I bought unlimited but still got the free version

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I bought unlimited but still got the free version

linusholm
Casual Listener

I bought spotify unlimited 2 days ago and i got my receipt on the mail but it still says i need to upgrade to be able to continue listening.

I've tried login/logout 10 times, i've tried login on different computers, i've tried to reinstall but it's still not upgraded. 

 

Any suggestions?

4 Replies

Re: I bought unlimited but still got the free version

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

Are you sure you are logging in on the correct account? Its amazingly easy to have 2, one using a Spotify username and password and another using Facebook. 

Does your subscription status on your online overview show you are on unlimited?

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: I bought unlimited but still got the free version

Adam
Roadie

Hey linusholm, as Peter mentioned, it seems you do have two accounts, one with a username, one created through Facebook. It's the Facbebook-connected one you have the Unlimited on so make sure it's the 'login with Facebook' option you're selecting when logging in.

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For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: I bought unlimited but still got the free version

linusholm
Casual Listener

Crap, don't even know why i got an account created through facebook.. However, thanks for the help! Never thought of that.

Re: I bought unlimited but still got the free version

Adam
Roadie

@linusholm wrote:

Crap, don't even know why i got an account created through facebook.. However, thanks for the help! Never thought of that.


If you wanted to get that subscription time copied over to your non-Facebook account, get in touch here and one of our support team will get back to you as soon as they can. They may be able to help out, although no promises! If you get an automated response, reply back to it directly.

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.
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