I'm not receiving my reset email! Logged out

[brunobaby30010]

I forgot the password to my account, and I tried resetting it, it says that it sent the reset email to me but I haven't got it. 

[EthanS1 · Accepted solution]

Hey @brunobaby30010! That's not great but don't worry help is here! 🙂

If you reach out to Spotify they'll be happy to get this email sent out to you 🙂

As you can't access your account you'll need to use the anonymous contact form so you can get intouch!

Below is a link to Contact Spotify without logging in, Please make sure your logged out of your community account and any Spotify programs we suggest you open it in a intergo window or Private Window.

Please use a email you can be contacted on and also the emails/usernames of the account in question also please provide details to prove that the account is your's such as how you pay the subscription (Card/PayPal/Pre-Paid/Mobile) If you pay card please include the last 4 digits, If you have a address or date of birth on the account please include that so the account can be proven its yours.. There maybe other details asked for to complete verificiation


Spotify Support can try to look into this for you.

Contact Spotify (via Email): https://support.spotify.com/contact-spotify-anonymous/
Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Twitter: https://twitter.com/spotifycares - Drop a DM 🙂

Important if your emailing:
If you get an automated reply email telling you to check the Community, Please do drop a reply so this will get queued for an agent to see!  

[brunobaby30010]

thank you! I'll try it now