monthly payments.    I just recently activated a new cell phone account with Rogers (Canada) and with a...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • Account
  • 259 Views
  • 1 replies
  • 0 likes

change payment and upgrade

I want to upgrade my son's account to family and change the payment method to my card. My other kids want to use his playlists. How should I do this?

  • Newbie
  • I want to upgrade my son's account to family and change the payment method to my card.  My other kids want to use his playlists.  How should I do this? 
  • Bittencourt
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Being over charged

I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund

  • Newbie
  • I cancelled my account in November and was charged in December and January! How do I fix this? Want a refund
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Odd billing dates

My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through on 12/24. My card was charged again on 1/15. Does t...

  • Newbie
  • My daughter did the 30 day free trial starting on 11/15 with my credit card and the following month it tried to bill but I didn't have enough to cover it. It kept attempting and finally went through ...
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Premium
  • 229 Views
  • 1 replies
  • 0 likes

Can't Login + Wrong email address

For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends with ‘‘. con’’ while my real e-mail address ends wi...

  • Newbie
  • For some reason I didn’t get my Spotify 2016 summary and today I found out why. What seems to be the problem is that I got the wrong email address in the system. The email address in the system ends ...
  • nsmith1
  • Roadie
  • 465 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 465 Views
  • 1 replies
  • 0 likes

Someone's using my account

Someone's using my account. I've asked friends and family but none of them seems to be using it (or so they say). I've changed the password multiple times but sometimes I still get the "Music has been paused. Your account is being used elsewhere"-not...

  • Newbie
  • Someone's using my account. I've asked friends and family but none of them seems to be using it (or so they say). I've changed the password multiple times but sometimes I still get the "Music ha...
  • nsmith1
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

7 day trial

Hello! How can i try the 7 day trial? I've never tried it on my account but when I tried to skip the songs, the option didn't pop out.

  • Newbie
  • Hello! How can i try the 7 day trial? I've never tried it on my account but when I tried to skip the songs, the option didn't pop out.
  • Maxim
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Unlinking Facebook Login

I have Spotify premium through an incentive from Fido. I created this account using Facebook to login. I am now deleting my Facebook profile and need assistance with the process of how to either disconnect Facebook as my primary login, or how to crea...

  • Visitor
  • I have Spotify premium through an incentive from Fido.  I created this account using Facebook to login.  I am now deleting my Facebook profile and need assistance with the process of how to...
  • ErikG
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 137 Views
  • 1 replies
  • 0 likes

Switching country and credit card (NZD -> CAN)

I'm pretty frustrated right now - I'm trying to switch my premium account's country setting and credit card from NZD (12.99 NZD/month) to CAN (9.99 CAN/month, which is more than two dollars cheaper per month than what I've been paying when I was in N...

Screen Shot 2017-01-16 at 1.52.08 PM.png Screen Shot 2017-01-16 at 1.56.19 PM.png
  • Regular
  • I'm pretty frustrated right now - I'm trying to switch my premium account's country setting and credit card from NZD (12.99 NZD/month) to CAN (9.99 CAN/month, which is more than two dollars cheaper p...
  • Jacob
  • Community Legend
  • 477 Views
  • 13 replies
  • 0 likes
  • Premium
    Subscription
  • 477 Views
  • 13 replies
  • 0 likes

Conta familia

Se morarmos no mesmo endereço, mas não no mesmo apartamento, não podemos usar a conta premium familia?

  • Newbie
  • Se morarmos no mesmo endereço, mas não no mesmo apartamento, não podemos usar a conta premium familia?
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Sound is clipping / distorted (Marina and the diamonds)

Hi All, Just bought Spotify Premium to try out the better quality to get from spotify by subscribing. By listening to "Marina and the Diamonds" i hear several numbers where the Bass tracks are clipping, distorted. Listen fx to this number : "Walley o...

  • Casual Listener
  • Hi All,   Just bought Spotify Premium to try out the better quality to get from spotify by subscribing.   By listening to "Marina and the Diamonds" i hear several numbers where the Bass...
  • mschellstede
  • Newbie
  • 10008 Views
  • 28 replies
  • 0 likes
  • 10008 Views
  • 28 replies
  • 0 likes

subscription refund

hi, i am a student and didn't get notified my subscription ended. so I have been getting charged for 2 months at $10 rate. is there anyway i can get a $10 refund for those 2 months and re-subscribe as a student. I am loyal to spotify but I just can't...

  • Newbie
  • hi, i am a student and didn't get notified my subscription ended. so I have been getting charged for 2 months at $10 rate. is there anyway i can get a $10 refund for those 2 months and re-subscribe a...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Superuser Contribution The reason I'm cancelling...

Spotify is fine if all you want to do is create playlists from music you want to look up and add. However, I'm one of those users that wants to start building my playlist and my likes based on picking an artist and then finding related music. This is...

  • Casual Listener
  • Spotify is fine if all you want to do is create playlists from music you want to look up and add.   However, I'm one of those users that wants to start building my playlist and my likes based ...
  • Leo
  • Spotify
  • 278 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 278 Views
  • 3 replies
  • 0 likes

Solved!! Creating playlists as stage name

I'll give some background to my problem first i guess.I first signed up under my DJ name and that was fine until i linked my account to my facebook. Then my spotify name changed and all my playlists were then not created by my stage name anymore but ...

  • Casual Listener
  • I'll give some background to my problem first i guess. I first signed up under my DJ name and that was fine until i linked my account to my facebook. Then my spotify name changed and all my playlist...
  • justiy
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

I haven't been verified yet.

Hello my name is Tristan Kerr and I requested verification on my "Ch3shire" artist page well past a month ago and have still not received it. I have gained access to my profile picture and banner editing but have not yet received a blue check beside ...

  • Casual Listener
  • Hello my name is Tristan Kerr and I requested verification on my "Ch3shire" artist page well past a month ago and have still not received it. I have gained access to my profile picture and banne...
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes