Superuser Contribution Yearly badges

I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?

• jakobog
• Casual Listener
• I have only gotten the 2-year badge but I have songs saved in my Starred from 2010. How can it be that I have not been a member since 2010?
• 2017-03-23 6:01:07 AM
• 2017-03-23 5:17:05 PM
• meahtenoha
• Spotify
• 555 Views
• 2 replies
• 0 likes
• Other

Spotify Account hacked

Hello,my Spotify got hacked. Someone changed the email adress, Username and password.I contacted the Support twice and since last week, no one answered me.What can I do? I have Spotify Premium and I dont want, that the hacker wil got my Payment infor...

• Mahlke98
• Casual Listener
• Hello, my Spotify got hacked. Someone changed the email adress, Username and password. I contacted the Support twice and since last week, no one answered me. What can I do? I have Spotify Premium ...
• 2017-03-23 11:42:25 AM
• 2017-03-23 4:46:50 PM
• KatesHere
• Community Legend
• 257 Views
• 3 replies
• 0 likes
• Account
  Premium
  Security

Landänderung

Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz undEigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern.Leider geht stirbt nicht. Ich kann mich hier auch nicht anmelden.Was kann ich tun?

• mawy47
• Newbie
• Ich bin für längere Zeit in Kolumbien. In den Kontoeinstellungen steht Schweiz und Eigentlich, weil ich für längere Zeit in Kolumbien lebe, sollte ich das Land ändern. Leider geht stirbt nicht. Ich...
• 2017-03-23 4:09:11 PM
• 2017-03-23 4:24:50 PM
• Maxim
• Spotify Star
• 170 Views
• 1 replies
• 0 likes
• Login

Cannot log in Spotify in another country

I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify abroad' , but I'm not abroad, this is where I live. ...

• Chlor
• Casual Listener
• I downloaded Spotify when I was travelling in Hong Kong, however after I came back to Australia in 14 days I couldn't log in again and a speech bubble popped up and says 'only 14 days using Spotify a...
• 2017-03-23 1:40:34 PM
• 2017-03-23 2:15:17 PM
• Maxim
• Spotify Star
• 345 Views
• 3 replies
• 0 likes

Change country - Only family plan available?

Hi I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the family plan. I previously had standard premium and am just...

• madeleine23
• Regular
• Hi 🙂 I recently moved to the UK from NZ and am updating my Spotify account with my new UK bank details. When I change country it asks for which 'plan/subscription' I want but it only offers the fam...
• 2017-03-18 12:38:57 AM
• 2017-03-23 12:51:20 PM
• Maxim
• Spotify Star
• 675 Views
• 11 replies
• 0 likes

I still pay for 2 accounts, but i should not

I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.

• samuelfroseth
• Newbie
• I cancelled premium a long time ago and joined spotify family, but still pay for premium. I have paid many months now. Why? Cannot find support to call anywhere.
• 2017-03-21 6:47:01 PM
• 2017-03-23 10:43:44 AM
• Jacob
• Community Legend
• 284 Views
• 1 replies
• 0 likes
• Account
  Premium
  Subscription

Spotify account hacked and email changed

Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with.Thankfully I'm able to log in here through a previ...

• tsuzhaolin
• Newbie
• Just got an email stating my email address for spotify was changed - unfortunately I have never changed my email account and the email they said my account was changed to is one I'm not familiar with...
• 2017-03-21 9:51:02 PM
• 2017-03-23 10:41:42 AM
• Jacob
• Community Legend
• 1106 Views
• 1 replies
• 0 likes

account

i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they could access my bank details however spotify arent answ...

• ozzy0153
• Newbie
• i have entered someone elses email by mistake and added my bank details, only to realise when im trying to log in this is what has happened. i need the email changing as soon as possible as they coul...
• 2017-03-21 10:50:23 PM
• 2017-03-23 10:41:02 AM
• Jacob
• Community Legend
• 310 Views
• 1 replies
• 0 likes
• Account

Account type changed mid song.

I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?

• Eatherington
• Newbie
• I have been paying for Spotify premium for a couple of years now and all of a sudden my account has changed to a free account and my downloaded songs have disappeared?
• 2017-03-23 8:40:49 AM
• 2017-03-23 10:38:53 AM
• MarkPedersen
• Roadie
• 500 Views
• 2 replies
• 0 likes
• Account

Remove Facebook

I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.

