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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

294221 Views

529 replies

34 likes

Account
Free
  • 294221 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13754 Views

6 replies

11 likes

Security
  • 13754 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

542281 Views

990 replies

115 likes

Account
  • 542281 Views
  • 990 replies
  • 115 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129791 Views

74 replies

12 likes

Account
Login
Premium
  • 129791 Views
  • 74 replies
  • 12 likes

nome do usuario

Bom dia, meu nome é nathalia ayres, e meu usuario nlayres... quando eu entro na minha conta pelo computador, no canto superior direito onde mostra o nome do usuario, aparece Michelle e nao nathalia. Quando pesquiso pelo meu usuario nlayres, também ap...

Casual Listener

Bom dia, meu nome é nathalia ayres, e meu usuario nlayres... quando eu entro na minha conta pelo computador, no canto superior direito onde mostra o nome do usuario, aparece Michelle e nao nathalia. ...

Bittencourt

Spotify Star

418 Views

4 replies

0 likes

Other
  • 418 Views
  • 4 replies
  • 0 likes

trying to invite family member - address page won't show up

i can't enter family member's info because it skips right to the "send link" page any advice?

Casual Listener

i can't enter family member's info because it skips right to the "send link" page   any advice?

aaw22772

Casual Listener

174 Views

2 replies

0 likes

  • 174 Views
  • 2 replies
  • 0 likes

Subscription

My premium got cancelled and I want to sign back up and it just keeps telling me my card isn't processing. I called my bank and there no block on my account. So why is t it letting sign back up for premium?

Casual Listener

My premium got cancelled and I want to sign back up and it just keeps telling me my card isn't processing. I called my bank and there no block on my account. So why is t it letting sign back up for p...

Kevinsmithjr

Casual Listener

156 Views

1 replies

0 likes

  • 156 Views
  • 1 replies
  • 0 likes

Change Country

I left Belgium and I am trying to change "Country" in my premium account but without success. I changed method of payment but nothing changed in the account. I need this because I want to link my premium account to a "family account".Someone can help...

Casual Listener

I left Belgium and I am trying to change "Country" in my premium account but without success. I changed method of payment but nothing changed in the account. I need this because I want to link my pre...

Nico

Community Legend

185 Views

3 replies

0 likes

Account
Premium
  • 185 Views
  • 3 replies
  • 0 likes

I paid a family sub but can't invite a family member

HiI just paid a premium familly subscription but can't invite my boyfriend who lives with me. I send the link to him and he gets an error message saying that he's not in the same country as me. We are both in Germany but I paid via Paypal with my fre...

Casual Listener

Hi I just paid a premium familly subscription but can't invite my boyfriend who lives with me. I send the link to him and he gets an error message saying that he's not in the same country as me. We ...

ChloeMillet

Casual Listener

404 Views

4 replies

0 likes

Premium
  • 404 Views
  • 4 replies
  • 0 likes

My email changed

Hey,About 5 hrs ago my account email was changed. I've tried replying to the "this was not me" email. I learned about the situation a bit back. I haven't gotten a ticket number from the email and I have gotten no response from the Twitter either. For...

Newbie

Hey, About 5 hrs ago my account email was changed. I've tried replying to the "this was not me" email. I learned about the situation a bit back. I haven't gotten a ticket number from the email and I...

Neb1

Newbie

484 Views

2 replies

0 likes

  • 484 Views
  • 2 replies
  • 0 likes

No redemption code

I upgrade to Family premium. Received an email that said 'welcome to family preium.' 'next step invite family'If I click on button 'invite family' it says send a link.When I send link my family member is asked to enter a code. What code? I have no co...

Casual Listener

I upgrade to Family premium. Received an email that said 'welcome to family preium.' 'next step invite family' If I click on button 'invite family' it says send a link. When I send link my family m...

Hubo

Community Legend

306 Views

5 replies

0 likes

  • 306 Views
  • 5 replies
  • 0 likes

Problems Logging in: I get logged out instantly after logging in

Hi, I had this problem since 2 days ago. On my premium account when i try to log in (I am 100% certain that my username and password are both correct since I log in everyday) it logs me in for about 3 seconds then it just logs me out again. I dont ha...

Casual Listener

Hi, I had this problem since 2 days ago. On my premium account when i try to log in (I am 100% certain that my username and password are both correct since I log in everyday) it logs me in for about ...

DanielVargha

Casual Listener

333 Views

2 replies

0 likes

Login
Other
Premium
  • 333 Views
  • 2 replies
  • 0 likes

E-mail changed by hacker

Hello Spotify support. I recently discovered I was hacked when my account suddenly didn't show my previous playlists, and had these playlists exchanged for only Italian music. How do I go about getting my account back? By a miracle, the hacker forgot...

Newbie

Hello Spotify support.   I recently discovered I was hacked when my account suddenly didn't show my previous playlists, and had these playlists exchanged for only Italian music. How do I go ab...

