Superuser Contribution Cancelled premium but account hasn't changed back to a free account

I used the 30 day premium trial and it was due to end on 30th August. I cancelled the subscription on 29th August yet my account says it will remain premium until late October! I shouldn't have been charged as the text I received at the start of the ...

• lorenapearch
• Casual Listener
• I used the 30 day premium trial and it was due to end on 30th August. I cancelled the subscription on 29th August yet my account says it will remain premium until late October! I shouldn't have been ...
• 2016-08-30 9:24:17 AM
• 2017-03-07 8:49:01 AM
• Jimmmyjojeffrey
• Newbie
• 518 Views
• 3 replies
• 0 likes

Spotify Premium to Premium Family Billing Question!

Hi Guys, I've been invited to Spotify Family Premium by a housemate. I currently have Spotify Premium and I want to accept the invitation but I noticed that only a day ago I was charged my monthly Spotify premium fee of $11.99. My question is...do I ...

• Nathan_Lee
• Casual Listener
• Hi Guys,   I've been invited to Spotify Family Premium by a housemate. I currently have Spotify Premium and I want to accept the invitation but I noticed that only a day ago I was charged my m...
• 2017-03-07 7:42:03 AM
• 2017-03-07 8:47:42 AM
• Maxim
• Spotify Star
• 273 Views
• 5 replies
• 0 likes

Family premuim

Ive gotten a invitation like a week ago to join family plan and i enterd the adress and last night they canceled it because I forgot to verify my adress and today i verified it and still nothing

• Akajuni526
• Newbie
• Ive gotten a invitation like a week ago to join family plan and i enterd the adress and last night they canceled it because I forgot to verify my adress and today i verified it and still nothing
• 2017-03-07 7:19:28 AM
• 2017-03-07 7:27:13 AM
• Jacob
• Community Legend
• 172 Views
• 1 replies
• 0 likes

Premium

I logged into spotify using my Facebook account and was paying spotify premium off there. My Facebook was then hacked meaning I had to create a new one. I'm still paying premium for the other account but I can't cancel it because I can't login into t...

• Camsey17
• Newbie
• I logged into spotify using my Facebook account and was paying spotify premium off there. My Facebook was then hacked meaning I had to create a new one. I'm still paying premium for the other account...
• 2017-03-06 12:29:16 AM
• 2017-03-07 7:05:36 AM
• Jacob
• Community Legend
• 163 Views
• 1 replies
• 0 likes
• Premium

Accidentally purchased Premium on the wrong account

I wasn't paying attention and I purchased the Premium Spotify Student on my friend's account instead of mine, with my card. He was still logged in and I thought I was on my account, but I was not. I would like a refund please.

• blaizeyboo
• Newbie
• I wasn't paying attention and I purchased the Premium Spotify Student on my friend's account instead of mine, with my card. He was still logged in and I thought I was on my account, but I was not. I ...
• 2017-03-06 11:35:06 PM
• 2017-03-07 6:29:58 AM
• Maxim
• Spotify Star
• 164 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Help

I had Spotify in my old phone now that I got my new phone I can't find any of my music how do I get the music I had already downloaded?

• Jess06
• Newbie
• I had Spotify in my old phone now that I got my new phone I can't find any of my music how do I get the music I had already downloaded?
• 2017-03-07 3:43:39 AM
• 2017-03-07 6:29:03 AM
• Maxim
• Spotify Star
• 169 Views
• 1 replies
• 0 likes

Debra Cirotti is on a Family plan & being charged on my BankAmericard.

You are billing me & I'm on a Family plan.

• DebraCirotti
• Casual Listener
• You are billing me & I'm on a Family plan.
• 2017-03-07 4:31:26 AM
• 2017-03-07 4:34:13 AM
• DebraCirotti
• Casual Listener
• 175 Views
• 1 replies
• 0 likes
• Account
  Premium

old account with facebook/ new account

i had an account with facebook linked so i made a new one and when it asked me to add friends i linked facebook to the new account but now i can not log in to cancel my subscription on my old one........ helpppppppp!!!!

• hellykoward2
• Casual Listener
• i had an account with facebook linked so i made a new one and when it asked me to add friends i linked facebook to the new account but now i can not log in to cancel my subscription on my old one.......
• 2017-03-07 2:52:21 AM
• 2017-03-07 4:30:52 AM
• hellykoward2
• Casual Listener
• 437 Views
• 2 replies
• 0 likes
• Account

Superuser Contribution Failed gift card premium subscription

Hello! I need some help... I have had Spotify premium for a year and haven't had any problems with it until this last time. I received a $30 or 3 month Spotify gift card for Premium. When I redeemed the code I got an email of the receipt. After I wen...

