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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 9018 Views
  • 1 replies
  • 9 likes
  • Security
  • 9018 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 481683 Views
  • 979 replies
  • 111 likes
  • Account
  • 481683 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1210851 Views
  • 119 replies
  • 117 likes
  • Account
  • 1210851 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120866 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120866 Views
  • 72 replies
  • 12 likes

Premium

Hello!I just actived my new spotify account - i want to go premium but, it won't allow me to put in my bank details or paypal. I really need this to work - i've tried roughly 10 times now.Is there an email address i can send these details to, to have...

  • Newbie
  • Hello! I just actived my new spotify account - i want to go premium but, it won't allow me to put in my bank details or paypal. I really need this to work - i've tried roughly 10 times now. Is th...
  • OviiiOne
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Dance Party Mix "nonstop" playlist

So there was this playlist that i liked to listen to alot it was "Dance Party" playlist but it was specifically Skrillex who did it, how do i get it and save it as one of my playlists? the "Dance Party" this week isnt good as the week before...

  • Regular
  • So there was this playlist that i liked to listen to alot it was "Dance Party" playlist but it was specifically Skrillex who did it, how do i get it and save it as one of my playlists? the "Dance Par...
  • Maxim
  • Spotify Star
  • 886 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 886 Views
  • 1 replies
  • 0 likes

Solved!! Trouble Adding a premium user

Hi! I want to add my father in my premium family acount. But when he tried the link it says that it is for another country. Both of us are in te same country, Argentina. Do you know how to add him in my account? How to solve this? Thanks

  • Newbie
  • Hi!  I want to add my father in my premium family acount. But when he tried the link it says that it is for another country.  Both of us are in te same country, Argentina.  Do you k...
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Account Hacked!

Hello everyone,My premium account "galraid" is hacked now.I can't login and my mail has been change, one detail, have don't as change myself the email address.I has make research on the web for find spotify support and no way, we can't find it. No id...

  • Casual Listener
  • Hello everyone, My premium account "galraid" is hacked now. I can't login and my mail has been change, one detail, have don't as change myself the email address. I has make research on the web for...
  • Galraid
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

I have lost my acccount details but I'm still paying for premium! Please help!

I have lost my acccount details but I'm still paying for premium! I lost my old phone and have a new device and my email and facebook don't get me to my Spotify Premium account. Is there anyway Spotify can trace my account please??

  • Visitor
  • I have lost my acccount details but I'm still paying for premium! I lost my old phone and have a new device and my email and facebook don't get me to my Spotify Premium account. Is there anyway Spoti...
  • user-removed
  • Not applicable
  • 745 Views
  • 4 replies
  • 0 likes
  • Account
    Login
    Premium
  • 745 Views
  • 4 replies
  • 0 likes

can i use spotify gift card in another country

I live outside germany. My account is registered here. So i wanna use gift card. Is there any way to purchase the code and redeem it through the internet from outside country?

  • Regular
  • I live outside germany. My account is registered here. So i wanna use gift card. Is there any way to purchase the code and redeem it through the internet from outside country?
  • Bittencourt
  • Spotify Star
  • 4457 Views
  • 3 replies
  • 0 likes
  • Premium
  • 4457 Views
  • 3 replies
  • 0 likes

Unable to subscribe for premium, my card was still charged twice.

I was registering for the student discount subscription, and on the page where I "say a bit about myself", I filled out my name and college, but when I hit "continue", the page said something went wrong and to either try again later or contact the su...

  • Newbie
  • I was registering for the student discount subscription, and on the page where I "say a bit about myself", I filled out my name and college, but when I hit "continue", the page said something went wr...
  • Maxim
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

account

i paid my subcription for the month have my recepit but was still cancled

  • Newbie
  • i paid my subcription for the month have my recepit but was still cancled 
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Cant Change Payment

I'm trying to change my payment and when I do it allows me to type all my information. Then it asks to verify that I am a student. Since I'm not a student anymore, I can't go through with changing my card. I went to subscription page and it says I'm ...

  • Newbie
  • I'm trying to change my payment and when I do it allows me to type all my information. Then it asks to verify that I am a student. Since I'm not a student anymore, I can't go through with changing my...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

bogus account

My 10 year old daughter set up an account with a non-existent email, but spotify has my bank information. This account needs to be closed before I am charged again, and I have no way of getting in touch with a person to get this cancelled. VERY FRUST...

