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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Papusvagyok
  • Newbie
  • 354201 Views
  • 902 replies
  • 105 likes
  • Account
  • 354201 Views
  • 902 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1152864 Views
  • 119 replies
  • 110 likes
  • Account
  • 1152864 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88496 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88496 Views
  • 68 replies
  • 10 likes

Free trial automatically goes into auto charge

I signed up to try spotify premium free trial to see what it was about. I really did not like that after the free month ended, Spotify started charging me instead of asking me if i wanted to be charged. I just realized ive been charged for months. My...

  • Visitor
  • I signed up to try spotify premium free trial to see what it was about. I really did not like that after the free month ended, Spotify started charging me instead of asking me if i wanted to be charg...
  • 282 Views
  • 0 replies
  • 2 likes
  • 282 Views
  • 0 replies
  • 2 likes

Spotify Permium

I had no money on my apple ID so my spotify abo stopped. now I want to buy the premium again but I can't find where I can activate it in the app. Plus I want to pay with my apple ID not with a credit card. HOW?

  • Casual Listener
  • I had no money on my apple ID so my spotify abo stopped. now I want to buy the premium again but I can't find where I can activate it in the app. Plus I want to pay with my apple ID not with a credit...
  • Demented_Batman
  • Newbie
  • 505 Views
  • 5 replies
  • 0 likes
  • Premium
  • 505 Views
  • 5 replies
  • 0 likes

spotify premium has disappeared.

I'm on the $65 plan with spark of unlimited texts, unlimited calls, 4 gigs of data, and spotify premium. My Spotify premium has vanished. I don't know how to get it back. Could I please get some help, thanks.

  • Newbie
  • I'm on the $65 plan with spark of unlimited texts, unlimited calls, 4 gigs of data, and spotify premium. My Spotify premium has vanished. I don't know how to get it back. Could I please get some help...
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Cancelling Premium

I have multiple accounts with Spotify but only one is a Premium Account. I've been logged out of this one and I can't remember the username/email or password connected to it. Does anyone know the best way to cancel Premuim on this account? Would it b...

  • Newbie
  • I have multiple accounts with Spotify but only one is a Premium Account. I've been logged out of this one and I can't remember the username/email or password connected to it. Does anyone know the bes...
  • LordRollin
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Premium
  • 147 Views
  • 1 replies
  • 0 likes

Can't log in to my old account

I've last receipt from my accounts Premium-payment but I can't get in to my account. Now I have a free new account connected with Facebook but my old one was "just an Spotify account".I forgot the password but somehow I don't get any reset link to my...

  • Newbie
  • I've last receipt from my accounts Premium-payment but I can't get in to my account. Now I have a free new account connected with Facebook but my old one was "just an Spotify account". I forgot ...
  • LordRollin
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • Account
  • 134 Views
  • 1 replies
  • 0 likes

Student discount

Every time I try an activate my student discount on my account, it says it's associated with another account, how do u fixs thus issue ?

  • Newbie
  • Every time I try an activate my student discount on my account, it says it's associated with another account, how do u fixs thus issue ?
  • LordRollin
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

duplicate payments

Hello ,We've been charged twice. One family and one individual account. The individual is clearly a mistake. We don't know which e-mail address might be linked to the individual account. Can this be identified by the Spotify P-number on the VISA Expe...

  • Newbie
  • Hello , We've been charged twice. One family and one individual account. The individual is clearly a mistake.  We don't know which e-mail address might be linked to the individual account. Can ...
  • LordRollin
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 147 Views
  • 1 replies
  • 0 likes

Solved!! Vodafone UK and Spotify Premium

HelloI've just signed up with Vodafone for their 12 month Sim Only deal that includes Spotify Premium. I'm already a Premium Member so I've cancelled my subscription in anticipation of signing up.I've just got off the line with their support though a...

  • Newbie
  • Hello I've just signed up with Vodafone for their 12 month Sim Only deal that includes Spotify Premium.  I'm already a Premium Member so I've cancelled my subscription in anticipation of sign...
  • Maxim
  • Spotify Star
  • 1068 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 1068 Views
  • 1 replies
  • 0 likes

E-Mail Adresse für anderes Konto erneut verwenden

Ich möchte gerne dieses bestehende Konto löschen, da ich das alte Spotify Konto von meinem Freund übernehmen möchte. Dort müsste ich aber meine E-Mail Adresse eingeben und so wie ich das verstanden hab, muss das erst von dem Spotify Team freigegeben ...

  • Visitor
  • Ich möchte gerne dieses bestehende Konto löschen, da ich das alte Spotify Konto von meinem Freund übernehmen möchte. Dort müsste ich aber meine E-Mail Adresse eingeben und so wie ich das verstanden h...
  • Maxim
  • Spotify Star
  • 1914 Views
  • 1 replies
  • 0 likes
  • Account
  • 1914 Views
  • 1 replies
  • 0 likes

Meine Band, Neuen Artist-Page, Zugriff?

