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How can I make my upgrade to premium instant

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How can I make my upgrade to premium instant

A payment didn't take on my premium subscription (unsure why, funds were there and card details are still valid) so I automatically went down to the free version.
I have updated my card details but it's saying it won't charge or renew until 1/4/16 which is ages away. I would like to use premium straight away, how can I do this?

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Marked as solution

Hey @Rgp_1806, Welcome to the community! 🙂

 

This doesn't sound right, you should have premium if you have been charged.

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

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2 Replies
Marked as solution

Hey @Rgp_1806, Welcome to the community! 🙂

 

This doesn't sound right, you should have premium if you have been charged.

 

Here's what to try if you've upgraded to Premium but don't see it in the app.

 

  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

It's also possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.

Great, I've had s play around and think I'm sorted!

Thanks!

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