Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
I made my account with FaceBook therefore no username or password. I have figured out where to get my username from however there is no email linked to my spotify account. I have updated my email through FaceBook but it still doesnt port over? I am l...
Hi, I have been charged two different amounts 8.99 eur and 5.99 eur, could you please explain me why? Also I did not activate the automatic monthly charge for the premium account. Thank you.
I want to cancel my subscription, but every time I get an error that something went wrong... I AM NOT GOING TO PAY FOR ANOTHER MONTH Please fix this...
Hey thereHere's what we got from you: I'm being charged Aud$17.99 per month and am on the free sub. did have family but cancelled. got charged 17.99 24/1/17 - Transaction ID 4a115654-57e2-e611-9c36-005056963182 got charged 17.99 24/2/17 - Transaction...
My son created an account using my Visa card, initially it was a great trial but for the last few mths my account has been debited for the premium subscription. He has forgotten the user name and password etc . How can I change the subscription?Any h...
Is it possible to change a wrong company number (BTW-nummer) on the online billing?
I just got a new account. I go to search it on the browse and it does not show. Does anyone know why this is?
Hello everyone,Sorry for my English.Can you tell me how to resell Spotify cards. I have an electronics store, but I do not find how to resell them.Thank you very much.
I can connect to spotify on PC but the same login does not work on the App - google Pixel - Android . It is connected with facebook but it still does not connect
Sprint accidentally deleted my Spotify off my account and only can add the 30 day free trial. However, since I've already had the free trial 2yrs ago spotify/sprint will not let access my already downloaded music and playlist. I need help bypassing t...
I have the problem that when I log in to my Spotify account it alters between two "version" of my account. So when I log in at home on my iPhone or my Mac or find my account through friends accounts, it's my "original" account with all my favourite p...
Hello, I have the Premium account and i pay $12.99. I would like to switch over to a family account, but it will not let me. What can i do to fix this?
I would like a refund. My ex charged my credit card for his subscription. Luckily I was able to cancel it right away since I have the account info, but my card was still charged.
I have used my facebook password to try and change my spotify email but it keeps saying wrong password and I cant remember what one I used! Nothing is working and I cant get an email link as the email account has closed some time ago... help
I am being charged every month yet when I go to cancel the subscription it states that I am currently free and does not allow option to cancel.
I let my subscription on for too long and forgot to cancel until I saw the charge as pending on my card, I have little to no money and I just started working again and won't get paid until 2 weeks, i have canceled and was wondering if there's was a w...
For a few days whenever I opened Spotify on windows laptop (it's still fine on my phone), it told me Spotify was offline, although the internet was working perfectly fine. I tried disconnecting and reconnecting to my wifi just in case which didn't he...
My account was paused because of expired credit card. I just updated it but when i go the family plan its not showing any of my family members that were linked to my account. pjwinstallsphilip@pjwinstalls.com ThanksPhilip
I want to get a family premium subscription, but i can only pay with ideal. it's no problem for me to pay forward 3-6 months. could someone explain how i could sign up?
I just got a new iPhone. I downloaded the Spotify app. When I log in using the Facebook method it doesn't show me as a Premium user and doesn't have any of my music. It works correctly on my old phone and computer.