Help Wizard

Step 1


How do i solve this problem?

How do i solve this problem?

My account is premium but in the app it appears as "free". How do I solve this?
1 Reply

Hey @ericooreis7, welcome to the Community!


  • Check your subscription page. Your status should be Premium. 
  • If you're on Premium, try signing out and back into the app. 
  • If it says Free, check the receipt Spotify sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.


If you've tried all the steps above, please click here. It'll then take you through a survey to point you in the right direction: 

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