How can i change "country" in my profile.

[Gracejeong]

I've tried to pay for premium service but the link page is written in Taiwanese and don't accept my credit card as mine is overseas credit card.
Turns out, country in my profile was selected as Taiwan there is no other country option to change. I logged in via Facebook account so I thought there must be a problem on FB. There is no such a country or nationality selection on FB.
How can i change the country column in my profile?

[Bearfootrecords · Accepted solution]

Hi @Gracejeong thanks for posting in the Spotify Community.

 
First, check your IP address here.
After that, compare it to the country shown in your profile. If you're running a VPN or Proxy server then make sure it's also set to the country you wish to be in. 
 
As you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there but try this alternative in the meantime if all else fails.
 
Change your payment method (if you used one for Premium) to match your country too. Use a card registered to the country you wish it to be associated with on this page. 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

[Bearfootrecords · Accepted solution]

Hey @Gracejeong how did you get on with this? It would be really great for the Spotify Community, If it solved your problem that is, to mark the post as solved so others with similiar issues can more easily solve them. 

Thanks 🙂

[Gracejeong]

Thanks for your your reply. I have followed the steps you have suggested. It turns out my VPN is using Taiwan IP address so I assumed that was the reason why my current country is saved as Taiwan automatically and the payment page detects me to Taiwanese one.
Let me try with other counties VPN and see whether it works.
Cheers.

[jonutiford]

These steps did not work for me. I recently moved from Canada to the United States and I am picking up the correct IP address but I cannot change the country because it is greyed out.

[osornios]

Hey @jonutiford

If you opened your account with Facebook, your country is tied to the country shown in your Facebook account, so you may need to change it there.

Also, your payment method (if you used one for Premium) must match your country too, so you may need to delete it to update countries.

Hope it helps. 🙂