Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal.

[Beatbeka]

Hallo,

ich möchte gerne das Angebot "3 Monate testen - einen Zahlen" annehmen. Leider kommt bei Eingabe der Zahlungsmethode ständig die Meldung:

"Hoppla! Da ist wohl etwas schiefgegangen. Versuch es noch mal."

Egal welche meiner Kreditkarten oder wenn ich Paypal verwende.

Was stimmt da nicht?

[Beatbeka]

If I need to write in English: I want to be a premium member and want to have the "test 3 month - pay 1 month" offer in Germany.

But when i fill in my credit card data or paypal the always comes a "error message": "Something is wrong - try again".

What went wrong? 😕

[socali4]

same here! (germany as well)

[MichaelW]

Hi there,
Welcome at the Spotify Community!

Could you please try to:

• Clear your browser cache.

OR

• Use the incognito (private) mode of your browser.

OR

• Use another browser.

Please let me know if the above didn't work for you.

[OviiiOne]

Hi @Beatbeka , welcome to the community!

Thanks for the translation, I don't understand German 😛

Have you tried with another browser?

If it does'nt work, you should contact with Spotify Consumer Support filling this contact form, or tweeting to @SpotifyCares.

If you receive an automated email that leads you back to the community or help pages, reply to it (even if it's from "no-reply") and one of the Spotify team members will get back to you as soon as possible.

Don't forget to check your Spam Box 😉

Please, bear in mind that the support team takes within 24-48 h to reply back.

Edit:

Now YOU are faster than me @MichaelW ...

[socali4]

tried all of the above, it just wont work:((

[MichaelW]

I would suggest to get in touch with Spotify, so they can sort this out for you.

You may get in touch with Spotify via their Twitter page (@SpotifyCares), or by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

[Xtr3me]

I have the same Problem... (Switzerland)

[MichaelW]

We're getting some more reports about this issue. We already have escalated this, so Spotify should be aware of this issue soon!

[Pricilla]

Hi everyone, thanks for coming to the Spotify Community to reach out with your questions.

Please get in touch with us via the contact form and post your case # here so we can chase it up. 

You’ll hear from our team shortly, thanks!

[Xtr3me]

I've already contacted you, my Case #: 02140580

[Falco1980]

I've got the same problem. I already opened case # 02141453

[Jordi]

@Pricilla Could you take a look? 🙂

[C-Hoernsche]

Hi,

same problem for me.

My case number is #02147352

Regards

Timo

[razoor]

same here case # 02143783

[copsn]

same 

# 02144742

[uwe1963]

same for me

Case Nr # 02148925

[Jurl]

same here

# 02149615

Maybe this helps:

"NetworkError: 500 Internal Server Error - https://www.spotify.com/de/purchase/campaign/prepare/"

[bouuuuuu]

I have the same problem

Case # 02144638

[Ton_K]

Same here 😞

# 02150459