Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
When I try to activate 30 days free trial with my PayPal account the https://www.spotify.com/us/purchase/panel/ page becomes empty after I confirm everything on PayPal site. What is the problem?
Hi!I'm a student at University Of the People - US online University. It has all the required accreditations in US. I uploaded all the possible documents to SheerID, but still no luck with the student discount. No response from their Customer support.
Dear Spotify,My bank notifies me that I'm about to be billed for Spotify premium. I cancelled the service months ago and haven't been using Spotify since. I have now cancelled my subscription but I wish to not be billed. Thank you for input!
I had a Spotify Premium profile voor 3 months. I cancelled it on the last day, but I still had to pay 10 euros for the next month, that isn't a problem at all, but on my profile they say that I don't have premium, so I paid for nothing? Please fix th...
I want to pre-pay a year of Spotify Premium for a friend in South Africa. Spotify is not yet available over there. Will she be able to renew her subscription when the year finishes, using her South African credit card?
Hello,Although the cost is 9,99/monthly TL in Turkey, I could never pay this payment. I always pay 10,33 TL. I know it is not huge but I just wonder why. However, this difference is not seen my credit card bill.I am using the virtual card to pay the ...
I am just wondering whether, having set up an account with a University student email, if I change the email, will I lose my student discount? I don't want the emails going to my Uni account, but don't want to lose the student discount. Thanks, atoha...
I paid a subscription for three months and I'm unable to play my music offline. I have been every since I started with you guys and now I need help listening to it. I turned on to play offline and nothing. ...helllppp
Hello, this morning on my way to class, my songs through spotify were being changed on me from a device called "Spotify connect". Within 10 minutes, someone changed the email on me and I have no way of canceling my account through spotify so that the...
So Ive had spotify premium for a few years now and its great. The other day I accidentally logged out on my primary device. When i tried to log back in it wouldnt work so naturally i went through the password reset. It said it sent an email to me but...
Hello. Last year I deleted my facebook, disconnect it from spotify but it keeps showing my (very old) facebook profile pic on Discover Weekly playlist. I don't have another facebook account and I would like to know if it's possible to remove this pic...
Hi I have started an account for my studio and want people to be able to access it however when you search my user name or even my keywords it says No profiles match this. How can I set it so that people are able to search and find my account/profile...
So over the weekend my facebook account was logged in by someone who wasn't me. Because of this facebook locked me out and won't let me log back in until they "review my ID". I wouldn't have really cared to get my facebook back if it wasn't for the f...
Hi,I somehow cannot log into spotify (premium) with my login data. This has been going on for several months now. I am still paying via paypal. There is no way to change settings because of this. I just cancelled transactions via paypal. I need to de...
I had premium and then my family got the family pack. I added myself into it so is my old premium account cancelled now?
Hey everyone, I have the issue that I can't unsubscribe my premium account because I have already deleted my facebook account. The main problem is that it still charges 9,99€ every month even though my account doesn`t exist on FB.How the **bleep** am...
Hey, I logged on to sptify on my internet browser to recover a playlist and somehow i managed to press the 'revoke acces'-button on some of the apps. How do I undo this?
i had a premium account and paid my monthly subscription on 7th Feb. on 16th Feb i upgraded to family account and was charged the full €14.99 on 27/02. as i had already paid 9.99 for the month of february i should not have to pay the full subscriptio...
I cancelled my payment back in August but you're still taking the £4.99 each month but then also emailing me to say the payment has failed, I'm looking for a refund for this issue.