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How to delete free account and use that email address for my ongoing Premium account?

How to delete free account and use that email address for my ongoing Premium account?

Hi!

 

I have a Free account created for my XXX@email account. I also have a Premium account for a different email (e.g YYY@email). I need to change the email address that I'm using for my Premium, and I would like to use my XXX@email for it (the one that is now locked to my free account).

 

How can I do this? I don't want to change anything else on my Premium account, just use a different email address. And I'd like to use that already taken Freemium account email for my Premium account.

 

Thanks!

 

J.

 

 

Reply
1 Reply

Hello @user-removed, 

Thank you for reaching out here in the Community!

Since the email address you want to use on your Premium account is already taken by the Free account, you'd have to close the Free account. If you want to keep that account you can change the email there to a different one. 

 

Keep in mind that it might take up to 30 days to close your account permanently and free the email associated with it. 

 

After that you'll be able to use the first email address from the Free account on your Premium account. 

 

I hope you'll find this helpful! 

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