Hey Leute,ich habe folgendes "Problem". Ich habe mit meiner Band Musik bei Spotify hochgeladen, über den Attentator "RecordJet". Es Hat alles super geklappt!Nun wurde von meiner Band eine Künstler-Page erstellt, jedoch habe ich keine LogIn Daten für ...

  • Newbie
  • Hey Leute, ich habe folgendes "Problem". Ich habe mit meiner Band Musik bei Spotify hochgeladen, über den Attentator "RecordJet". Es Hat alles super geklappt! Nun wurde von meiner Band eine Künst...
  • Maxim
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

wont play song and i have a premium account

why is it telling me songs ar not available when i have a premium account!!!

  • Newbie
  • why is it telling me songs ar not available when i have a premium account!!!
  • musiccornercv
  • Roadie
  • 114 Views
  • 1 replies
  • 0 likes
  • Account
  • 114 Views
  • 1 replies
  • 0 likes

Charged Twice!

I had the premium quality, but i changed my subscription to the student one. I was charge twice on 02/26/17. Help please!

  • Casual Listener
  • I had the premium quality, but i changed my subscription to the student one. I was charge twice on 02/26/17. Help please!
  • Dianacsa23
  • Casual Listener
  • 163 Views
  • 2 replies
  • 0 likes
  • 163 Views
  • 2 replies
  • 0 likes

I always get charged twice in 1 month. May i know why?

I keep getting charged on the 3rd of the month and on the 27th. May i know why? i only use one and thats on the 3rd. Is there a way on how i can stop this from happening? it's costing me so much money.

  • Newbie
  • I keep getting charged on the 3rd of the month and on the 27th. May i know why? i only use one and thats on the 3rd. Is there a way on how i can stop this from happening? it's costing me so much...
  • Bittencourt
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • 111 Views
  • 1 replies
  • 0 likes

changing premium from facebook acount to email, how to carry over playlists?

hey guys! i sent spotify an email but they only replied with an electronicly generated answer. so i really hope you can help me here! i cancelled my spotify premium acount because it was connected to my facebook acount. i would like to change this an...

  • Regular
  • hey guys! i sent spotify an email but they only replied with an electronicly generated answer. so i really hope you can help me here! i cancelled my spotify premium acount because it was connected to...
  • RosalieHo
  • Regular
  • 294 Views
  • 7 replies
  • 0 likes
  • 294 Views
  • 7 replies
  • 0 likes

Change payment method and country

Hi,I have started freak out of this. I travel recent time but I am on my way back home. And I need change the country on my Premium account. I do it regard to description but everytime it just redirect me to Family Spotify account and nothing has cha...

  • Casual Listener
  • Hi, I have started freak out of this. I travel recent time but I am on my way back home. And I need change the country on my Premium account. I do it regard to description but everytime it just redi...
  • Maxim
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Can't get my premium subscription back

I stopped my premium subscription but would like to start up again but keep all the music I have. I basically just want to start paying my fee again but it won't let me. Any ideas?

  • Casual Listener
  • I stopped my premium subscription but would like to start up again but keep all the music I have. I basically just want to start paying my fee again but it won't let me. Any ideas?
  • OviiiOne
  • Community Legend
  • 281 Views
  • 7 replies
  • 0 likes
  • Premium
    Subscription
  • 281 Views
  • 7 replies
  • 0 likes

Family

Web site offers no way to contact Spotify, so am posting here. I woudl like spotify for family. Am already a Premium member. When at the site or in desktop Spotify I see the same ads and sign up cost for anyone, even offers to sign up for Premium - w...

  • Casual Listener
  • Web site offers no way to contact Spotify, so am posting here.  I woudl like spotify for family.  Am already a Premium member.  When at the site or in desktop Spotify I see the sa...
  • Maxim
  • Spotify Star
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Impossible to Unlink account from Facebook

I want to delete my facebook account and I've been trying to unlink my spotify account from facebook. I've searched the help pages, where they literally tell you to contact them to do so. Here's the link and here's the snapshot of the page: But when ...

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  • Newbie
  • I want to delete my facebook account and I've been trying to unlink my spotify account from facebook. I've searched the help pages, where they literally tell you to contact them to do so. Here's the ...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 176 Views
  • 1 replies
  • 0 likes

can't change my country setting

i am currently in south korea (staying here for a year so i really wanna use my spotify) but i've been here for over 14 days so i need to change my country setting.simple task, not possible. when i'm on my account trying to change it from germany to ...

  • Newbie
  • i am currently in south korea (staying here for a year so i really wanna use my spotify) but i've been here for over 14 days so i need to change my country setting.simple task, not possible. when i'm...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes