I DON'T have Spotify Premium, but Spotify charged me for it

[elisab]

I haven't had Spotify Premium in more than half a year, but suddenly, this month, Spotify charged me 99 DKK (standard price for Spotify Premium), but I didn't subscribe and I still don't have Spotify Premium. What do I do?:)

[Mattosaurus]

Hey there!

If you feel you're elgible for a refund, please use the below recourses to contact the team directly. 


Contact Spotify (via Email): https://support.spotify.com/contact-spotify-support/?contact
-or if you're a social butterfly-


Facebook: https://www.facebook.com/SpotifyCares-227973660732160/


Twitter: https://twitter.com/spotifycares - Send a DM 


Important Note if you're emailing:
If you get an automated reply email telling you to check the Community, send a reply to that email so you're in queue for an agent to see. 


Cheers!
Matt