• K147
• Newbie
• Hello! I need some help... I have had Spotify premium for a year and haven't had any problems with it until this last time. I received a $30 or 3 month Spotify gift card for Premium. When I redeemed ...
• 2016-12-27 12:31:59 AM
• 2017-03-07 4:12:18 AM
• emilyseitz
• Newbie
• 355 Views
• 2 replies
• 0 likes

Family account

Uppgradeded to family account...And now will everyone in the family have access to the old playlists, any chance to share them? If possibly how will Ido that? many thanks

• bh69
• Newbie
• Uppgradeded to family account...And now will everyone in the family have access to the old playlists, any chance to share them? If possibly how will Ido that? many thanks  
• 2017-03-06 9:58:29 PM
• 2017-03-07 3:16:55 AM
• Bittencourt
• Spotify Star
• 257 Views
• 3 replies
• 0 likes

Whats their contact number

• QueenB87
• Newbie
• 2017-03-06 12:39:24 AM
• 2017-03-07 2:46:00 AM
• user-removed
• Not applicable
• 217 Views
• 1 replies
• 0 likes

Charged twice per month

i am getting charged twice..not sure what happened...im getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few months now and i cant get rid of it

• Firefly70
• Newbie
• i am getting charged twice..not sure what happened...im  getting charged $9.99 and $14.99 for family also..i only signed up for $14.99 version (family)...HELP...its been going on for a few month...
• 2017-03-06 12:39:39 AM
• 2017-03-07 2:37:18 AM
• user-removed
• Not applicable
• 168 Views
• 1 replies
• 0 likes

Hacked account

My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to email me but haven't heard anything yet, this is an u...

• aaronantihero
• Newbie
• My account has been hacked, they changed the email and password, how is your security so weak, I want my account back. I attempted to contact Spotify and it just emails the hacker, I asked them to em...
• 2017-03-06 12:32:50 AM
• 2017-03-07 1:40:02 AM
• Ivc1987
• Newbie
• 170 Views
• 1 replies
• 0 likes
• Account
  Premium
  Security
  Subscription

I was charged twice for a student account

It charged my account twice

• Ben3557
• Newbie
• It charged my account twice
• 2017-03-06 11:56:09 PM
• 2017-03-06 12:18:04 AM
• KatesHere
• Community Legend
• 163 Views
• 1 replies
• 0 likes

Canceled facebook, cant access spotify, still being charged for premium, HELP!!!

I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account. I have tried everything to log in, contact spotify and facebook, but thi...

• nwboogie
• Newbie
• I signed up with spotify premium through my old facebook account, then without considering the consequence, I canceled facebook months ago and lost access to my spotify account.  I have tried ev...
• 2017-03-06 9:19:46 PM
• 2017-03-06 12:15:42 AM
• KatesHere
• Community Legend
• 216 Views
• 1 replies
• 0 likes

Unauthorized email change and no response from customer support

I believe you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse to remedy the problem. Has anyone else experience this an...

• Ctharmon
• Newbie
• I believe  you account has been hacked. My email, and password have been changed without my authorization. Furthermore, I've sent customer support numerous messages,many they have so far refuse ...
• 2017-03-06 10:41:26 PM
• 2017-03-06 12:04:27 AM
• KatesHere
• Community Legend
• 536 Views
• 1 replies
• 0 likes
• Security

Tried to establish a student subscription- rejected, but charged me twice

Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account. My spotify account is still on free status- Cant find a customer service email or ph#

• kmitchell99
• Newbie
• Was charged twice- but have no acount of a receipt in my Spotify account history- I can see I was charged in my checking account.   My spotify account is still on free status-  Cant find...
• 2017-03-06 11:13:33 PM
• 2017-03-06 11:59:10 PM
• KatesHere
• Community Legend
• 206 Views
• 1 replies
• 0 likes

Family premium, cannot confirm address?

Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this user." Why????

• Lulofrubber
• Newbie
• Hi, My friend who is currently residing with me, has invited me to join the Spotify family premium. However, when I try to verify the details, it says: "we couldn't confirm you are living with this u...
• 2017-03-06 11:52:18 PM
• 2017-03-06 11:58:32 PM
• Jacob
• Community Legend
• 425 Views
• 1 replies
• 0 likes