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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Alice_ab
  • Visitor
  • 172796 Views
  • 186 replies
  • 13 likes
  • Account
    Free
  • 172796 Views
  • 186 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Gig Goer
  • 11370 Views
  • 6 replies
  • 11 likes
  • Security
  • 11370 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 515997 Views
  • 986 replies
  • 113 likes
  • Account
  • 515997 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126019 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126019 Views
  • 74 replies
  • 12 likes

Account information won't change.

Hey guys , i've a huge problem. My Spotify account is connected with my Facebook account. I recently changed my Facebook name and mail-adress.When i check my Spotify account information it's still my old name and mail adress. WHY? It's kinnda annoyin...

  • Newbie
  • Hey guys , i've a huge problem.  My Spotify account is connected with my Facebook account. I recently changed my Facebook name and mail-adress. When i check my Spotify account information it's...
  • 230 Views
  • 0 replies
  • 0 likes
  • Premium
  • 230 Views
  • 0 replies
  • 0 likes

Solved!! Email was changed and wasn’t me

My Spotify premium email address was changed and I didn’t do it. How do I get either my email back or get my billing information off that’s linked to that account? Already used Spotify’s “I STILL NEED HELP” button.

  • Visitor
  • My Spotify premium email address was changed and I didn’t do it. How do I get either my email back or get my billing information off that’s linked to that account? Already used Spotify’s “I STILL NEE...
  • jsannn
  • Community Legend
  • 1078 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 1078 Views
  • 1 replies
  • 0 likes

Account hacked help

My email has been changed without my doing and i have no access to my account.

  • Visitor
  • My email has been changed without my doing and i have no access to my account.
  • Maxim
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Security
  • 454 Views
  • 1 replies
  • 0 likes

Premium Cancelled (Payment charged)

Hi Spotify, I cancelled my Spotify premium few months back, but Spotify still charged me every month $10.00 from my debit card. Please assist on this matter. Details from bank account statement: Spotify P042384DEA Stockholm 27 Nov 2017 93691851488

  • Newbie
  • Hi Spotify,   I cancelled my Spotify premium few months back, but Spotify still charged me every month $10.00 from my debit card. Please assist on this matter.  Details from bank account...
  • Maxim
  • Spotify Star
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Pay with swedish card in the US

Hi, I'm trying to upgrade my account to Premium. I'm currently in the US and are trying to pay with my swedish credit card. It doesn't work because "Spotify is not avaliable in your country". Which isn't true... Will my account work here if I get som...

  • Newbie
  • Hi, I'm trying to upgrade my account to Premium. I'm currently in the US and are trying to pay with my swedish credit card. It doesn't work because "Spotify is not avaliable in your country". Which i...
  • Maxim
  • Spotify Star
  • 589 Views
  • 1 replies
  • 0 likes
  • 589 Views
  • 1 replies
  • 0 likes

How do you delete an account?

Recently I found out that someone created an account with my information and i just want to have everything removed.

  • Visitor
  • Recently I found out that someone created an account with my information and i just want to have everything removed.
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

spotify email

I have a spotify account that I pay for spotify premium with. I have the account username but the email that the account was made with has been deleted. I also cannot figure out what my password is

  • Newbie
  • I have a spotify account that I pay for spotify premium with. I have the account username but the email that the account was made with has been deleted. I also cannot figure out what my password is
  • soulstone_83
  • Newbie
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Why can't I get the subscription for 99 cents

This pops up when I try to do it. "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium trial or subscription." I understand that I've got the offer before but why can't I do it again? It makes no sense. I...

  • Casual Listener
  • This pops up when I try to do it. "Unfortunately, you're ineligible for this offer because you've previously signed up for a Premium trial or subscription." I understand that I've got the offer befor...
  • Space12
  • Newbie
  • 15511 Views
  • 20 replies
  • 6 likes
  • Subscription
  • 15511 Views
  • 20 replies
  • 6 likes

Email says Holiday Deal for $0.99 for 3 months, payed for it on credit card; cost me 99 Kroner

I got the email with the holiday deal for 0.99USD. Thought that looked like a great deal and proceeded and paid for it. Now i see i had to pay 99 NOK for it instead. I kinda feel duped and false advertising, as these two are clearly not the same amou...

  • Newbie
  • I got the email with the holiday deal for 0.99USD. Thought that looked like a great deal and proceeded and paid for it. Now i see i had to pay 99 NOK for it instead. I kinda feel duped and false adve...
  • JOJO57
  • Newbie
  • 388 Views
  • 2 replies
  • 0 likes
  • 388 Views
  • 2 replies
  • 0 likes

For 3 month 0.99 lira

Hi, I used the 7 day trial period.I now want to apply for a 3 month trial period, can I?

