Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
287441 Views
529 replies
34 likes
I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Casual Listener
540314 Views
990 replies
114 likes
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Casual Listener
129601 Views
74 replies
12 likes
I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9.99 every month, also, all of my songs have disappe...
I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9...
Casual Listener
230 Views
2 replies
0 likes
Hello, My name is Gökay KAHRAMAN. I am a Spotify Family Premium user since 08.06.2016. Last night suddenly my phone and computer logged out from Spotify and I could not connect with my E-mail and password as usual. Then i tried to log in with my conn...
Hello, My name is Gökay KAHRAMAN. I am a Spotify Family Premium user since 08.06.2016. Last night suddenly my phone and computer logged out from Spotify and I could no...
Newbie
322 Views
2 replies
0 likes
Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people who are young aren't allowed to have FB at an old or ...
Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people wh...
Spotify Star
221 Views
3 replies
0 likes
Hey guys, I want to know where will Spotify be available in Israel.Thanks in advance!
Hey guys, I want to know where will Spotify be available in Israel. Thanks in advance!
Spotify Star
1138 Views
1 replies
4 likes
Hola me llego un correo donde dice que no pudieron comprobar la dirección de mis familiares y que los quitaran de mi cuenta, que ellos tienen que verificar pero a ellos no les ha llegado nada
Hola me llego un correo donde dice que no pudieron comprobar la dirección de mis familiares y que los quitaran de mi cuenta, que ellos tienen que verificar pero a ellos no les ha llegado nada
Moderator
222 Views
1 replies
0 likes
las invitaciones pendientes enviados de la cuenta premiun cuando caducan, he enviado 4 por error de como agregar a un familiar
las invitaciones pendientes enviados de la cuenta premiun cuando caducan, he enviado 4 por error de como agregar a un familiar
Moderator
868 Views
1 replies
0 likes
I'm using spotify premium for family and when I try to set the device password using the link sent to my email, I am receiving an error message: "Oh no!Something has gone wrong!But don't be sad.You can try again a little bit later."
I'm using spotify premium for family and when I try to set the device password using the link sent to my email, I am receiving an error message: "Oh no! Something has gone wrong! But don't be sad. ...
Newbie
256 Views
1 replies
0 likes
I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?
I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?
Moderator
225 Views
1 replies
0 likes
I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The account is still under my email so I can't invite ...
I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The...
Spotify Star
168 Views
1 replies
0 likes
Hello! I have such a problem. A month ago, I opened a new bank account and and accordingly registered a new card with which I pay for spotify services. Found that in February spotify twice wrote off my money, from both bank accounts. Is it possible t...
Hello! I have such a problem. A month ago, I opened a new bank account and and accordingly registered a new card with which I pay for spotify services. Found that in February spotify twice wrote...
Not applicable
220 Views
1 replies
0 likes
Dear Spotify, Referring to the matter above. I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I've lost my premium account. Please fix this ASAP or else I am going to use...
Dear Spotify, Referring to the matter above. I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I...
Community Legend
539 Views
1 replies
0 likes
Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?
Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?
Moderator
199 Views
1 replies
0 likes
I was on the phone withPS support and they checked thru everything and said it's a problem on spotifys ends I can't log in to my account it says "error connect to playstation Network please try again later"
I was on the phone withPS support and they checked thru everything and said it's a problem on spotifys ends I can't log in to my account it says "error connect to playstation Network please try again...
167 Views
0 replies
0 likes
So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help
So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help
Community Legend
177 Views
1 replies
0 likes
When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like to get the free 7 day trial. Please help.
When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like...
Spotify Star
184 Views
1 replies
0 likes
I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.
Not applicable
180 Views
1 replies
0 likes
Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me without ever changing it. Also my Facebook info that gets s...
Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me wi...
172 Views
0 replies
0 likes
Hi,I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American account, and have now joined my 'family premium' accoun...
Hi, I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American ac...
Not applicable
259 Views
1 replies
0 likes
I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twice !!
I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twic...
Community Legend
263 Views
3 replies
0 likes