Maxim

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

Serious security issues with Spotify

I noticed in the last 2 days an unauthorised device appearing all of a sudden in my Spotify Connect and then playing some Vietnamese artists. I changed all my passwords - Facebook, Wifi etc but could not change the default account password linked to ...

Newbie

I noticed in the last 2 days an unauthorised device appearing all of a sudden in my Spotify Connect and then playing some Vietnamese artists. I changed all my passwords - Facebook, Wifi etc but could...

Maxim

Spotify Star

1196 Views

1 replies

0 likes

Security
  • 1196 Views
  • 1 replies
  • 0 likes

Paypal charged but still not premium

This is The paypal transaction number2XL55145T3730942V why My account is not premium???Thank you

Newbie

This is The paypal transaction number 2XL55145T3730942V why My account is not premium??? Thank you

Maxim

Spotify Star

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Family Playlist Sharing without Social Media Accounts

Is there a way to share playlist within a Family Account without using a social media account?If there is an option it was not obvious.Thanks you!

Newbie

Is there a way to share playlist within a Family Account without using a social media account? If there is an option it was not obvious. Thanks you!

Maxim

Spotify Star

195 Views

1 replies

0 likes

Account
Premium
  • 195 Views
  • 1 replies
  • 0 likes

Re: Hello how do I interact and get help with limit on downloading

HelloI would like to withhold my free trial of Spotify till June when I get my new car. Is that possible please.Jim Brett

Casual Listener

Hello I would like to withhold my free trial of Spotify till June when I get my new car. Is that possible please. Jim Brett

125 Views

0 replies

0 likes

  • 125 Views
  • 0 replies
  • 0 likes

Solved!! changed coungry but can´t log in

I moved to Italy and to be able to continue using Spotify I should change the country in my profile. BUT Spotify won´t let me log in - because of the "country-problem". What do I do now?

Newbie

I moved to Italy and to be able to continue using Spotify I should change the country in my profile. BUT Spotify won´t let me log in - because of the "country-problem". What do I do now?

Maxim

Spotify Star

233 Views

1 replies

0 likes

Login
  • 233 Views
  • 1 replies
  • 0 likes

Customer Support is no support at all

So I received an email notification that my subscription fee could not be charged. And I know the reason is because my old card has expired and now have a new one. I went on to my account page to update my payment details but the system would not acc...

Casual Listener

So I received an email notification that my subscription fee could not be charged. And I know the reason is because my old card has expired and now have a new one. I went on to my account page to upd...

Maxim

Spotify Star

164 Views

1 replies

0 likes

Account
  • 164 Views
  • 1 replies
  • 0 likes

Unable to change country

I recently moved to a new country, but when I try to change my country settings on my profile page, the drop-down shows no other countries than my previous country of residence. What to do with this annoying technical issue?

Regular

I recently moved to a new country, but when I try to change my country settings on my profile page, the drop-down shows no other countries than my previous country of residence. What to do with this ...

Maxim

Spotify Star

296 Views

6 replies

0 likes

  • 296 Views
  • 6 replies
  • 0 likes

Cannot login to old account originally linked to Facebook

I cannot login to my old account to upgrade to premium. I think the only way is to release the email address and then I can sign up again. When I try to sign up, it is saying that the email is linked to a Facebook account (deactiated years ago). When...

Newbie

I cannot login to my old account to upgrade to premium. I think the only way is to release the email address and then I can sign up again. When I try to sign up, it is saying that the email is l...

user-removed

Not applicable

191 Views

2 replies

0 likes

Account
Login
Subscription
  • 191 Views
  • 2 replies
  • 0 likes

Boku canceled my premium

I've had Spotify premium for over 3 years now. It gets billed to me through Sprint. This passed Wednesday, I received a text from boku, indicating that my premium has been canceled. My Spotify account is now "free", while I've been paying premium all...

Casual Listener

I've had Spotify premium for over 3 years now. It gets billed to me through Sprint. This passed Wednesday, I received a text from boku, indicating that my premium has been canceled. My Spotify accoun...

mescabi

Casual Listener

1187 Views

4 replies

0 likes

  • 1187 Views
  • 4 replies
  • 0 likes

I can't start my Spotify with Facebook!!

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloaded the app. So, I went to the option "Log In" beca...

Regular

Today at morning, I opened my Spotify app, as always, to listen some music while my way to school. The problem is, when it opened, it was with the sing up screen and log in, as I had recently downloa...

CaioTMW

Regular

286 Views

2 replies

0 likes

Account
  • 286 Views
  • 2 replies
  • 0 likes

Superuser Contribution streaming sound quality

Is there a difference, in sound quality when streaming from An app on a phone or from a computer. Thanks

Newbie

Is there a difference, in sound quality when streaming from An app on a phone or from a computer. Thanks

Maria_B

Moderator

214 Views

1 replies

0 likes

Premium
  • 214 Views
  • 1 replies
  • 0 likes