• vbnmzzz
• Casual Listener
• I created my account with Facebook but I need to remove Facebook from my account as at work I'm allowed to listen to music but Facebook is blocked so I cannot log in at work.
• 2017-03-21 12:21:56 AM
• 2017-03-23 10:37:58 AM
• Jacob
• Community Legend
• 492 Views
• 1 replies
• 0 likes
• Account
  Login

Charged twice per month

I wants to know why did I get charge twice for this month

• jtabarous
• Newbie
• I wants to know why did I get charge twice for this month
• 2017-03-23 6:21:54 AM
• 2017-03-23 10:07:22 AM
• MarkPedersen
• Roadie
• 197 Views
• 1 replies
• 0 likes

Money was taken from my account but my services have not updated to premium

• Palmer32
• Casual Listener
• 2017-03-22 7:25:16 AM
• 2017-03-23 9:14:31 AM
• KatesHere
• Community Legend
• 373 Views
• 5 replies
• 0 likes

Superuser Contribution premium ne fonctionne pas sur le smartphone

Bonjour,J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le problème reste identique je n'ai pas d'autre choix que la...

• traissac69
• Regular
• Bonjour, J'ai un compte premium mais malgré cela je n'ai que la lecture aléatoire sur le smartphone. Je suis bien connecté à mon compte et j'ai rechargé l'application sur le smartphone. Mais le prob...
• 2017-03-15 10:42:00 AM
• 2017-03-23 8:35:20 AM
• traissac69
• Regular
• 445 Views
• 2 replies
• 0 likes
• Account

Common issue with hacked email.

Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have since changed my credit card password and locked my...

• Nprimero22
• Newbie
• Looks like I've become another victim of hacked email on Spotify. I've reached out early this evening but have heard nothing back yet and was curious how long it takes to resolve the problem. I have ...
• 2017-03-23 6:17:06 AM
• 2017-03-23 7:52:12 AM
• Maxim
• Spotify Star
• 183 Views
• 1 replies
• 0 likes
• Account
  Security

Account Hacked; already tried conventional security measures

Unauthorized users have been accessing my account and I am at my wit's end. I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app access to no effect. I use Facebook to sign in, and I have changed my...

• j-asae
• Newbie
•   Unauthorized users have been accessing my account and I am at my wit's end.   I have already used the "sign out everywhere" option from my account page and have revoked 3rd party app a...
• 2017-03-20 8:00:37 PM
• 2017-03-23 6:48:01 AM
• Jivice
• Newbie
• 204 Views
• 1 replies
• 0 likes

Superuser Contribution Someone else has a device on my account

Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.

• CRAYzee8
• Casual Listener
• Please reset my devices so their login cache doesn't continue to allow them to use my Spotify and put all kinds of music and playlists on it.
• 2017-03-22 8:54:45 PM
• 2017-03-23 5:20:42 AM
• bh1818
• Newbie
• 827 Views
• 3 replies
• 0 likes
• Account
  Login
  Premium
  Security
  Subscription

Superuser Contribution Cant login with Facebook credentials any longer, 2 days now

For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even login to account management on my PC

• Abschatten
• Casual Listener
• For some reason when im trying to login with my facebook information it tells me im wrong all of a sudden and it cant be used. This only starting happening either today or yesterday. I cant even logi...
• 2017-03-21 2:16:06 AM
• 2017-03-23 3:32:21 AM
• MaryS
• Roadie
• 314 Views
• 5 replies
• 0 likes
• Account
  Login
  Premium

Superuser Contribution Wont let me sign in with Facebook Credentials

Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly with my facebook credentials so im quite stuck. any h...

• Alex360
• Newbie
• Ive been trying to log into my smart tv spotify app but it doesnt let me find the tv through my phones app and there is no option to sign in with facebook. Spotify does not let me sign in directly wi...
• 2017-03-22 5:21:57 PM
• 2017-03-23 3:28:00 AM
• MaryS
• Roadie
• 208 Views
• 1 replies
• 0 likes
• Login

Superuser Contribution Same username different passwords for 2 different accounts

I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that this is possible. One of the accounts is a premium acc...

• pthawkes
• Newbie
• I have somehow managed to create two different accounts. Both have the same username (not an email address), but the accounts are accessed using different passwords. I find it really strange that thi...
• 2017-03-22 9:26:05 PM
• 2017-03-23 3:09:30 AM
• MaryS
• Roadie
• 467 Views
• 1 replies
• 0 likes
• Account
  Security
  Subscription