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How to find my address for my account

How to find my address for my account

Currently I am subscribing premium for family, however I forget the address I registered for my account. How can I view my address

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7 Replies

Hey @Alieyn09.

 

It’s not possible to change the address of an existing plan.

 

If you move, or enter the wrong details, you need to create a new account and subscribe to Premium for Family on that account. Don’t forget to cancel the subscription on your old account! 

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We don't want to change the address, we want to know were we can see what address we registered because we forgot it.

 

Regards.

Hey @3nriqueCH,

 

It's not possible to view the address.

MaximSpotify Star
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So you mean we have to redo all members again?
And be charged twice?

Does anyone know if what Athan94 is saying true?

that's what it's sounding like unless you wait until the end of the next payment

Hey @psycoserg @Alieyn09 @user-removed @3nriqueCH,

 

Please reach out to Spotify Support through one of the channels below so they can take a closer look at your issue. Thanks 🙂


Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

MaximSpotify Star
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Note: I'm not a Spotify employee.

Why is this not possible? Can i get a valid explanation?

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