I can't change my country to Italy - no way

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I can't change my country to Italy - no way

user-removed
Not applicable

I've registered with my account in Norway but I'm in Italy and I want to change the country in my account settings. Unfortunately when I choose Italy in the tab (it is the tab in which I also should put details about my card) everything disappear and I can't choose between Visa, Paypal etc so I can't change the country. How should I do?

Thanks

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Re: I can't change my country to Italy - no way

Peter__
Community Legend

Hey 🙂 

 

If you drop the customer services team an email using the online contact form they should be able to help you get that changed over. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Re: I can't change my country to Italy - no way

user-removed
Not applicable

Solved with the customer centre.
Thanks everyone 🙂

View solution in original post

13 Replies

Re: I can't change my country to Italy - no way

Peter__
Community Legend

Hey! Welcome to the community 🙂 

 

If you are in Italy, you should be able to change your country to Italy from your online profile does that work? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: I can't change my country to Italy - no way

user-removed
Not applicable

Unfortunately that doesn't work. 
It's like the tab is locked on Norway.
And if I go into the tab of my account and I want to add details of my credit card, it lets me to change the country but then  I can save it because I can't add the details of my credit card.
As you can see from the second screen, I can't chosse between Visa, Paypal etc

Here's some screens:

http://i42.tinypic.com/347go60.png


http://i42.tinypic.com/vcw3ub.png

Re: I can't change my country to Italy - no way

Peter__
Community Legend

Very strange, do you currently have an active unlimited/premium subscription? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: I can't change my country to Italy - no way

user-removed
Not applicable

Yes
I tried to contact the customer centre but they haven't replied yet.

Re: I can't change my country to Italy - no way

Spotify
Spotify

Hi michelejake - Which browser are you using? Have tried changing your internet browser and giving it another go?

Re: I can't change my country to Italy - no way

user-removed
Not applicable

I'm currently using Google Chrome but I also tried Internet Explorer and it's the same

Re: I can't change my country to Italy - no way

user-removed
Not applicable

I've just tried also with Mozilla Firefox but the same again

Re: I can't change my country to Italy - no way

user-removed
Not applicable

That's exactly what happens to me

http://www.youtube.com/watch?v=4HCdZlyRyO4

Solution!

Re: I can't change my country to Italy - no way

Peter__
Community Legend

Hey 🙂 

 

If you drop the customer services team an email using the online contact form they should be able to help you get that changed over. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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