I have already pay

[user-removed]

I had payed may premium famili spotify but when I start my app in mi iphone and mac this say if for free. 

I have erased the app in my iphone and mac and reinstall and say the same thing FREE. 

What can I do?

[Maxim]

Hey @user-removed,

Can you please let me know a little more about what’s happening exactly? I’d love to see what I can suggest.

Thanks 🙂

[user-removed]

I have pay since 3 months or more and today when I start the app on the phone it say is Free. I erased the app in my phone and reintall I put muy email accout and say the same thing FREE. I have the email of spotify that muy payment is OK.

[Maxim]

Hey @user-removed,

Please try logging in using your username instead of your email address.

Let me know how it goes!

[user-removed]

I send one email to Spotify and they joined the 2 accounts with the same email

[Maxim]

Ok, just to check, are you able to log into your account now? If you aren't, please reset your password here: https://www.spotify.com/password-reset/

[user-removed]

I can log in with my user and new password thanks