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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4812 Views
  • 1 replies
  • 9 likes
  • Security
  • 4812 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466841 Views
  • 976 replies
  • 111 likes
  • Account
  • 466841 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206155 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206155 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114843 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114843 Views
  • 72 replies
  • 12 likes

Solved!! I will lose my spotify music gift if I change my account?

I need to unlink my spotify with facebook and the solution is creating another spotify account, BUT if I do that can use again the code of a gift card that expires on april?

  • Visitor
  • I need to unlink my spotify with facebook and the solution is creating another spotify account, BUT if I do that can use again the code of a gift card that expires on april?
  • user-removed
  • Not applicable
  • 519 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 519 Views
  • 2 replies
  • 0 likes

Superuser Contribution switching sub type

i just paid to renew my premium subscription today i want to switch to the family subscription if i switch now will i have to payythe 14.99 even though i just paid the 9.99 or do i just pay the difference?

  • Newbie
  • i just paid to renew my premium subscription today i want to switch to the family subscription if i switch now will i have to payythe 14.99 even though i just paid the 9.99 or do i just pay the diffe...
  • MonicaM_Bogota
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution problem with family account

i'm part of a family account but i can't upgrade it to premium and it's the correct address but i don't know why is showing a error. The main account it's "cirraptor" and the error it's: No puedes unirte a este Plan Familiar Premium. No pudimos confi...

  • Newbie
  • i'm part of a family account but i can't upgrade it to premium and it's the correct address but i don't know why is showing a error. The main account it's "cirraptor" and the error it's: No pued...
  • MonicaM_Bogota
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
    Security
    Subscription
  • 466 Views
  • 1 replies
  • 0 likes

Why won't my subscription activate?

I just bought Spotify premium for students, logged out to see if that would help, but even though I got the email receipt, I now am unable to log back into my account at all. Is there a time period I need to wait now in order to access my account or ...

  • Newbie
  • I just bought Spotify premium for students, logged out to see if that would help, but even though I got the email receipt, I now am unable to log back into my account at all. Is there a time period I...
  • Jacob
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

*SOLVED*How to stop reco'd songs from autoplaying?

Just noticed today that the recommended songs list below my playlists start to autoplay once my playlist is over. How do I stop this from happening? I don't mind the recos but I'd rather it not interfere with my playlists.Thanks!-S*EDIT* Found out it...

  • Newbie
  • Just noticed today that the recommended songs list below my playlists start to autoplay once my playlist is over. How do I stop this from happening? I don't mind the recos but I'd rather it not inter...
  • Jacob
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Account
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change country with Facebook login

HiI have same issue that I want to change the country sitting. But it seems if I login with Facebook I can't change it. I know there is another post about the same problem two years ago, but I didn't see how it sovled. ( https://community.spotify.com...

  • Casual Listener
  • Hi I have same issue that I want to change the country sitting. But it seems if I login with Facebook I can't change it. I know there is another post about the same problem two years ago, but I didn...
  • abbychen78
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • Other
  • 407 Views
  • 2 replies
  • 0 likes

Solved!! Lost songs

I had to reinstall Spotify on my phone and all my songs are gone. I'm a premium member. How do I get them back?

  • Casual Listener
  • I had to reinstall Spotify on my phone and all my songs are gone. I'm a premium member. How do I get them back?
  • lrendon62773
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 442 Views
  • 2 replies
  • 0 likes

subscriptions

will i get charged if i cancel my 3 months deal before  it expires?

  • Newbie
  • will i get charged if i cancel my 3 months deal before  it expires?
  • Maxim
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

I can't log in

I already have an account for more than a year now but I used an other account for the last 6 months. Latelly I wanted to log in but it says the email and username are both incorrect or password. So I wanted to change my password but then it said tha...

  • Newbie
  • I already have an account for more than a year now but I used an other account for the last 6 months. Latelly I wanted to log in but it says the email and username are both incorrect or password. So ...
  • morgannamonett
  • Music Fan
  • 327 Views
  • 1 replies
  • 0 likes
  • Login
  • 327 Views
  • 1 replies
  • 0 likes

Paypal subscribtion fail

For a few weeks the 30-day free trial of Spotify has been going on. I made a Paypal account (my first, and it has 0.00 balance), and tried to login and subscribe for the trial, but for some reason everytime after I logg in, I get redirected to the Pa...

