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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

287441 Views

529 replies

34 likes

Account
Free
  • 287441 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13626 Views

6 replies

11 likes

Security
  • 13626 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

540314 Views

990 replies

114 likes

Account
  • 540314 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129601 Views

74 replies

12 likes

Account
Login
Premium
  • 129601 Views
  • 74 replies
  • 12 likes

Problem with Spotify premium after getting a new phone

I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9.99 every month, also, all of my songs have disappe...

Casual Listener

I am a premium user, I had hundreds of songs on my phone, however, I got a new phone today, logged in to Spotify on the new phone, and suddenly its saying I am NOT a premium user even though I pay £9...

Morg7

Casual Listener

230 Views

2 replies

0 likes

  • 230 Views
  • 2 replies
  • 0 likes

My Account is Hacked or Stolen

Hello, My name is Gökay KAHRAMAN. I am a Spotify Family Premium user since 08.06.2016. Last night suddenly my phone and computer logged out from Spotify and I could not connect with my E-mail and password as usual. Then i tried to log in with my conn...

Casual Listener

Hello,   My name is Gökay KAHRAMAN.   I am a Spotify Family Premium user since 08.06.2016.   Last night suddenly my phone and computer logged out from Spotify and I could no...

Angedunkl

Newbie

322 Views

2 replies

0 likes

Account
Other
Premium
Security
Subscription
  • 322 Views
  • 2 replies
  • 0 likes

facebook

Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people who are young aren't allowed to have FB at an old or ...

Casual Listener

Spotify we should be able to listen to music without Facebook some of us are too young to have FB you guys are basically hypocrites because FB is basically for 17 year olds or something yet people wh...

Maxim

Spotify Star

221 Views

3 replies

0 likes

Account
  • 221 Views
  • 3 replies
  • 0 likes

Spotify in Israel

Hey guys, I want to know where will Spotify be available in Israel.Thanks in advance!

Newbie

Hey guys, I want to know where will Spotify be available in Israel. Thanks in advance!

Maxim

Spotify Star

1138 Views

1 replies

4 likes

  • 1138 Views
  • 1 replies
  • 4 likes

Superuser Contribution Problemas con cuenta familiar

Hola me llego un correo donde dice que no pudieron comprobar la dirección de mis familiares y que los quitaran de mi cuenta, que ellos tienen que verificar pero a ellos no les ha llegado nada

Newbie

Hola me llego un correo donde dice que no pudieron comprobar la dirección de mis familiares y que los quitaran de mi cuenta, que ellos tienen que verificar pero a ellos no les ha llegado nada

Maria_B

Moderator

222 Views

1 replies

0 likes

Account
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution las invitaciones pendientes de la cuenta premiun

las invitaciones pendientes enviados de la cuenta premiun cuando caducan, he enviado 4 por error de como agregar a un familiar

Casual Listener

las invitaciones pendientes enviados de la cuenta premiun cuando caducan,   he enviado 4 por error de como agregar a un familiar

Maria_B

Moderator

868 Views

1 replies

0 likes

  • 868 Views
  • 1 replies
  • 0 likes

Unable to set device password

I'm using spotify premium for family and when I try to set the device password using the link sent to my email, I am receiving an error message: "Oh no!Something has gone wrong!But don't be sad.You can try again a little bit later."

Newbie

I'm using spotify premium for family and when I try to set the device password using the link sent to my email, I am receiving an error message: "Oh no! Something has gone wrong! But don't be sad. ...

alexse

Newbie

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family doesn't work abroad

I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?

Newbie

I'm from Holland and in Australia at the moment. But my spotify premium family doesn't work. How can I fix this?

Maria_B

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Family Account meshed into one??

I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The account is still under my email so I can't invite ...

Newbie

I had a spotify account, added my dad using spotify's website, and now the account is one with all the playlists and saved songs shared, his profile picture, and we can't listen at the same time. The...

Bittencourt

Spotify Star

168 Views

1 replies

0 likes

  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment after changing bank account

Hello! I have such a problem. A month ago, I opened a new bank account and and accordingly registered a new card with which I pay for spotify services. Found that in February spotify twice wrote off my money, from both bank accounts. Is it possible t...

Newbie

Hello! I have such a problem. A month ago, I opened a new bank account and and accordingly registered a new card with which I pay for spotify services. Found that in February spotify twice wrote...

user-removed

Not applicable

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

LOST PREMIUM ACCOUNT & PLAY LIST !

Dear Spotify, Referring to the matter above. I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I've lost my premium account. Please fix this ASAP or else I am going to use...

Newbie

Dear Spotify,    Referring to the matter above.   I recently, sign up for a Spotify Family Premium. After signing up my Spotify account got logged out and now when I sign back on I...

KatesHere

Community Legend

539 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 539 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium login fail.

Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?

Newbie

Hjälp!! Har premium men efter rensning av telefonen loggas jag in på Spotify free och mina listor är borta. Hur får jag tillbaka premium på telefonen?

Maria_B

Moderator

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Ps4

I was on the phone withPS support and they checked thru everything and said it's a problem on spotifys ends I can't log in to my account it says "error connect to playstation Network please try again later"

Newbie

I was on the phone withPS support and they checked thru everything and said it's a problem on spotifys ends I can't log in to my account it says "error connect to playstation Network please try again...

167 Views

0 replies

0 likes

  • 167 Views
  • 0 replies
  • 0 likes

Help Please

So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help

Newbie

So my credit card got charged and I didn't pay for Spotify premium and I don't have premium. is there a way to cancel the transaction? please help

KatesHere

Community Legend

177 Views

1 replies

0 likes

  • 177 Views
  • 1 replies
  • 0 likes

Cannot accept 7 day free trial

When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like to get the free 7 day trial. Please help.

Newbie

When using the desktop Spotify player I have been offered a 7 day free trial by clicking the banner ad, however when clicking it my browser opens and then Spotify opens and does nothing. I would like...

Maxim

Spotify Star

184 Views

1 replies

0 likes

Free
Subscription
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium switched to free

I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.

Newbie

I just signed up for a family account and it was showing premium. Now my account says free and I don't know how to get support.

user-removed

Not applicable

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Can't Find Friends on Spotify/Account Info pulled from Facebook Wrong

Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist. If my name gets searched they cannot find me and people who follow me often unfollow me without ever changing it. Also my Facebook info that gets s...

Visitor

Whenever I try to find my friends on Spotify or they try to find me its like my account doesn't exist.  If my name gets searched they cannot find me and people who follow me often unfollow me wi...

172 Views

0 replies

0 likes

Account
Other
  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution Dual Accounts / locked out

Hi,I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American account, and have now joined my 'family premium' accoun...

Newbie

Hi, I started my first 'premium' spotify account in America (while I was living there). I linked this account with my Facebook. I am now back in Australia, and have been locked out of my American ac...

user-removed

Not applicable

259 Views

1 replies

0 likes

Account
Login
  • 259 Views
  • 1 replies
  • 0 likes

Charged twice since sept 2016

I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twice !!

Casual Listener

I've been being charged both £12.99 ( through iTunes ) and £4.99 (through Spotify) since September when I signed up as a student. Obviously defeating the object of student discount as I'm paying twic...

LordRollin

Community Legend

263 Views

3 replies

0 likes

  • 263 Views
  • 3 replies
  • 0 likes