Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • GollyGoshGale
  • Casual Listener
  • 398449 Views
  • 948 replies
  • 107 likes
  • Account
  • 398449 Views
  • 948 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1171509 Views
  • 119 replies
  • 112 likes
  • Account
  • 1171509 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99108 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99108 Views
  • 68 replies
  • 10 likes

got a gift country in a different country but can't log in cause I'm out of my country

I'm from Portugal and I'm in norway for 1 month and I got a gift card which It's only possible to activate in Norway. But I can't login in my account because I'm out of my country for 14days.What should I do?

  • Newbie
  • I'm from Portugal and I'm in norway for 1 month and I got a gift card which It's only possible to activate in Norway. But I can't login in my account because I'm out of my country for 14days. What s...
  • Maxim
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 142 Views
  • 1 replies
  • 0 likes

Solved!! My account in the app is free but I have premium account

My account on the site appears as premium and in the app my account is free. I can not listen to offline music through te app.

  • Casual Listener
  • My account on the site appears as premium and in the app my account is free. I can not listen to offline music through te app.
  • Maxim
  • Spotify Star
  • 278 Views
  • 3 replies
  • 0 likes
  • 278 Views
  • 3 replies
  • 0 likes

Unable to logon with my premium account only (using web-api-app Spotify for Kodi).

Hi!I'm unable to logon with with my premium user account, using a web-api-app (Spotify for Kodi https://seo-michael.co.uk/how-to-install-spotify-for-kodi-beta). It works with my friends premium user account but not my own. Error message: Unable to co...

  • Casual Listener
  • Hi! I'm unable to logon with with my premium user account, using a web-api-app (Spotify for Kodi https://seo-michael.co.uk/how-to-install-spotify-for-kodi-beta). It works with my friends premium use...
  • Maxim
  • Spotify Star
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

Conta Premium Familiar

Me mudei para a casa do meu primo, e ele tem uma conta familiar entrei e ele me convidou, conseguir usar por um mês e após isso voltou pra conta free e não consegui entrar mais, oque fazer?

  • Newbie
  • Me mudei para a casa do meu primo, e ele tem uma conta familiar entrei e ele me convidou, conseguir usar por um mês e após isso voltou pra conta free e não consegui entrar mais, oque fazer?
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Need Spotify premium to load music from iTunes

Hello ! Do I need to subscribe to Spotify Premium to load playlists or titles from iTunes to my Spotify account ? Thank you !D.

  • Newbie
  • Hello !   Do I need to subscribe to Spotify Premium to load playlists or titles from iTunes to my Spotify account ?   Thank you ! D.
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 151 Views
  • 1 replies
  • 0 likes

Someone else is using my account.

I've seen a bunch of similar posts and nothing helped, to be honest. Someone else has acces to my account and I can do absolutely nothing about it except fighting over which song to listen on which device. They deleted all my playlists 2 weeks ago, a...

  • Visitor
  • I've seen a bunch of similar posts and nothing helped, to be honest. Someone else has acces to my account and I can do absolutely nothing about it except fighting over which song to listen on which d...
  • Bittencourt
  • Spotify Star
  • 539 Views
  • 7 replies
  • 0 likes
  • 539 Views
  • 7 replies
  • 0 likes

family members can not join in premium

hello, please help me i just bought family spotify and cant invite my family members ! i sent them links but nothing happnd ! they cant join premium

  • Casual Listener
  • hello,  please help me i just bought family spotify and cant invite my family members ! i sent them links but nothing happnd ! they cant join premium
  • OviiiOne
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 186 Views
  • 1 replies
  • 0 likes

Account Gehackt

Geachte Heer/Mevrouw Mijn oude spotify account is gehackt en heb inmiddels een nieuwe spotify aangemaakt maar de oude account wil ik hebben verwijderd alleen dit lukt mij niet en heb hierin ondersteuning nodig omdat het email adres erin staat die geh...

  • Visitor
  • Geachte Heer/Mevrouw   Mijn oude spotify account is gehackt en heb inmiddels een nieuwe spotify aangemaakt maar de oude account wil ik hebben verwijderd alleen dit lukt mij niet en heb hierin ...
  • Hubo
  • Community Legend
  • 4635 Views
  • 5 replies
  • 0 likes
  • Account
  • 4635 Views
  • 5 replies
  • 0 likes

Solved!! just been charegd

just been charged the monthly fee. There is nowhere on my account where it said i am premium. Initaly i did input my details to do the free 30 day trail but then it disappeared and said i was a regular free user. Wake up today to say i have been char...

  • Newbie
  • just been charged the monthly fee. There is nowhere on my account where it said i am premium. Initaly i did input my details to do the free 30 day trail but then it disappeared and said i was a regul...
  • ItsJamesJ
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Lost Spotify premium

Hi five minutes ago I updated Spotify on my iPhone 4s. It updated fine, however this time it didn't retain my cached information about the app. All that had been deleted and for some reason once I have logged back into my account i no longer had prem...

