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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Maryisonfire12
  • Newbie
  • 394763 Views
  • 941 replies
  • 107 likes
  • Account
  • 394763 Views
  • 941 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170087 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170087 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98672 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98672 Views
  • 68 replies
  • 10 likes

Como solucionar problema de pago premium con tarjeta de regalo

Compré una tarjeta hace unos días, la ingrese a mi cuenta, la aceptó, comencé a utilizar premium, desde luego tire el ticket y la tarjeta de regalo la rompí, ayer me sale un mensaje que no está actualizado mi método de pago para PREMIUM y que lo actu...

  • Newbie
  • Compré una tarjeta hace unos días, la ingrese a mi cuenta, la aceptó, comencé a utilizar premium, desde luego tire el ticket y la tarjeta de regalo la rompí, ayer me sale un mensaje que no está actua...
  • osornios
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Have 2 accounts using same email address as username but two different password

Hi i have got 2 accounts both are free running off the same login email as username, but using different passwords. Yes both of the accounts are the free one which i created using the downloaded spotify app on windows, not the facebook spotify accoun...

  • Newbie
  • Hi i have got 2 accounts both are free running off the same login email as username, but using different passwords.   Yes both of the accounts are the free one which i created using the downlo...
  • osornios
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Possible to skip a month of premium?

So, I plan on traveling for a month or two and won't be using Spotify.Would I have to cancel my subscription and then renew again?or when would I have to do that before, so my card won't be charged for the month?Thanks!

  • Casual Listener
  • So, I plan on traveling for a month or two and won't be using Spotify. Would I have to cancel my subscription and then renew again? or when would I have to do that before, so my card won't be charg...
  • insideoutcookie
  • Casual Listener
  • 1374 Views
  • 1 replies
  • 0 likes
  • Premium
  • 1374 Views
  • 1 replies
  • 0 likes

Problemas con la dirección del titular del plan premium

Tengo problemas con la dirección que estoy ingresando, estoy poniendo la misma dirección que me envió el titular de la cuenta premium, y ya había procedido pero a las 2 semanas me quito el premium porque no coinciden las direcciones, vuelvo a intenta...

  • Newbie
  • Tengo problemas con la dirección que estoy ingresando, estoy poniendo la misma dirección que me envió el titular de la cuenta premium, y ya había procedido pero a las 2 semanas me quito el premium po...
  • osornios
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

facebook y spotify

hace un tiempo hice una cuenta en spotify y la enlace a mi facebook, ahora tengo una nueva cuenta premium y no la puedo conectra porque la antigua ya esta conectada. COMO PUEDO HACER PARA ELIMINAR LA ANTIGUA CUENTA DE SPOTIFY ENLAZADA Y CONECTAR LA N...

  • Newbie
  • hace un tiempo hice una cuenta en spotify y la enlace a mi facebook, ahora tengo una nueva cuenta premium y no la puedo conectra porque la antigua ya esta conectada.  COMO PUEDO HACER PARA ELIM...
  • osornios
  • Spotify Star
  • 113 Views
  • 1 replies
  • 0 likes
  • Account
  • 113 Views
  • 1 replies
  • 0 likes

I can not login with Facebook

I can not login with Facebook on spotify. before I could always but suddenly no more.

  • Newbie
  • I can not login with Facebook on spotify. before I could always but suddenly no more.
  • osornios
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Login
  • 161 Views
  • 1 replies
  • 0 likes

can't upgrade at all

The website will not let me upgrade to either student or regular. I want the student account because i am a college student. but the button to "get premium" is greyed out with a spinning wheel over it and I can't get to it from any link

  • Newbie
  • The website will not let me upgrade to either student or regular. I want the student account because i am a college student. but the button to "get premium" is greyed out with a spinning wheel over i...
  • osornios
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Family Member: *unable to redeem this code*

Hi, I just upgraded to family plan, but am unable to add a family member: Your Spotify Family plan will automatically renew on 2015-06-21 and you'll be charged PhP193.50 (Philippine Pesos).Share the following link with the person you want to invite:w...

