I can't log in on the desktop app

Reply

I can't log in on the desktop app

pronouncedkeera
Music Fan

Plan

Free

Country

 USA

Device

Mac

 

 

My Question or Issue

 One day I was logged out of the spotify app on my mac, and I've been unable to log back in since.  My username and password (and logging in with facebook) works on the spotify website and the iPhone app, but not on the desktop.  When I type it in and hit "log in", the screen dims and I can't click on anything, and nothing happens.  When I click "log in with Facebook", the same thing happens.  This is super frustrating- I've redownloaded the app at least 3 times, I don't have any firewalls, I haven't left the country... any help would be super appreciated.  

 

 

UPDATE:

I redownloaded it again, and now when I try to log in I get the message "A firewall may be blocking spotify. Please update your firewall to allow spotify.  Additionally you could try changing the current proxy settings (Error code: 39)".  I do not have a firewall, I am not using a proxy, I have not left the country.  HELP

1 Reply

Re: I can't log in on the desktop app

pronouncedkeera
Music Fan

I redownloaded it again, and still the same message. 

SUGGESTED POSTS