  • Newbie
  • My 10 year old daughter set up an account with a non-existent email, but spotify has my bank information.  This account needs to be closed before I am charged again, and I have no way of getting...
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

How do i cancel my subscription if i cant log into my account?

I forgot my email and password and am logged onto my phone. i can only see my username. so how can i cancel my subscription?

  • Newbie
  • I forgot my email and password and am logged onto my phone. i can only see my username. so how can i cancel my subscription?
  • Maxim
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 375 Views
  • 1 replies
  • 0 likes

Deleted email and forgotten password on Spotify account.

Here's what we got from you: I have 2 accounts for my Spotify. Accidentally of course but one of the accounts I can no longer access because my email is no longer active for that account. The email associated with that account was tyler_hettinger@yah...

  • Newbie
  • Here's what we got from you: I have 2 accounts for my Spotify. Accidentally of course but one of the accounts I can no longer access because my email is no longer active for that account. The email a...
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 483 Views
  • 1 replies
  • 0 likes

Solved!! gift cards used in other countries - EUR - US

Can gift cards bought in Eur be used in the US - Is there an exchange rate conversion or is it just equal 1,3, 6 months etc? Thanks, F

  • Casual Listener
  • Can gift cards bought in Eur be used in the US - Is there an exchange rate conversion or is it just equal 1,3, 6 months etc?   Thanks,   F
  • ajn48
  • Newbie
  • 15329 Views
  • 13 replies
  • 0 likes
  • 15329 Views
  • 13 replies
  • 0 likes

No premium after paynent

Pay for 6 month still no premium acces....

  • Casual Listener
  • Pay for 6 month still no premium acces....
  • Maxim
  • Spotify Star
  • 495 Views
  • 5 replies
  • 0 likes
  • 495 Views
  • 5 replies
  • 0 likes

Can't find profiles searching on iPhone

Help. We've just got family membership. I'm searching for profiles I know exist, on my iPhone Spotify App and it's not coming up. Searching with username. Help....

  • Casual Listener
  • Help. We've just got family membership. I'm searching for profiles I know exist, on my iPhone Spotify App and it's not coming up. Searching with username. Help....
  • Boungie007
  • Casual Listener
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Separate Artist with Same Name

Please separate these two artists with the same name: KonquestThe incorrect items have been pointed out in red below: Thanks!

wrong_artist2.png wrong_artist.png
  • Newbie
  • Please separate these two artists with the same name: Konquest The incorrect items have been pointed out in red below:     Thanks!
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • Account
  • 380 Views
  • 1 replies
  • 0 likes

Spotify premium

I cant listen to Spotify as a platinum member even though I paied for it. What to to??

  • Newbie
  • I cant listen to Spotify as a platinum member even though I paied for it. What to to??
  • Beepbid
  • Casual Listener
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes

getting advertising on paid subscription on Amazon Fire tablet

I received an Amazon Fire tablet as a gift. I have a paid Spotify subscription (early US adopter fee). I do not get ads on my desktop or laptop but I am getting ads on my tablet. How do I fix this? I do not want to hear upgrade to Spotify premium or ...

  • Gig Goer
  • I received an Amazon Fire tablet  as a gift. I have a paid Spotify subscription (early US adopter fee). I do not get ads on my desktop or laptop but I am getting ads on my tablet. How do I ...
  • Jacob
  • Community Legend
  • 789 Views
  • 4 replies
  • 0 likes
  • 789 Views
  • 4 replies
  • 0 likes

I lost my gift card that I bought online. Can I get the code back?

I recently bought a $25 Spotify gift card from Amazon.com. Unfortunately I lost it and I can't find it anywhere. Is there anyway I can get the code back or somehow redeem it? Thank you

  • Newbie
  • I recently bought a $25 Spotify gift card from Amazon.com. Unfortunately I lost it and I can't find it anywhere. Is there anyway I can get the code back or somehow redeem it? Thank you 🙂
  • MattSuda
  • Spotify Star
  • 1049 Views
  • 1 replies
  • 0 likes
  • 1049 Views
  • 1 replies
  • 0 likes