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How do I cancel a subscription for someone with Alzheimers when we don't know email, ID or password

How do I cancel a subscription for someone with Alzheimers when we don't know email, ID or password

My father-in-law has a $9.99/month Spotify subscription, which he hasn't used in at least a year.   He has Alzheimers and Parkinson's.   Recently my wife (his daughter and I put him in a nursing home.   We want to cancel his account/subscription but we don't know his email, ID or password.   He has no memory either.    Thanks for any help!

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1 Reply

Hey @Jsalsini,

 

Thanks for reaching out about this in the Community!

 

We'd recommend you reach out to our Customer Support team here. They'll be able to find the account in question using payment info and cancel the subscription.

 

Hope this helps 🙂

 

Don't hesitate to reach out again if you have questions.

 

 

AlexModerator
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