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I don't remember my email so I can't log in

I don't remember my email so I can't log in

Plan

Premium

Country

 France

Device

Honor

Operating System

Android

 

My Question or Issue

 Hello, a week ago my phone was sladly stolen,since,I have bought a new one but I do not remember my mail so I cannot log in. This is really upsetting because I'm starting to pay for a service that I cannot even enjoyed.I just need to know what is the mail of my account in order to try to log in,please contact me as soon as possible or else I would have no other choice than putting a term to my subscription.

Reply
1 Reply

Hey @MEREDITH971, help's arrived. 

 

First, check out this help article for steps on what you can do to recover your account. Make sure that when you reset your password to use different email addresses, even if you don't think you've used them to create an account with. It's alos a good idea to search for Spotify receipts in your inbox to ensure which email address is registered. 

 

Let us know how it goes!

 

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