How to change Premium subscription

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How to change Premium subscription

Edited
Music Fan
‎2013-11-29 10:10 AM

I cannot find how to cancel my Mobile Premium subscription. There appears to be no 'subscripton' page  on the app and it is not showing up as a standing order/DDebit with my bank.

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Re: How to cancel MOBILE Premium subscription

Edited
Rock Star
‎2015-02-23 05:41 PM

@6017015215 

 

Cancel Premium

 

To cancel your subscription, you need to sign into this page:

 

https://www.spotify.com/accounts/subscription/

 

Cancel Premium via iTunes

 

If you don't see a cancel option,

You might have subscribed to premium through the iPhone or iPad app.

To cancel your subscription, you need to cancel it from iTunes. Your subscription is being handled by Apple.

Information on how to do this can be found here:

http://support.apple.com/en-us/HT202039

http://www.imore.com/how-cancel-or-modify-itunes-or-app-store-subscription-right-your-iphone-or-ipad

 

If you still have trouble,

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it.

 

Support usually replies within 24-48 hours.


Matt Suda   Community Rock Star
♫ Music keeps my heart beating ♫

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2015-06-01 07:20 PM

I have tried going to the subscription page but there is no option to cancel on that page. I am subscribed to Spotify Premium.  I go to Account > Subscription (it appears in the menu list on the left side of the screen).  The only thing that appears on the page is my subscription expiration information and the Subscribe button.  There is no option to cancel.  Please help!  How do I do this.  I am using a MAC.

 

 

Re: How to cancel MOBILE Premium subscription

Concert Regular
‎2015-06-29 07:49 AM
I need help
1 person liked this

Re: How to cancel MOBILE Premium subscription

Rock Star
‎2016-07-06 05:00 AM

@francis_baello

 

To cancel and delete your payment info, do the following:

 

1. Go to your Subscription and payment overview --> http://spotify.com/account/subscription/

2. Click UPDATE DETAILS. If it shows below 'Would you like to cancel your subscription?' click there and cancel.

3. Check the box to 'Remove', and click 'Change' button,

 
Note: If you have your Premium active you won't be able to remove your payment info. That's why it's important to cancel before clicking UPDATE DETAILS.
 

Without any payment details, no new charges can be made, but if you're an iphone user, you do need to check your itunes subscriptions for Auto Renewals and turn it off for Spotify.

 

Here are Apple's instructions on how to do it:

 

https://support.apple.com/en-us/HT202039


If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. :)
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Re: How to cancel MOBILE Premium subscription

Rock Star
‎2016-08-26 01:07 AM

Hey @Mickeyhause0,

 

Depends if you pay through iTunes or directly to Spotify.

 

Do you get email receipts for your subscription purchases? Search for one of them in all of your email accounts. In it, the Spotify username you're paying for is shown:

 

Username/ID:        xxxxxxx

Logout of the app, and be sure to use that username to login to your account. It's the one with the Premium features.

 

You can login to the website with that username to check the status of your subscription, and your receipts. In there you can cancel if you want to, and delete your payment info.

 

Without any payment details, no new charges can be made, but if you're an iPhone user, you do need to check your iTunes subscriptions Auto Renewal and turn it off for Spotify.

 

Hope it helps. :)


If this solved your issue, click on 'ACCEPT AS SOLUTION', or add a Like if it was helpful. :)
Would you like a 'screen always on' option in Mobile?

Last.FM | Snapchat | My playlists NowPlaying.jpg

Re: How to change Premium subscription

Gig Goer
‎2017-03-21 01:52 PM
I want to put it on my sprint account like I did with Pandora, can I do that.
1 person liked this

Re: How to change Premium subscription

Music Lover
‎2017-03-22 02:14 AM
HI I am trying to cancel my subscription. I've gotten to the bit where it says subscription after pressing that it say that I'm on free Spotify. So why was I charged $12.99 in February. Thanks

Re: How to change Premium subscription

Music Lover
‎2017-03-29 11:11 AM
i cannot find my premium subscription and btw i'm not a iphone's user

Re: How to change Premium subscription

Music Lover
‎2017-05-08 01:56 AM

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2017-06-24 03:08 AM
you keep double charging me and I only have one subscription....I've
checked it n only have one but a $9 payment is 20 instead it's bullcrap

Re: How to cancel MOBILE Premium subscription

Gig Goer
Sunday

The link only takes you back to "How can we help you" & then to the subscription page that does nothing in the way of cancelling your subscription. It simply goes round & round all the while you're unable to stop, cancel, a subscription. Why would this even be posted here?

Re: How to cancel MOBILE Premium subscription

Edited
Gig Goer
Tuesday

Problem Solved - Solution

 

If you clicked on the 'Subscription' Tab on the left of your account & found there's nothing more to click on in order to modify that's because it's a done deal at that point. Which is why you will see on the right side a chance to change your mind & stay with Premium by clicking the Save. 

 

The frustration is not knowing that a simple click on the Subscription tab is all it takes. I was looking to cancel in order to switch to the family plan of another household member. Spotify handled it easily & within 24 hours.

 

All it took was clicking on the Subscription then logging out. I then received an email for the family invite went through a couple easy steps & that was it - done deal with complete satisfaction!

Re: How to change Premium subscription

Music Lover
yesterday
I also need help logging into my old account or changing my subscription to my new account
378 Replies
116 people liked this

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2013-11-29 10:22 AM

Hello and welcome to the community!

 

I suppose that you want to cancel your Spotify premium subscription? You can do that here under manage subscriptions.

What's a Spotify Rock Star, and how do I become one?

Check album availability here
103 people liked this

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-02-28 10:55 AM
How can i cancel my subsciption it wont let me ?
15 people liked this

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-02-28 11:05 AM

@kaya01 - How is your subscription paid for? 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

27 people liked this

Re: How to cancel MOBILE Premium subscription

Music Fan
‎2014-04-08 08:49 PM
I have tried to also locate phone numbers to cancel and there aren't any. I have moved and am financially unable to continue with this program. I need help.
24 people liked this

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-04-08 09:39 PM

You can cancel your subscription following these instructions.

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-04-30 02:27 AM
I dont know the username for my payed account . The free one is linked to my Facebook
4 people liked this

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-04-30 11:49 AM

In that case, get in touch with the customer services team directly using the online contact form including any email addresses you may have used to create the account and they can track it down for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

16 people liked this

Re: How to cancel MOBILE Premium subscription

Music Lover
‎2014-05-10 01:19 AM

I have two accounts but the one i created first i forgot the password and I forgot the password to my email so i couldnt receive the generated one ... i pay for 2 and only want one but i have to cancel the account i dont know the password too what do i do ?

 

1 person liked this

Re: How to cancel MOBILE Premium subscription

Community Legend
‎2014-05-10 11:30 AM
Get in touch using the link in my post above and a member of the support team can lend a hand. ;)

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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