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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

75913 Views

28 replies

0 likes

  • 75913 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

93301 Views

9 replies

2 likes

Account
Login
  • 93301 Views
  • 9 replies
  • 2 likes

abonnement family

Bonjour, Je suis dans l'incomprehension totale par rapport a mon abonnement. Voila 2-3 semaines que j'ai pris un abonnement familial avec mon beau frere. Nous avons la meme adresse, je remplis correctement les informations et spotify premium se lance...

Newbie

Bonjour,    Je suis dans l'incomprehension totale par rapport a mon abonnement.    Voila 2-3 semaines que j'ai pris un abonnement familial avec mon beau frere. Nous avons la m...

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Solved!! Premium features not working on iPhone

I upgraded to Premium (currently on 30 day trial period, before it will transfer to the paid service), but I can't seem to go back and listen to songs again...? It keeps saying 'You have to upgrade to Premum to unlock this service'. Quite annoying, c...

Casual Listener

I upgraded to Premium (currently on 30 day trial period, before it will transfer to the paid service), but I can't seem to go back and listen to songs again...? It keeps saying 'You have to upgrade t...

arlidoginting

Newbie

687 Views

3 replies

0 likes

  • 687 Views
  • 3 replies
  • 0 likes

Account information won't change.

Hey guys , i've a huge problem. My Spotify account is connected with my Facebook account. I recently changed my Facebook name and mail-adress.When i check my Spotify account information it's still my old name and mail adress. WHY? It's kinnda annoyin...

Newbie

Hey guys , i've a huge problem.  My Spotify account is connected with my Facebook account. I recently changed my Facebook name and mail-adress. When i check my Spotify account information it's...

278 Views

0 replies

0 likes

Premium
  • 278 Views
  • 0 replies
  • 0 likes

Solved!! Email was changed and wasn’t me

My Spotify premium email address was changed and I didn’t do it. How do I get either my email back or get my billing information off that’s linked to that account? Already used Spotify’s “I STILL NEED HELP” button.

Visitor

My Spotify premium email address was changed and I didn’t do it. How do I get either my email back or get my billing information off that’s linked to that account? Already used Spotify’s “I STILL NEE...

jsannn

Community Legend

1179 Views

1 replies

0 likes

Account
Login
Security
  • 1179 Views
  • 1 replies
  • 0 likes

Account hacked help

My email has been changed without my doing and i have no access to my account.

Visitor

My email has been changed without my doing and i have no access to my account.

Maxim

Spotify Star

562 Views

1 replies

0 likes

Security
  • 562 Views
  • 1 replies
  • 0 likes

Premium Cancelled (Payment charged)

Hi Spotify, I cancelled my Spotify premium few months back, but Spotify still charged me every month $10.00 from my debit card. Please assist on this matter. Details from bank account statement: Spotify P042384DEA Stockholm 27 Nov 2017 93691851488

Newbie

Hi Spotify,   I cancelled my Spotify premium few months back, but Spotify still charged me every month $10.00 from my debit card. Please assist on this matter.  Details from bank account...

Maxim

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Pay with swedish card in the US

Hi, I'm trying to upgrade my account to Premium. I'm currently in the US and are trying to pay with my swedish credit card. It doesn't work because "Spotify is not avaliable in your country". Which isn't true... Will my account work here if I get som...

Newbie

Hi, I'm trying to upgrade my account to Premium. I'm currently in the US and are trying to pay with my swedish credit card. It doesn't work because "Spotify is not avaliable in your country". Which i...

Maxim

Spotify Star

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

How do you delete an account?

Recently I found out that someone created an account with my information and i just want to have everything removed.

Visitor

Recently I found out that someone created an account with my information and i just want to have everything removed.

Maxim

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

spotify email

I have a spotify account that I pay for spotify premium with. I have the account username but the email that the account was made with has been deleted. I also cannot figure out what my password is

Newbie

I have a spotify account that I pay for spotify premium with. I have the account username but the email that the account was made with has been deleted. I also cannot figure out what my password is

soulstone_83

Newbie

670 Views

1 replies

0 likes

  • 670 Views
  • 1 replies
  • 0 likes

Why can't I get the subscription for 99 cents

This pops up when I try to do it. "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium trial or subscription." I understand that I've got the offer before but why can't I do it again? It makes no sense. I...

