Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Moderator
76404 Views
28 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
94230 Views
9 replies
2 likes
Will you please respond to the hundreds of messages on the community boards from heavy users-subscribers who are understandably, justifiably upset about the removal of the direct sharing/message feature without notification? If anyone is advising you...
Will you please respond to the hundreds of messages on the community boards from heavy users-subscribers who are understandably, justifiably upset about the removal of the direct sharing/message feat...
Community Legend
418 Views
1 replies
0 likes
HeyI just want to set password for device, so I´can log in on my TV, and have tryed by going to account, set password, got the mail whit link to set password, and every time it says, oh something wrong, don´t be sad, but try later, haved tryed for 3 ...
Hey I just want to set password for device, so I´can log in on my TV, and have tryed by going to account, set password, got the mail whit link to set password, and every time it says, oh something w...
Casual Listener
292 Views
2 replies
0 likes
Since recently, the spotify connect is a total mess for me.I'm using spotify on several PCs and one android device. And without asking, the spotify stops playing on one device, connects to another one. Latest bug: Listening to spotify on pc, my phone...
Since recently, the spotify connect is a total mess for me. I'm using spotify on several PCs and one android device. And without asking, the spotify stops playing on one device, connects to another ...
Regular
511 Views
4 replies
0 likes
A family member sent me a link to redeem a premium account- but it won't accept the code. We don't have too many people using it and nothing else seems to be stopping me using it but it just won't let me redeem the code. Any help?
A family member sent me a link to redeem a premium account- but it won't accept the code. We don't have too many people using it and nothing else seems to be stopping me using it but it just won't le...
Community Legend
256 Views
1 replies
0 likes
I recently decided to deactivate my Facebook. I forgot, however, that my Spotify account was attached to my Facebook and I just signed up for Premium. However, since I don't have Facebook...I can't access my subscription. Is there a way for me to swi...
I recently decided to deactivate my Facebook. I forgot, however, that my Spotify account was attached to my Facebook and I just signed up for Premium. However, since I don't have Facebook...
Community Legend
233 Views
1 replies
0 likes
Preciso alterar a forma de pagamento de cartão de crédito para boleto!
Preciso alterar a forma de pagamento de cartão de crédito para boleto!
Spotify Star
674 Views
2 replies
0 likes
Hello Spotify! When I was listening to spotify earlier today it all of a sudden stopped playing music and I was logged off. I have always had my account "manuca3" linked with my facebook user, so naturally I tried to log back on through facebook, but...
Hello Spotify! When I was listening to spotify earlier today it all of a sudden stopped playing music and I was logged off. I have always had my account "manuca3" linked with my facebook user, so nat...
Community Legend
229 Views
1 replies
0 likes
Last week I was robbed and therefore I had to unable my creditcard. Now I received a mail from Spotify that my I will lose my account when I will not update my card data in 5 days. It takes me - I guess 5 - 7 days - to get a new card. What can I do?
Last week I was robbed and therefore I had to unable my creditcard. Now I received a mail from Spotify that my I will lose my account when I will not update my card data in 5 days. It takes...
Spotify Star
197 Views
1 replies
0 likes
There is an option to pay the money for one year or to pay it monthly. Is it availeble to get Spotify Premium Family and also pay the money instant for a year so you can get Premium Family with that 119.88€?
There is an option to pay the money for one year or to pay it monthly. Is it availeble to get Spotify Premium Family and also pay the money instant for a year so you can get Premium Family with...
Casual Listener
297 Views
2 replies
0 likes
I was charged for Spotify and I don't even know under which account is there anyway I can cancel?
I was charged for Spotify and I don't even know under which account is there anyway I can cancel?
Spotify Star
240 Views
1 replies
0 likes
We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help. Can someone please help me?
We bought a Spotify gift card but the code does not work. There doesn't seem to be anyway of getting in touch with anyone to get help. Can someone please help me?
Spotify Star
463 Views
4 replies
0 likes
I lost my phone, and in my phone is Spotify Premium, the bad thing is I forgot only the password to the e-mail I used to log in with. And just a couple minutes ago it charged 129php to my phone bill. Please how do I resolve this. My email is ********...
I lost my phone, and in my phone is Spotify Premium, the bad thing is I forgot only the password to the e-mail I used to log in with. And just a couple minutes ago it charged 129php to my phone bill....
Spotify Legend
258 Views
1 replies
0 likes
Please help me! My debit card and all my personal information are on there.
Please help me! My debit card and all my personal information are on there.
Spotify Legend
345 Views
1 replies
0 likes
Good Morning everyone, I have a bit of a issue that is irking me. Story time: I have my account set up to autopay via a debit card. Recently, the credit union that I belong to saw fit to replace that debit card, changing the number on the card. Obvio...
Good Morning everyone, I have a bit of a issue that is irking me. Story time: I have my account set up to autopay via a debit card. Recently, the credit union that I belong to saw fit to rep...
Spotify Legend
695 Views
1 replies
0 likes
I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to my situation. I have contactes my bank and they ar...
I have been Overcharged. I am on Free and had $11.99 taken from my bank. I have tried to contact Spotity 6 times with no solution or proper answer. I continue to get emails with links not revalent to...
Spotify Legend
345 Views
1 replies
0 likes
I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify about my account being disabled. After looking thro...
I received an email from spotify saying that my account was disabled. Prior, I had several charges on my bank account that seemed odd so after stopping those charges I noticed the email from spotify ...
Not applicable
355 Views
2 replies
0 likes
Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to use my Hong Kong card to pay for the subscription....
Hi, I have moved back to Hong Kong from United Kindom recently, I started my premium plan when I was in the UK so I am currently paying with my UK card, but now that I am back to Hong Kong, I want to...
Casual Listener
908 Views
8 replies
0 likes
Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person instead of just automated messages that do nothing? Is t...
Someone has changed the email on my spotify premium account and now I have no way to access it! My account has all of my information and card details on it. How do I get help from a real person inste...
Community Legend
990 Views
1 replies
0 likes
I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices. If I even try to click the options for this playlist on android, it says "go online to see menu". ...
I am in a constant state of "loading..." on one of my playlists (second from top in screenshot) and unable to open the folder or use it on all devices. If I even try to click the options for th...
Newbie
9548 Views
2 replies
1 likes
So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? Someone please help me.
So I want to delete my account, but all I get is this email talking about privacy problems and how I can solve them. It's not actually deleting my account because I can still log on. What do I do? So...
Community Legend
487 Views
3 replies
0 likes