  • Newbie
  • Hi, I used the 7 day trial period.I now want to apply for a 3 month trial period, can I?
  • tegaharris
  • Newbie
  • 597 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 597 Views
  • 2 replies
  • 0 likes

Não consigo pagar com cartão de crédito Elo

Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O número é válido, o problema parece ser o ELO.Como faço p...

  • Regular
  • Estou tentando, pela segunda vez, assinar o Spotify. Embora o sistema diz que aceita Elo, quando entro com os dados do cartão recebo a mensagem "Insira um número de cartão de crédito válido". O númer...
  • Bittencourt
  • Spotify Star
  • 9686 Views
  • 25 replies
  • 1 likes
  • 9686 Views
  • 25 replies
  • 1 likes

Login password problem...two accounts, one email address?

Hi all,I can't see to recover my password for one of my accounts. All email addresses have been tested in the password recovery page. One email addresses offers the option to reset the password for account A, but nothing for account B. Is it possible...

  • Newbie
  • Hi all, I can't see to recover my password for one of my accounts.  All email addresses have been tested in the password recovery page.  One email addresses offers the option to reset...
  • 260 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 260 Views
  • 0 replies
  • 0 likes

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  • Regular
  • sfgtebcv
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Solved!! Spotiy Family & gift card

Hi, i'm having trouble to recharge my account using credit card,for this reason i bought a gift card to pay with, but i'm receiving an error saying that th premium account specified cannot be used with my account. How can i do to use this gift card t...

  • Newbie
  • Hi, i'm having trouble to recharge my account using credit card, for this reason i bought a gift card to pay with, but i'm receiving an error saying that th premium account specified cannot be used ...
  • therek13
  • Newbie
  • 15271 Views
  • 12 replies
  • 2 likes
  • Premium
    Subscription
  • 15271 Views
  • 12 replies
  • 2 likes

Spotify year subscription overlap?

Hello, I've recently bought a spotify year subscription (of €99,-) on 26-12-2017.Normally I pay €9,90 every month. My monthly payment of this month happened on 26-12-2017, so on the same day I bought spotify for a year. Logically I would think my yea...

  • Visitor
  • Hello,   I've recently bought a spotify year subscription (of €99,-) on 26-12-2017. Normally I pay €9,90 every month. My monthly payment of this month happened on 26-12-2017, so on the same d...
  • thesingingeagle
  • Casual Listener
  • 499 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 499 Views
  • 1 replies
  • 0 likes

I can't update my email on Facebbok to link my account

I have spotify premium. I have tried multiple times to p update my email address. It has been updated on Facebook for a couple weeks but the changes have yet to be relected in Spotify. I have removed the Facebook link and relinked it but that didn't ...

  • Newbie
  • I have spotify premium.  I have tried multiple times to p update my email address. It has been updated on Facebook for a couple weeks but  the changes have yet to be relected in Spotify.&nb...
  • 356 Views
  • 0 replies
  • 0 likes
  • 356 Views
  • 0 replies
  • 0 likes

Not wanting to login

I can not login to my Spotify it not wanting to register my email cause I don’t remember my password and when I try to get a new password it says my email is not registered but then I try to make a new account and it say this email is already registe...

  • Newbie
  • I can not login to my Spotify it not wanting to register my email cause I don’t remember my password and when I try to get a new password it says my email is not registered but then I try to make a n...
  • 185 Views
  • 0 replies
  • 0 likes
  • Account
    Login
  • 185 Views
  • 0 replies
  • 0 likes

bought wrong premium

Hello i just bought the spotify premium account and when i realized it was too late to change with the student one, so i cancelled my premium account ( but it was already paid i think ) and i re-bought the good one. So my question is, like i already ...

  • Newbie
  • Hello i just bought the spotify premium account and when i realized it was too late to change with the student one, so i cancelled my premium account ( but it was already paid i think ) and i re-boug...
  • 291 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 291 Views
  • 0 replies
  • 0 likes

Problema con registrar a integrantes del paquete familiar

Me llego un correo indicandome lo siguiente: "No pudimos confirmar que la dirección de fiore_jun29@hotmail.com fuera la misma que la tuya. Por eso, le pedimos que verificara su cuenta. (Ver términos)." y por otros dos correos mas que habia agregado a...

  • Newbie
  • Me llego un correo indicandome lo siguiente: "No pudimos confirmar que la dirección de fiore_jun29@hotmail.com fuera la misma que la tuya. Por eso, le pedimos que verificara su cuenta. (Ver térm...
  • Juanbermudez76
  • Newbie
  • 2780 Views
  • 11 replies
  • 1 likes
  • 2780 Views
  • 11 replies
  • 1 likes