Casual Listener

This pops up when I try to do it. "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium trial or subscription." I understand that I've got the offer befor...

Space12

Newbie

16064 Views

20 replies

6 likes

Subscription
  • 16064 Views
  • 20 replies
  • 6 likes

Email says Holiday Deal for $0.99 for 3 months, payed for it on credit card; cost me 99 Kroner

I got the email with the holiday deal for 0.99USD. Thought that looked like a great deal and proceeded and paid for it. Now i see i had to pay 99 NOK for it instead. I kinda feel duped and false advertising, as these two are clearly not the same amou...

Newbie

I got the email with the holiday deal for 0.99USD. Thought that looked like a great deal and proceeded and paid for it. Now i see i had to pay 99 NOK for it instead. I kinda feel duped and false adve...

JOJO57

Newbie

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

For 3 month 0.99 lira

Hi, I used the 7 day trial period.I now want to apply for a 3 month trial period, can I?

Newbie

Hi, I used the 7 day trial period.I now want to apply for a 3 month trial period, can I?

tegaharris

Newbie

657 Views

2 replies

0 likes

Account
Premium
Unlimited
  • 657 Views
  • 2 replies
  • 0 likes

Não consigo pagar com cartão de crédito Elo

Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O número é válido, o problema parece ser o ELO.Como faço p...

Regular

Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O númer...

Bittencourt

Spotify Star

10191 Views

25 replies

1 likes

  • 10191 Views
  • 25 replies
  • 1 likes

Login password problem...two accounts, one email address?

Hi all,I can't see to recover my password for one of my accounts. All email addresses have been tested in the password recovery page. One email addresses offers the option to reset the password for account A, but nothing for account B. Is it possible...

Newbie

Hi all, I can't see to recover my password for one of my accounts.  All email addresses have been tested in the password recovery page.  One email addresses offers the option to reset...

299 Views

0 replies

0 likes

Account
Login
  • 299 Views
  • 0 replies
  • 0 likes

wefdv

sfgtebcv

Regular

sfgtebcv

491 Views

0 replies

0 likes

  • 491 Views
  • 0 replies
  • 0 likes

Spotify year subscription overlap?

Hello, I've recently bought a spotify year subscription (of €99,-) on 26-12-2017.Normally I pay €9,90 every month. My monthly payment of this month happened on 26-12-2017, so on the same day I bought spotify for a year. Logically I would think my yea...

Visitor

Hello,   I've recently bought a spotify year subscription (of €99,-) on 26-12-2017. Normally I pay €9,90 every month. My monthly payment of this month happened on 26-12-2017, so on the same d...

thesingingeagle

Casual Listener

559 Views

1 replies

0 likes

Account
Premium
Subscription
  • 559 Views
  • 1 replies
  • 0 likes

I can't update my email on Facebbok to link my account

I have spotify premium. I have tried multiple times to p update my email address. It has been updated on Facebook for a couple weeks but the changes have yet to be relected in Spotify. I have removed the Facebook link and relinked it but that didn't ...

Newbie

I have spotify premium.  I have tried multiple times to p update my email address. It has been updated on Facebook for a couple weeks but  the changes have yet to be relected in Spotify.&nb...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Not wanting to login

I can not login to my Spotify it not wanting to register my email cause I don’t remember my password and when I try to get a new password it says my email is not registered but then I try to make a new account and it say this email is already registe...

Newbie

I can not login to my Spotify it not wanting to register my email cause I don’t remember my password and when I try to get a new password it says my email is not registered but then I try to make a n...

208 Views

0 replies

0 likes

Account
Login
  • 208 Views
  • 0 replies
  • 0 likes

bought wrong premium

Hello i just bought the spotify premium account and when i realized it was too late to change with the student one, so i cancelled my premium account ( but it was already paid i think ) and i re-bought the good one. So my question is, like i already ...

Newbie

Hello i just bought the spotify premium account and when i realized it was too late to change with the student one, so i cancelled my premium account ( but it was already paid i think ) and i re-boug...

339 Views

0 replies

0 likes

Account
Premium
  • 339 Views
  • 0 replies
  • 0 likes