  • Newbie
  • Hi five minutes ago I updated Spotify on my iPhone 4s. It updated fine, however this time it didn't retain my cached information about the app. All that had been deleted and for some reason once I ha...
  • Hubo
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

subscription

i was on premium for the 3 month for one dollar trial and i canceled just before the three months was up. However the premium subscription was not cancelled. How do i cancel the premium account and if it charged $12 already am i able to get a refund?

  • Newbie
  • i was on premium for the 3 month for one dollar trial and i canceled just before the three months was up. However the premium subscription was not cancelled. How do i cancel the premium account and i...
  • Hubo
  • Community Legend
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Orange Polska

I have a Spotify premium in Orange for 24 months.2016-12-09 I received a message from Orange, the service is active.To this day, my Spotify account is not changed for the premium.When service will be activated on my account?

  • Casual Listener
  • I have a Spotify premium in Orange for 24 months. 2016-12-09 I received a message from Orange, the service is active. To this day, my Spotify account is not changed for the premium. When service w...
  • aniar2d2
  • Newbie
  • 3418 Views
  • 8 replies
  • 0 likes
  • Account
    Subscription
  • 3418 Views
  • 8 replies
  • 0 likes

Solved!! Spotify Family- Transfer playlists and delete (or hide) from my account??

Recently switched from Premium to Family premium. My playlists are getting cluttered and I'd like to delete a bunch that my wife and/or kids want to have access to on their new family accounts. Is there I way that I can transfer these to them and the...

  • Casual Listener
  • Recently switched from Premium to Family premium.  My playlists are getting cluttered and I'd like to delete a bunch that my wife and/or kids want to have access to on their new family accounts....
  • user-removed
  • Not applicable
  • 8035 Views
  • 6 replies
  • 0 likes
  • Premium
  • 8035 Views
  • 6 replies
  • 0 likes

Superuser Contribution Charged Twice and no Premium account

Yesterday I started with a Premium account and I've charged for 9,99. Today I bought Premium Family. My address was wrong and the only way to change it was to cancel the subscription. So I did cancel the subscription, and started a new "upgrade to pr...

  • Casual Listener
  • Yesterday I started with a Premium account and I've charged for 9,99. Today I bought Premium Family. My address was wrong and the only way to change it was to cancel the subscription. So I did cancel...
  • r00n
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 175 Views
  • 2 replies
  • 0 likes

Password Reset/Cancel Subscriptions

I'm not about to reset my password. I have done the password reset and click on the link provided and when I try to put in my new password and continue; it tells me that "the form has expired" So I need to get my password adjusted so I can login and ...

  • Newbie
  • I'm not about to reset my password. I have done the password reset and click on the link provided and when I try to put in my new password and continue; it tells me that "the form has expired" So I n...
  • TobiasYoung
  • Composer
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

iPhone and Sonos same time Premium Acct

I have a Spotify premium account and it works on my iPhone and on my Sonos. I get up early in the morning to go bike riding listening to Spotify and when the Sonos alarm goes off playing Spotify music then my iPhone will no longer play Spotify music ...

  • Newbie
  • I have a Spotify premium account and it works on my iPhone and on my Sonos. I get up early in the morning to go bike riding listening to Spotify and when the Sonos alarm goes off playing Spotify musi...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Accidentally claimed gift card on wrong account

Hi, my partner purchased me a spotify membership on his phone over christmas but i forgot to log in to my facebook when I claimed the gift code and accidentally claimed it on his account - I emailed Spotify in January and have received no response bu...

  • Newbie
  • Hi, my partner purchased me a spotify membership on his phone over christmas but i forgot to log in to my facebook when I claimed the gift code and accidentally claimed it on his account - I ema...
  • kbrooksc
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Over charging me

On January 20th I made my usual $9.99 payment. Then approximately February 5th I upgraded to the family plan and was charged another $14.99, even though I was paid up until February 20th. I could understand being charged the $4.99 difference. AND THE...

  • Newbie
  • On January 20th I made my usual $9.99 payment. Then approximately February 5th I upgraded to the family plan and was charged another $14.99, even though I was paid up until February 20th. I could und...
  • kbrooksc
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Logged into my acc but the music is someone elses'

Currently at work and logged into my boss' spotify acc as we play this through the centre..forgetting I was logged into his account I went on to click 'find friends' whcih then asked me again to 'log in through facebook'..so I did, now it is his acco...

  • Casual Listener
  • Currently at work and logged into my boss' spotify acc as we play this through the centre..forgetting I was logged into his account I went on to click 'find friends' whcih then asked me again to 'log...
  • kbrooksc
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

credit card problem

Jason, my new credit card is not going thru. I am trying to go again to family program, but I dont know why my credit card is not going thru, and bank mentions there's no problem on my side, and that they even do not see an attempt to collect the mon...

  • Casual Listener
  • Jason, my new credit card is not going thru. I am trying to go again to family program, but I dont know why my credit card is not going thru, and bank mentions there's no problem on my side, and th...
  • abeborgman
  • Casual Listener
  • 286 Views
  • 5 replies
  • 0 likes
  • Account
  • 286 Views
  • 5 replies
  • 0 likes