How long to dissociate my account from my mobile carrier?

[user-removed]

Hi, my subscription was previously managed by my mobile carrier (Spark NZ) as they provide a free premium subscription. However, I am now wanting to upgrade to Spotify Premium for Family which Spark does not provide. I have asked Spark to dissociate my Spotify account from their end, which they confirm they have done. However, when I log into my Spotify account I am still told that it is managed by Spark.

Does anybody know/has anybody had any experience with how long it usually takes for Spotify to change my account back to a free account so I can subscribe to Spotify Premium for Family?

Thanks!

[Maxim]

Hey @user-removed,

You should reach out to Spark to find out when your Spotify subscription through them ends.

Thanks 🙂

[user-removed]

Hi Maxim,

Thanks for your prompt reply 🙂

I have asked them and they say that it has definitely been diasocciated from their side. I am guessing that because the subscription is technically monthly, my account won't revert back to being free until my billing anniversary date (I have no clue what date that is though!).

Cheers!