I can't change my country to Italy - no way

[user-removed]

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should put details about my card) everything disappear and I can't choose between Visa, Paypal etc so I can't change the country. How should I do?

Thanks

[Peter__]

Hey! Welcome to the community 🙂 

If you are in Italy, you should be able to change your country to Italy from your online profile does that work? 

Peter

[user-removed]

Unfortunately that doesn't work. 
It's like the tab is locked on Norway.
And if I go into the tab of my account and I want to add details of my credit card, it lets me to change the country but then  I can save it because I can't add the details of my credit card.
As you can see from the second screen, I can't chosse between Visa, Paypal etc

Here's some screens:

http://i42.tinypic.com/347go60.png

http://i42.tinypic.com/vcw3ub.png

[Peter__]

Very strange, do you currently have an active unlimited/premium subscription? 

Peter

[user-removed]

Yes
I tried to contact the customer centre but they haven't replied yet.

[meahtenoha]

Hi michelejake - Which browser are you using? Have tried changing your internet browser and giving it another go?

[user-removed]

I'm currently using Google Chrome but I also tried Internet Explorer and it's the same

[user-removed]

I've just tried also with Mozilla Firefox but the same again

[user-removed]

That's exactly what happens to me

http://www.youtube.com/watch?v=4HCdZlyRyO4

[Peter__ · Accepted solution]

Hey 🙂 

If you drop the customer services team an email using the online contact form they should be able to help you get that changed over. 

Peter

[meahtenoha]

Yep, Peter is right, we can help via the contact form. 

I'll also escalate this to make sure this is sorted. Thanks!

[user-removed]

I've already done it, no answer up to now =(

[user-removed · Accepted solution]

Solved with the customer centre.
Thanks everyone 🙂

[Joe]

Hoorah! Enjoy your music 🙂