How do I stop someone hacking my spotify

[smitdebbie]

Someone keeps hacking my account. I have changed my password and logged everyone out countless times. I have removed all 3rd party apps and followed all the suggested steps to secure my account a couple of times but after a few days someone manage to login in again. Each time from a different country.

[Joan]

Hi there @smitdebbie 

Sorry to see this has happened to you! You may click here and here to find relevant info how to secure your account. In addition to that, consider trying the following:

• Secure your email address and replace it witha different if necessary
• Perform a virus scan across all your devices
• If your account is connected to Facebook, Google or Apple ID, secure those too.

Hope this helps.

[smitdebbie]

Good day
I have tried all of the suggested and also changing my email on my spotify
account. I also changed my Google account information and passwords. I have
also logged out everywhere and has only logged in with my phone, I also did
remove all saved passwords on my Google account and phone. None of these
steps worked for me.

[Lyubka]

Hey @smitdebbie,

Thanks for getting back to us.

We can't make any account related actions here in the Community because we don't have access to such systems and tools. It's best you get in touch with our Customer Support team via one of the channels here as they can take a closer look into the matter and help you further.
 

If the issue continues, creating new account and closing the old one might be the best solution. If everything seems fine on the new account, you can transfer all your saved content over in a few easy steps - just check out this Spotify Answer for more info.

Hope this helps. Take care 🙂 

[12w21w21]

Hello Team.

2FA is the standard to secure accounts. I also am hacked regularly with play lists altered, music taken control off and etc. Text message 2FA seem to be the most viable regarding hackers can still steal your log in for time code app.

[Lourayyd]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

why does my droid keep switching to IPHONE forcing me to listen to music that I don't listen to?