  • Regular
  • Hi,   I just upgraded to family plan, but am unable to add a family member:   Your Spotify Family plan will automatically renew on 2015-06-21 and you'll be charged PhP193.50 (Philippi...
  • adrianasinas12
  • Newbie
  • 3637 Views
  • 6 replies
  • 1 likes
  • Premium
    Subscription
  • 3637 Views
  • 6 replies
  • 1 likes

Solved!! Won't accept card

Hey guys, Spotify tells me my bank won't let me use my card to pay for premium with the student discount. The CVC number/expiration date are both correct, and my bank tells me it's Spotify who won't take my payment. Spotify, take my money! Anyone run...

  • Casual Listener
  • Hey guys, Spotify tells me my bank won't let me use my card to pay for premium with the student discount. The CVC number/expiration date are both correct, and my bank tells me it's Spotify who won't ...
  • osornios
  • Spotify Star
  • 2414 Views
  • 26 replies
  • 0 likes
  • Account
    Premium
  • 2414 Views
  • 26 replies
  • 0 likes

Can not listen on 2 or more devices

Hai, I just bought a Premium Family but when me or someone else wants to listen on the same time is is not possible. I set my phone on listen on this phone but then a family member can not listen his of hers music. It should not be that way right? Ho...

  • Visitor
  • Hai, I just bought a Premium Family but when me or someone else wants to listen on the same time is is not possible. I set my phone on listen on this phone but then a family member can not listen his...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! I'm being overcharged

Dear Sirs:I have already cancelled MY subscription. If, by some chance, this is a duplicated premium account, then Spotify had constructive notice that the account was inactive with a cancelled credit card in pmt. Options.What youve done is to use my...

  • Casual Listener
  • Dear Sirs: I have already cancelled MY subscription. If, by some chance, this is a duplicated premium account, then Spotify had constructive notice that the account was inactive with a cancelled c...
  • mzlola718
  • Newbie
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

Support

Hi,I was wondering if there is a way I can remove my credit card details associated with my Spotify account, as I will be using a different pay method in the next month.Cheers

  • Casual Listener
  • Hi, I was wondering if there is a way I can remove my credit card details associated with my Spotify account, as I will be using a different pay method in the next month. Cheers
  • KatesHere
  • Community Legend
  • 146 Views
  • 3 replies
  • 0 likes
  • 146 Views
  • 3 replies
  • 0 likes

Solved!! Subscription won't renew even though sufficient funds - (Family Premium)

Hello, I've had spotify prefium (family edition) for a couple months now with no problem. However this past month spotify was unable to renew my subscription even though there were enough funds in the bank account and the card connected to the latter...

  • Casual Listener
  • Hello,   I've had spotify prefium (family edition) for a couple months now with no problem. However this past month spotify was unable to renew my subscription even though there were enough fu...
  • KatesHere
  • Community Legend
  • 2282 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2282 Views
  • 5 replies
  • 0 likes

Solved!! Paid on wrong account

My daughter paid on the wrong account. She paid on her free account by accident. How can I swap over the payment made today to the account that we do use?

  • Casual Listener
  • My daughter paid on the wrong account. She paid on her free account by accident. How can I swap over the payment made today to the account that we do use?
  • Slimbaugh1977
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

How to Delete My Free Account

I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.

  • Newbie
  • I messaged Spotify asking them to permanetly delete my account. I was directed here and the help pages as well. The help pages did not help me delete my account and I do not know what else to do.
  • laleli
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • Account
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Name

I entered my name wrong with my address at family account how can ı fix it

  • Newbie
  • I entered my name wrong with my address at family account how can ı fix it
  • Erika
  • Roadie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

I want to edit the address of my family account

Since adding a relative tells you that my address is incorrect.

  • Newbie
  • Since adding a relative tells you that my address is incorrect.
  • TobiasYoung
  • Composer
  • 177 Views
  • 2 replies
  • 0 likes
  • 177 Views
  • 2 replies
  • 0 likes

my account says i do not have premium anymore??

Hello,I have been trying to log in to my account and I have forgot my password and my old email account is attached to my spotify.... either way, I have done all of the changes they system has asked me but my account says i do not have spotify premin...

  • Visitor
  • Hello, I have been trying to log in to my account and I have forgot my password and my old email account is attached to my spotify.... either way, I have done all of the changes they system has...
  • TobiasYoung
  • Composer
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes