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I have been paying for family premium for years and I myself cannot listen

I have been paying for family premium for years and I myself cannot listen

Avatar of
Not applicable
2023-10-17 12:41 AM
Paying for premium and getting nothing but music with ads
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Avatar of Maxim
Spotify Star
Spotify Star
2023-10-17 08:04 AM

Hey there,

 

Thanks for reaching out.

 

It's possible that you have more than one account with Spotify and have logged into the free account instead of the Premium one. 🙂

 

I recommend checking out the following FAQ article for the next steps to take: https://community.spotify.com/t5/FAQs/How-do-I-find-if-I-have-another-Spotify-account/ta-p/4737961.

 

Let me know how it goes!

MaximSpotify Star
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