  • Casual Listener
  • For a few weeks the 30-day free trial of Spotify has been going on. I made a Paypal account (my first, and it has 0.00 balance), and tried to login and subscribe for the trial, but for some reason ev...
  • Bundy3193
  • Casual Listener
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Being charged twice for Premium when I didnt even sign up

I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE. Spotify Case # 04492922

  • Newbie
  • I used to have the Premium promotion for 3 months @ 0.99. I am now using the FREE version and I do not understand why I am being charged $1.08 TWICE.    Spotify Case # 04492922
  • stevethebags
  • Newbie
  • 672 Views
  • 2 replies
  • 0 likes
  • Premium
  • 672 Views
  • 2 replies
  • 0 likes

Charged every month despite free account, no reciepts or other accounts active

I have a free account, and have had a free account for the past 4 or so months and yet I am getting a charge on my credit card every month. I have verified with all of my email addresses that I do not have ANY receipts or confirmations for the charge...

  • Newbie
  • I have a free account, and have had a free account for the past 4 or so months and yet I am getting a charge on my credit card every month. I have verified with all of my email addresses that I do no...
  • Jacob
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Solved!! Pay for premium,but Only have free Spotify

HiI got a New phone and when logged on my Spotify Account again,all of my playlist r gone and I pay for premium Spotify,but at my account Its saying free. So what to Do??

  • Casual Listener
  • Hi I got a New phone and when logged on my Spotify Account again,all of my playlist r gone and I pay for premium Spotify,but at my account Its saying free. So what to Do??
  • Kinely40
  • Casual Listener
  • 481 Views
  • 2 replies
  • 0 likes
  • Account
  • 481 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't password reset don't remember e-mail address I created account with.

So I created the account I am using now just to hit the forums. I know my username for my prem. account just not the password or the e-mail address I used to create the account. Not my greatest moment I have always used Spotify on my phone and now ha...

  • Visitor
  • So I created the account I am using now just to hit the forums. I know my username for my prem. account just not the password or the e-mail address I used to create the account. Not my greatest momen...
  • MaryS
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • Account
  • 217 Views
  • 1 replies
  • 0 likes

Charged Me for 2 Subscriptions!! Student and Regular!

I tried signing up for the student discount but my college was not on the list of elligible schools. SO I BACKED OUT OF IT. Then signed up for the 30 day free trial to pay 9.99 NEXT MONTH. I was charged $5.29 for the student discount on the same prof...

  • Casual Listener
  • I tried signing up for the student discount but my college was not on the list of elligible schools. SO I BACKED OUT OF IT. Then signed up for the 30 day free trial to pay 9.99 NEXT MONTH. I was...
  • brandysb16
  • Casual Listener
  • 203 Views
  • 2 replies
  • 0 likes
  • 203 Views
  • 2 replies
  • 0 likes

Spotify says Im not premium member

I've signed up for premium and my desktop version and Iphone version both say it. But at time both will "reset" and will say I need to upgrade. All I have to do is sign out and sign back in. But my problem is I will have to redownload all my offline ...

  • Casual Listener
  • I've signed up for premium and my desktop version and Iphone version both say it. But at time both will "reset" and will say I need to upgrade. All I have to do is sign out and sign back in. But my p...
  • gg1231
  • Newbie
  • 1124 Views
  • 4 replies
  • 0 likes
  • 1124 Views
  • 4 replies
  • 0 likes

Paiement

Hi! Each month, my account is getting paid, but instead of only taking 9,99$ a month, it takes two times 9,99$ so each month they take 19,99$ of my account!How can i get a refound, or can I call someone? I can't find any phone number!

  • Newbie
  • Hi!  Each month, my account is getting paid, but instead of only taking 9,99$ a month, it takes two times 9,99$ so each month they take 19,99$ of my account! How can i get a refound, or can I ...
  • Bittencourt
  • Spotify Star
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

TRACING SPOTIFY ACCOUNT

Can somebody help me how to trace the account charged in my credit card number? I really don't remember if i clicked a link which creates an account here in spotify...I tried to contact the customer support of my credit card but they said I need to c...

  • Newbie
  • Can somebody help me how to trace the account charged in my credit card number? I really don't remember if i clicked a link which creates an account here in spotify...I tried to contact the customer ...
  • Maxim
  • Spotify Star
  • 631 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 631 Views
  • 1 replies
  • 0 likes